TalentPop reposted this
Co-Founder at TalentPop | Helping 500 E-Com Brands Turn Customer Service Into A Revenue Generating Channel.
New success story with Hello Molly is LIVE! Some quick highlights showing the value of TalentPop for Hello Molly: 👉 Double their TalentPop team in just a few months 👉 Eliminated the need to hire pricey domestic support 👉 Handled over 90k support tickets in 2023 with just 4 agents On top of that, TalentPop came in, reorganized, and updated the CX procedures to enhance customer experience and support. This included streamlining the training process and determining KPI goals, which our team CRUSHED. “[TalentPop] kind of takes the guesswork out of things because you have that upper-level team that can focus on training.” With global agents that can work in multiple time zones, TalentPop is ready to take on the challenge as Hello Molly continues expansions in the US and UK markets. Check out the full success story behind Hello Molly and TalentPop’s awesome partnership. Link in the comments below 👇
Co-Founder at TalentPop | Helping 500 E-Com Brands Turn Customer Service Into A Revenue Generating Channel.
5mo📌 https://www.talentpop.co/success-stories/talentpop-agents-handle-over-90k-customer-service-tickets-with-an-86-3-csat-score-for-hello-molly