Syncly (YC W23)’s Post

We’re excited to announce our $3.3M seed round of Syncly - an AI customer feedback analysis platform for the Customer Experience / Support and the Product team. The round is led by SoftBank Ventures with a participation of Y Combinator, 500 Global, Rebel Fund, Fast Ventures, and John S. Kim, Co-Founder & CEO at Sendbird. Today, dealing with the ever-evolving nature of products presents significant challenges in keeping the pulse on customers. Especially for companies that process thousands of pieces of customer feedback and support tickets every month, it becomes impossible to derive customer insight in real time. We built the last AI company, SUALAB, all the way to a successful exit in 2019, which made us develop two strong convictions: 1. AI can change the way people work 2. A great product comes from the voice of customers. Our convictions led to building Syncly to help CX teams transform customer feedback into actionable insight in real-time. We know the next generation of customer feedback insight should be richer and more reliable. We help teams understand the top frictions or requirements from customers quarterly, monthly, weekly, daily, or in real-time. We recognize nuances and bring different colors to customer feedback, presenting it in a uniform format regardless of the data source (i.e., Intercom, Slack, Zendesk, Front, Gong.io, and public sources). Our mission is to help companies become genuinely customer-centric teams, and we’re excited to help companies achieve that mission through Syncly. To learn more about why we decided to raise our Seed, and why we are building Syncly, read the blogpost (link in comments) written by our Co-Founder & CEO Joseph D. Lee.