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Sony Interactive Entertainment

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Innovation at Sony Interactive Entertainment is a pursuit that takes many forms and is often successful when done in coordination with valued partners. The customizable and adaptive Access Controller, is one such example. Read our new blog about how we worked with Swinburne University of Technology on the future of accessibility in gaming.

Exploring What’s Next in Accessibile Gaming with Swinburne University of Technology.

Exploring What’s Next in Accessibile Gaming with Swinburne University of Technology.

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Marcello Freguglia

Analista de Planejamento Pleno - CX | CS | Logística

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Hi Hideaki Nishino / Hiroki Totoki / Miguel Cunha, As I reached out to some of you privately and didn't get a response, I'll follow Mr. Leandro Cicolo's suggestion to file a complaint online on Reclame Aqui. However, I believe that if exposing the brand is the only way to be heard as a Sony customer, LinkedIn reaches a larger audience. How can a brand market accessories if they arrive broken and the brand provides no support? How can a customer buy a PS5 and get support if the brand – at least in Brazil – doesn't care about its customers? To summarize for those reading who don't yet know what this complaint is about: I bought a product for PS5 that doesn't work. In Brazil, the Consumer Protection Code (CDC) clearly states a 90-day warranty is mandatory. However, it seems Sony is operating in the country without adhering to the CDC. The official chat is unreachable, and when I spoke to the Director, I was advised to make a public complaint. Some directors have my contact information and can reach out to me here if they wish to resolve the issue without legal action. Given the evidence of my attempts to find a solution, it's clear my goal is to resolve this problem. Leandro Cicolo, Omar Khan, Gladys de Paula, Eric Lempel,

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