Customer Retention’s Post

One of the most costly mistakes a business can make is assuming customers are satisfied with their products or services. Some companies believe that if there are no complaints originating from customers, everyone is satisfied. In fact, customers can be dissatisfied with a product or a service and simply stop doing business with the company. In data reported by Statista, 91% of consumers indicated they would not do business with a company that had failed to meet their expectations after an issue, and 61% of consumers said they had left a brand after a negative experience with customer service. One of the best ways that any company can take a read on customer satisfaction is to make a follow-up contact part of the sales process. There are many different ways to manage these follow-up calls, which can range from basic options for lower-value types of transactions to more personal attention in follow-ups with B2B and regular clients. #athena #learninganddevelopment #customerexperience https://lnkd.in/gRA-dJWb

This is a great article showing some statistics about how satisfied customers may impact your business. Some key statistics:   📈 “Totally satisfied” customers are 3-10 times more likely to repeat a purchase, compared to “somewhat satisfied” clients. Imagine the disparity between “totally satisfied” and “not satisfied”!!!! 🤕 📉 66% of B2B and 52% of B2C customers stopped buying more or renewing after a bad experience 📈 60-70% of existing, satisfied, customers spend an additional average of 31%, compared to new customers 📈 Increasing customer loyalty by 5% can potentially grow profits by 25-95% 📉 Acquiring a new customer costs 5x more than keeping an existing customer 📈 72% of happy customers share their positive experience with others, and 92% of customers trust recommendations from people they know  🤑 https://lnkd.in/dbcVJkwY

In today's highly competitive business landscape, customer retention has become paramount for sustainable growth. Just as the journey of a thousand miles begins with a single step, the success of your business begins with understanding the importance of keeping your valued customers by your side.

One of the most costly mistakes a business can make is assuming customers are satisfied with their products or services. Some companies believe that if there are no complaints originating from customers, everyone is satisfied. In fact, customers can be dissatisfied with a product or a service and simply stop doing business with the company. In data reported by Statista, 91% of consumers indicated they would not do business with a company that had failed to meet their expectations after an issue, and 61% of consumers said they had left a brand after a negative experience with customer service. One of the best ways that any company can take a read on customer satisfaction is to make a follow-up contact part of the sales process. There are many different ways to manage these follow-up calls, which can range from basic options for lower-value types of transactions to more personal attention in follow-ups with B2B and regular clients. #athena #learninganddevelopment #customerexperience customersatisfaction https://lnkd.in/gxR-6A4V

In the competitive world of sales, retaining customers can be just as important as acquiring new ones. Here’s how you can keep your customers coming back: - Provide Exceptional Service: Go beyond the expected. Ensure that every interaction adds value and leaves your customers feeling appreciated. - Stay in Contact: Use email newsletters, regular check-ins, and updates to keep your brand top of mind without being intrusive. - Ask for Feedback: Regularly solicit feedback and actually use it to improve your products and services. Showing that you value customer opinions can strengthen loyalty. - Offer Loyalty Rewards: Consider implementing a loyalty program that rewards repeat customers. This can enhance customer satisfaction and encourage ongoing business. - Handle Complaints Gracefully: Address issues promptly and effectively. A well-handled complaint can often convert a dissatisfied customer into a loyal advocate. Review your current customer retention strategies this week. Identify one area for improvement and implement a new approach to enhance customer satisfaction. What customer retention strategies have worked best for your business?

Losing Customers: A Guide to Customer Retention For business owners, customer retention is a paramount concern. The fear of losing customers can have significant implications for a business’ stability, growth, as well as profitability. Customers are the lifeblood of any enterprise, and maintaining a loyal customer base is essential for long-term success. https://lnkd.in/erVhvNuE #CustomerRetention #CustomerLoyalty #BusinessTips #CustomerSuccess #RetentionStrategies #BusinessEnterprising

The success of any business lies in its ability to retain customers. Customer retention is not just about keeping customers engaged, but also about nurturing long-term relationships that fuel business growth. In this article, we will explore the concept of customer retention and the role it plays in business expansion.

Winning back lost customers is a strategic process that demands a genuine commitment to improvement and customer satisfaction. The first step in this endeavor is understanding the reasons behind their departure. Solicit feedback through surveys, direct communication, or reviews to gain insights into their concerns and expectations. This information is invaluable for making necessary adjustments to your products, services, or overall customer experience. Demonstrating a proactive approach to addressing their specific issues can show former customers that their feedback is not only heard but also acted upon. Offering enticing incentives can be a powerful motivator for customers to return. Whether it's through special discounts, exclusive promotions, or personalized offers, providing added value can rekindle their interest in your business. Simultaneously, ensuring exceptional customer service is crucial. A seamless and positive interaction can significantly impact a customer's perception of your business. Go the extra mile to exceed expectations, resolving any outstanding issues promptly and demonstrating a renewed commitment to their satisfaction. Remember, the effort to ensure customer satisfaction is an ongoing process. By staying committed to continuous improvement and delivering exceptional service, you not only win back lost customers but also solidify their loyalty, contributing to the sustained success and growth of your business in a competitive market. Want to learn a step-by-step approach for gaining lost customers? Read our latest article to learn how!https://lnkd.in/gXEzGwih #Customers #WinBackLostCustomers #CustomerService #CustomerResearch #Marketing101 #Marketing #Chiropractor #WeveGotYourBack #ChiropracticMarketing

In today's highly competitive business landscape, customer retention is of paramount importance. Businesses must strive to not only attract new customers but also hold on to their existing ones. After all, a loyal customer base serves as the foundation for sustained growth and profitability.

Winning back lost customers is a strategic process that demands a genuine commitment to improvement and customer satisfaction. The first step in this endeavor is understanding the reasons behind their departure. Solicit feedback through surveys, direct communication, or reviews to gain insights into their concerns and expectations. This information is invaluable for making necessary adjustments to your products, services, or overall customer experience. Demonstrating a proactive approach to addressing their specific issues can show former customers that their feedback is not only heard but also acted upon. Offering enticing incentives can be a powerful motivator for customers to return. Whether it's through special discounts, exclusive promotions, or personalized offers, providing added value can rekindle their interest in your business. Simultaneously, ensuring exceptional customer service is crucial. A seamless and positive interaction can significantly impact a customer's perception of your business. Go the extra mile to exceed expectations, resolving any outstanding issues promptly and demonstrating a renewed commitment to their satisfaction. Remember, the effort to ensure customer satisfaction is an ongoing process. By staying committed to continuous improvement and delivering exceptional service, you not only win back lost customers but also solidify their loyalty, contributing to the sustained success and growth of your business in a competitive market. Want to learn a step-by-step approach for gaining lost customers? Read our latest article to learn how!https://lnkd.in/gkpjNeQR #Customers #WinBackLostCustomers #CustomerService #CustomerResearch #Marketing101 #Marketing #Chiropractor #WeveGotYourBack #ChiropracticMarketing