SimpliSafe’s Post

Uncertainty casts shadows over customer delivery experiences. Discover why it matters and how businesses can navigate this challenge to foster trust and loyalty. 📦🔍 Read more: https://lnkd.in/e_q2_YRp #CustomerExperience #Delivery #Uncertainty #CustomerSatisfaction #Trust #Logistics #CustomerJourney #DeliveryExperience #CustomerSatisfaction

Selecting a new CLM solution is just the beginning. The real value is in the long term relationship with a trusted partner for years to come. I really believe there is a lovefest between our customers and our CX team at Malbek, headed by Jaime Slocum, as their trusted partner. Always listening, always empathetic, always coming up with creative ways to solve any challenge, and also not afraid to push back once in a while if you are going down a wrong path that might lead to future issues. https://hubs.li/Q0231nQY0 #malbek #customersuccess

87% of customers with excellent customer experience will make another purchase from the company 💳 Like 👨💻 George Loraine said during our latest webinar: Customer care isn’t an expense, it’s a profit center! A Zendesk study shows that companies with excellent customer service achieve a 5x higher revenue growth rate compared to competitors 📈 Happy customers are loyal customers. Investing in top-notch customer support not only boosts satisfaction but also increases customer retention. It's not just an expense; it's an investment in your brand's longevity and prosperity 🚀 #CustomerService #customerloyalty #webinar #profitcenter

The Proven Value in What You Do | Customer Service Tip of the Week...enjoy! Forbes wrote an article last year based on a compilation of the results of research on customer service and the customer experience; it was titled: 100 Customer Experience Stats For 2023.   In reading the article, you’ll note that many of these key research findings are about you – the value you provide to the organization through the customer service and great experience you provide to others. Here are a few examples: ·       87% of customers actively avoid buying from brands they don’t trust. You help to build the customer’s trust of your organization. ·       60% of leaders say customer service improves customer retention. You help to retain customers. ·       64% of leaders say customer service has a positive impact on their company’s growth. You help your organization grow. ·       81% of customers say a positive customer service experience increases the chances of them making another purchase. You’re helping to generate repeat business. ·       In 2022, only 3% of U.S. companies were customer-obsessed, a decrease of 7% from 2021. By caring about the customer, you’re helping your organization differentiate itself from others. ·       39% of consumers have less patience today than they did before the pandemic. You’re dealing with impatient customers so your bosses won’t have to. ·       86% of consumers say showing empathy is powerful in building a strong relationship with the brand. When you show empathy, you’re helping the company to engender loyalty.   There is true value in what you do, not just to the customer, but to your organization, as well.

Design A Customer Experience that Pays Dividends I had an interesting (not in the good sense) encounter with a customer service representative of a major airline yesterday morning. It was so irritating that I felt compelled to use the experience as an example and teaching moment on one of my pet topics – customer experience.    It was enlightening, to say the least. What stood out to me the most was the contrast between a orientation that attracts and retains customers versus one that ultimately drives them away. In my opinion, the foundation of exceptional customer service is simple: walk in the other person’s shoes and treat them the way they want to be treated.  Yes, that is correct, treat them the way they want to be treated, not the way you would want to be treated.    It is a twist of traditional thinking, and a principle that seems elementary, but astonishingly often overlooked. The representative I dealt with seemed to be reading from a script. Sternly, she rattled off the airline’s options, repeatedly interrupted me as I attempted to ask questions, and used a tone of voice that conveyed to me “to hurry up." Respecting that there are strategies to keep streamlined operations and to segment services according to client purchase or other demographics, I needed clarity on my itinerary, not a barrage of preprogrammed answers. I felt frustrated and had one more tick mark against continuing my loyalty to this particular airline.   As entrepreneurs and owners of SME’s, we get to embrace the notion that customer experience applies to anyone who accepts payment for services rendered, not just established corporate entities with big budgets and big reputations to worry about.    I meet countless individuals who eagerly invested in coaching programs and end up feeling abandoned, left with a package but lacking the guidance and support they expected. By the time they get to professionals like me, they have yet to achieve any significant results, and are still seeking assistance, with their pockets empty and trust wounded.   I challenge you to reassess your customer service approach. Are you delivering a service or just a package? Are you providing genuine support or merely taking the money and wishing your clients good luck? The truth is, exceptional customer experience pays dividends in the form of loyal clients, positive referrals, and a thriving reputation. And not just for the big payers, but every individual who places their trust in you. I hope you have gained an insight from my experience. Invest in building relationships, expanding your understanding of and providing genuine care for your clients. That is how to build sustainable businesses. Would you like to know more? I invite you to download my e-booklet on the subject by clicking on the link below. https://lnkd.in/ets-k96Z #CustomerExperience #Entrepreneurship #BusinessInsights #CustomerService #InvestInRelationships

🤔 Can’t decide between customer experience or operational efficiency? Get both ⚖️ Explore the evolution of customer service and address the challenges of balancing operational customer service and strategic customer experience in our latest blog from Nikola Mrkšić. 🔗 https://bit.ly/3QRWSpd #CustomerExperience #CustomerService

Unlock unparalleled customer satisfaction by strategically investing in technology. In our chat with Jeremiah Ana, CEO of Young Brothers, discover the key to seamless integration and staying ahead in the competitive business landscape. Watch part 2 of our 3-part series. #TechInnovation #CustomerSatisfaction #PacificPoint #DeenaTearney #TheAudioProject #Hawaii #YoungBrothers #CustomerExperience

TLF Gems: Customer effort is a really important concept, and it's crazy how willing organisations are to waste their customers' time, but it falls down when thinking about customer experiences that customers actually enjoy. This article suggests a really useful way of thinking about how you are creating value for customers by letting them use their time well. "Companies can create value for customers by eliminating activities that waste their time; saving their time when so desired; offering experiences where time is valued; and even helping customers to wisely invest their time." https://lnkd.in/epEhwnBE

🌟 Elevate Your Customer Experience Game! 🌟 Check out Shep Hyken's Forbes article on the importance of Extraordinary Customer Experience! A recent study showed 76% of consumers are ready to go the extra mile for a company that offers exceptional customer service 🏆 And that's not all - a whopping 86% are open to switching brands if they can find a company that delivers a superior customer service experience. 🔄 In today's competitive landscape, it's crystal clear that customer experience isn't just a department; it's a powerful business differentiator. 💼✨ So, the big question is: Is your company the one customers would willingly switch to? 🤔 Here's another nugget of wisdom from this survey to ponder: For 48% of consumers, customer experience takes precedence over price. 💰🚫 Remember, the true value of your service shines when it's accompanied by a remarkable customer experience. Let's break it down together - exceptional customer experience not only cultivates loyalty but also attracts new customers through the positive word-of-mouth that follows. 🗣️✨ So, invest in your customer experience strategy! In the end, it's not just about transactions; it's about creating meaningful connections and leaving a lasting impression. 💬🤝 Let's turn satisfied customers into RAVING FANS! 💼❤️ #CustomerServiceExcellence #CollisionAdvice #CustomerExperience #BusinessGrowth #CustomerFirst Mike Anderson Tracy Dombrowski, AMAM Milva Paton Charel Lock Jeff Oldenettel Danny Gredinberg Maria Quintero https://lnkd.in/g-JQBxGt