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Today sees ESquared launching SigningBanks UK, during #DeafAwarenessWeek Deaf Awareness Week 2024, embraces the theme of love and trust, transcending barriers, and uniting hearts in the spirit of understanding and compassion. SigningBanks UK is built on the belief that everyone, regardless of their hearing ability, deserves seamless access to financial resources, and services. Research over the last few years, has highlighted the difficulties the d/Deaf community has faced, in communicating with banks and #FinancialServices. Being a #CODA myself, and living between the hearing and #Deaf worlds, I personally have experienced and observed these barriers, over and over again. The frustration, stress and upset ever present. There’s no distinction between banks, there are overarching barriers, which are ever present. The Lending Standards Board report highlights, there is a lack of #DeafAwareness, communication is difficult, and the need for a tailored service, is often missed. Creating a sizeable opportunity, for researchers, charities, financial service providers, the Government Ambassador Kathryn Townsend and the d/Deaf community to come together. Through innovation, advocacy and collaboration, Signing Banks UK are determined to bridge the gap, between the financial services sector and their deaf customers. I am proud to be part of the advisory board, working with a great team, who are equally determined to support d/Deaf people navigate the financial services sector, and help financial services improve the experiences of deaf people, who are engaging with banks and lenders. There’s lots to do but it will not happen without involving the d/Deaf community so please do visit the SigningBanks UK website to find out more and how you can get involved too. I would personally like to congratulate all the collaborators and their allies, who have showed unwavering commitment, starting a journey to drive effective improvements across an industry committed to make positive change. Please do share with your communities and networks so that we can all continue on this journey together. The Lending Standards Board British Deaf Association , Deafax deafPLUS MyBnk Royal Association for Deaf people The Royal National Institute For Deaf People Signly Breda Leyne Dr Tim Pascoe James West Reg Cobb Matthew Johnston Sarah Prince Leigh Smyth FRSA Jemma Waters Rebecca Mansell MCIOF Craig Crowley MBE FRSA Jennifer Pratt Sophie Shields Sarah Barnett Tom Berry Victoria Williams Tara Rogers Lee Brown #Tech100Women Women in Finance Summit & Awards Series Sara Weller Debbie Forster MBE Andy Young Phillip Joe

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Research over the last few years has highlighted the difficulties the d/Deaf community has faced in communicating with banks and financial services. This has included a key report published by the Lending Standards Board (LSB), which explored these challenges and the service offered by firms. These difficulties have led to a poor customer service experience and high risk of financial vulnerability amongst the community. See BSL Translation at https://lnkd.in/eK-A5RGB SigningBanks UK is built on the belief that everyone, regardless of their hearing ability, deserves seamless access to financial resources and services. Through innovation, advocacy and collaboration, we are determined to bridge the gap between the financial sector and their deaf customers. Our new website, which has been sponsored by Nationwide, will provide resources for both deaf people and financial services firms. These should help deaf people navigate the financial services sector, and help financial services improve the experience of deaf people who are engaging with banks and lenders. We will be working hard to promote the needs of deaf customers, share existing good practice and technological innovations, and to highlight outstanding gaps in service provision. We are very grateful for the support of the Government Disability Ambassador for Banking, @Kathryn Townsend, who has gathered together an industry working group with 22 members. The group members have shown significant progress in the last 12 months on deaf accessibility, both in terms of recognising the challenges that deaf customers face and with more banks taking concrete steps to improve access. Following on from last year’s LSB report, Access for d/Deaf Customers in Banking & Credit, is an updated report. There is still much more progress to be made, and we’re excited for SigningBanks UK to be part of that. Kathryn Townsend, Nationwide’s Head of Customer Vulnerability and Accessibility, and the UK Government Disability and Access Ambassador for Banking, said: “We believe in making banking accessible, inclusive and fairer for all, which is why we are delighted to be sponsoring the new SigningBanks.UK website. The ethos behind the website and the support and content it aims to provide means it will be a crucial resource in helping to achieve that ambition. Collaboration is key to ensuring that deaf customers have access to all the vital financial information they need, and so we are pleased to be working with the wider financial services industry on this new site.” ESquared would also like to extend thanks to our Advisory Board and supporters The Lending Standards Board, British Deaf Association, Deafax, deafPLUS, MyBnk, Royal Association for Deaf people, The Royal National Institute For Deaf People and Signly. Rachel Vann is an indomitable support, James West , Alistair, Tamzin Bayne We are just at the start of journey. See BSL Translation via QR code.

SigningBanks UK - Official Launch

SigningBanks UK - Official Launch

signingbanks.uk

David Rose, MA

Deaf Voluntary Chair, deafPLUS

2mo

Well done!

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Sara Weller

Non-Executive Chair and Director in FTSE 100 and government sector

2mo

Well done to the #financialservices organisations supporting the SigningBanks UK launch today - such a powerful commitment to creating the seamless access for the #deaf community which Rachel Vann advocates so persuasively for. I am proud that, at #bt, we have made our own commitment to #deafawareness by promoting the use of #britishsignlanguage within our football alliances, and we are beginning to build all aspects of #disabilityinclusion into the New #EE brand. Let’s keep sharing the success stories - there’s much further to go but there’s also a lot of positive momentum to nurture, celebrate and build forward from. Well done Christian Barrou Thrane Kevin Lee Nick Lane for championing #BSL and leading the #BT and #EE accessibility transformation.

Tara Rogers

Digital Product Manager | Website Management | Tech Delivery Advisory

2mo

Rachel Vann I've no doubt your contribution to the advisory board will be invaluable. Having watched my own Deaf parents struggle to navigate and access banks online and in branch this is a welcome initiative. Looking forward to seeing what's next!

Thank you Rachel Vann for your answering support

Great to see this moving forward!

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Reg Cobb

Chief Executive Officer @ deafPLUS | Trustee @ BSLBT

2mo

Looking forward to further work with you on this 😁👍🏼

Gill Cooke (she/her)

Passionate about IDEA: Inclusion; Diversity, Equity and Accessibility / Consultant & Associate / Anti-Racist & Allyship Educator /#TechWomen100 / 133 Women who Change the World / UN Women UK Delegate 2023 & 2024

2mo

Inspiring! What amazing work Rachel Vann and everyone involved!!

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