AI won’t take your job—not even yours, personality hire. Content Creator Rod T. and ServiceNow’s Nick Tzitzon separate AI fact from fiction in this Q&A. Watch now.
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I'm here with Nick Tzitzon, who's the Chief Strategy & Corporate Affairs Officer at ServiceNow. Very nice to meet you. Nice to meet you Thanks for coming Yeah, thanks for having me at Knowledge 2024 this year, here in Vegas. Very excited to chat with you today a little bit about what I've been learning about AI and the landscape of where you see it going, is there a common myth that you've heard I know I've heard a lot, and even some fears that I've had around AI, that you would be willing to debunk for me today? Like, is AI taking away people's jobs? Do you think AI could take your job? Do I think we're still going to be having the same kinds of conversations with humans involved 5, 10 years from now? 100% I do That's just the way the world turns. We'll get better at some of them. The computers will help us get better at some of them. Maybe they will change parts of how you spend your day and how I spend mine. But we're all going to have jobs. You know, we're not humans aren't going away, We're not the shrinking violet type. You know, like we're the dominant species on the planet, so we're going to find ways to benefit from the technology and not get threatened by it. Is there any particular skill like, let's say AI was a person, that you would want to swap? Like, you can give AI one skill that you have, or you could take a trait that AI has and kind of put it in your own computer system, in your brain? Yeah, what's interesting about it is I actually don't want to give the computers any of my skills. Yeah, you know what I mean? Like, it's like I want the computers to get better and better and better at computational things, right? Be faster, be able to take information from weird disparate sources and make it all make sense and add it up for me and give me something that I can action. But there are human things, empathetic things, creative things. Don't even bother. Like yeah, can the machines give you an image created? Yeah. Are they going to give you a Picasso? No. Is there any way that you see AI not necessarily taking away from a creative role, like if they're musician or an artist, but somehow enhancing it? Should you let a computer compose your music? I wouldn't. I mean, could it? Maybe, sure. Would you let AI write your jokes? Or write a screenplay? Or write a script for a pilot? There are ways it can help, but you're never going to replace what lies between the ears, like that's just where-- and what's here. The heart in the head, that's human, not computer. In an office setting, can you give an example? I know that this is a lot of what ServiceNow works with, of how AI can transform the corporate landscape. If you can outsource the busywork, the activity, to the machines. Like, ���Oh yeah, help me do that kind of stuff.��� And then you concentrate on things that are really differentiating, like, how is it going to make us a better team? How is it going to make us a better organization? That's a nice way to think about the role of putting AI to work for people in the business world will have an impact. What are your thoughts on personality hires in the workspace? Oh wow that���s me, so... It does kind of seem like it [Laughing] Yeah, so you think they're necessary? I think they're absolutely critical. I would encourage more personality hires. Okay, cool, next question. work from home, or working from the office? Anywhere you want. -Oh, Iove that. Okay, great
- Anywhere you want Would you rather hire someone who categorizes themself as a rockstar or a self-starter? A self-starter. No one's going to do it for you. Final question. What's your least favorite corporate buzzword? Out of the box. Out of the box? Like, where the hell is the box? Yeah [Laughing} Where did the box come from? Who puts stuff in the box to begin with? All right, well, Nick, thanks for chatting with me -Great to meet you, thanks Rod
-Yeah you too
When you #PutAIToWork for people on the ServiceNow platform, people work better, customers are happier, and Todd is practically euphoric. http://spr.ly/6043dwDYl
When our founder, Fred Luddy, was a young programmer, he wrote an order-entry system so the company clerk, Phyllis, wouldn't have to type the same information into order forms over and over anymore. Much to Fred’s amazement, she started crying actual tears of joy. That was the moment he realized the power of technology to make people’s lives better.
Over the past 20 years, ServiceNow has been dedicated to putting people like Phyllis at the center of everything we do. Together, we’re making the world work better for everyone. And we’re just getting started.
Thank you to the customers, partners, and employees, past and present, who have been a part of our journey over the last two decades. Here’s to many more!
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Big news! 📣 We’re thrilled to acquire Raytion to boost GenAI-powered search and knowledge management capabilities. This latest acquisition will enable unified, real-time access to business-critical data across multiple enterprise sources for more powerful, efficient, and personalized AI search—all on a single technology platform. https://lnkd.in/e4_8WZuv
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ServiceNow Exec Committee | Culture Carrier
2wI’m glad you chose to edit out the oddly long exchange Rod and I had about the Meg Ryan/Tom Hanks film “You’ve Got Mail.”