We're #hiring a new Enterprise Architecture Manager in Mumbai, Maharashtra. Apply today or share this post with your network.
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Hello Connections! #hiringalert #operationsmanager Location- Bangalore/Hyderabad Notice period- Immediate -15 days. Interested share updated resumes- [email protected] Responsibilities . People Management- Managers deliver success through empowerment and accountability by modeling, coaching, and caring. . Response and Resolution- Ensures customers stay informed as to the status/solution of their issue and manages customer relationship. . Monitors tickets of direct reports and delivery units to ensure resolution. . Uses tools and strategy to monitor the performance of a team or delivery unit as a whole (e.g., backlog, structure, trends, volume, other business metrics). . Serves as the first line of management escalation. . Tracks resolution speed and removes roadblocks (e.g., skill gaps, handle difficult customers) preventing issues from being resolved. . Collaborates on cross-team and cross-product technical issues . Readiness- Analyzes group readiness strategy proactively to ensure the team has the correct readiness plan and executes readiness plan for technologies and feature releases. . Provides feedback to global readiness team to ensure they have they appropriate readiness strategy and build material. . Product/Process Improvement- Communicates aggregated customer feedback to stakeholders to influence and drive product quality improvements. . Identifies resources needed to resolve bugs. Drives visibility of product bugs to ensure timely engagement and/or action. . Establishes requirements and collaborates with others across the organization to build monitoring and diagnostic tools that automate the discovery and resolution of issues. . Creates and establishes operational frameworks and sets standards and measures for resolving issues. . Enhances processes or workflows across the line of business. . Business Integration- Establish an engagement strategy with internal teams to promote a consistent plan. . Creates methods of relationship building and collaboration to influence local and global strategy for lifetime customer loyalty. #operationsmanager
