Rocket Mortgage reposted this
In the a16z Fintech team's most recent "3 Questions With...," General Partner Alex Rampell chats with Varun Krishna, the Chief Executive Officer of Rocket Companies and Chief Executive Officer of Rocket Mortgage, about his new role, how Rocket thinks about the intersection of AI and fintech, and the future of real estate. #fintech #ai #realestate
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We are proud to announce that Rocket Mortgage has been named #1 for client satisfaction in mortgage servicing by J.D. Power for the 10th time! This honor is based entirely on client feedback sourced by J.D. Power, who surveyed more than 11,000 American homeowners to determine the rankings. In addition to #1 overall satisfaction recognition, Rocket was also the top ranked company in every individual category measured in the study. This is a testament to the tech and AI investments Rocket has made in the past year, including Rocket Logic – Synopsis which leverages AI to transcribe client phone calls, automatically capturing details, sentiment and client patterns. This helps Rocket assist clients faster and enables all of our team members – from the newest to the most seasoned – operate at a very high level. The tool is projected to save team members more than 45,000 hours per year, freeing them to concentrate on meaningful relationships with Rocket’s serviced clients. Congratulations to all the Rocket servicing leadership and team members who deliver award-winning speed, certainty and empathy to our clients every day! Find the full announcement here:
Every homebuyer’s journey is unique. That’s why we created Rocket Logic – Synopsis, an AI-powered tool that’s all about giving clients a communication experience that’s tailored to them. It’s personal, it’s innovative and it’s going to change the game for homeownership. Built on Amazon Web Services (AWS), Rocket Logic – Synopsis transcribes calls and gathers client information to learn their preferences while streamlining the time it takes to make decisions and solve problems for both the homeowner and Rocket team members. With 65 million client calls annually, Rocket Logic – Synopsis will continue to ingest data and learn client preferences to evolve and expand its suite of tools, changing the way homeowners and homebuyers communicate with their lender. Read more about Rocket Logic – Synopsis and check out the demo video here:
Behind every dream, there's a Dreammate who makes it all possible. At Rocket Mortgage, our Dreammate is each of our dedicated team members—driving success and innovation every day. #RocketDreammate
Founder & CEO | Software Architect | Design Engineer | Gamification | Structural Architecture Specialist | PaaS & IaaS Focused Development
2moThank you for a great interview. Though we are not in the fintech field, but instead 3D interactive industry, there are some crossovers on a horizontal level. This was quite insightful and helpful for even companies like me, as several lessons and tidbits that apply cross industry. From the 1-100 to AI hallucinations. This also has helped reinforce the concept of good planning for (real-time) experiments. Again, thank you!