RingCentral’s Post

I'm excited to share some groundbreaking insights from Metrigy's latest research on how AI transforms employee and customer experiences. This comprehensive study with RingCentral highlights actionable strategies and key findings for leveraging AI effectively. Here are the main takeaways: Actionable AI for CX and EX: For AI to truly make an impact, it must provide clear, actionable insights that enhance decision-making and operational efficiency. Understanding ROI: Measuring the return on investment from AI implementations is critical. The research reveals how companies quantify benefits such as cost savings, efficiency improvements, and customer satisfaction. Tailored Solutions: Customizing AI solutions to address specific business challenges and user personas is crucial. Generic solutions often fail to meet unique organizational needs. Cautious Integration: When integrating AI, providing proper training and clear communication is vital to ensure employees are comfortable and proficient with new tools. Strategic Deployment: Successful AI initiatives require a strategic approach, balancing innovation with practical applications that align with business goals. These insights underscore the importance of a well-thought-out AI strategy. I highly recommend diving into this Metrigy research to discover how AI can elevate your organization's customer and employee experiences. #AI #CustomerExperience #EmployeeExperience #Metrigy #Innovation #BusinessStrategy

It's no secret that customers are expecting consistently personalized experience and brands are working harder to deliver. By harnessing human-centered CX approaches, coupled by data and generative AI, superior customer experiences may be possible. Check out our latest whitepaper from Brian Cruikshank that focuses on the key approaches to delivering experiences that customers expect. #cx #cxstrategy #customerexperience #customerfeedback #customerinsights #customerloyalty #generativeai https://lnkd.in/e_zpX5XQ

How do you select the right #AI that aligns with your #CX platform? ➡️"Begin by defining your specific CX goals." Here's an article with some great tips to help you get started. #AIforCX #CustomerExperience #Automation https://ow.ly/Hjoz50QuZs2

TTEC’s AI Readiness Assessment helps brands sort through the hype and responsibly assess how #AI can help them reach their #CX Goals. Developed by our AI Center of Excellence for CX, the free assessment benchmarks capabilities in areas that are critical to successfully integrating AI into the customer experience | READ MORE

What are the practical Implications of AI? Take TTEC’s AI Readiness Assessment…. #ai #aiready #ttec

#AI is on the tip of everyone's tongue these days but there is so much more to this than just plugging in a tool and unleashing it into the world. #TTEC have created a readiness assessment to help partners think about how to approach the problem they are trying to solve in a thoughtful manner which will help you be prepared for the AI journey. Our CX strategists built this benchmark around four key competencies that are critical for AI and customer experience success: AI & Business: What outcomes do you hope to achieve with AI and how does your business strategy align with those goals? Customer Interactions: How do you customers view your self-service and automation capabilities today? Associate Augmentation: What ways can AI improve associate productivity and engagement? Analytics and Platform: What tech platforms and analytics tools do you need to power your AI strategy.

This free Assessment helps brands understand how to responsibly apply the power of AI to optimize the customer experience while growing revenue and reducing costs. Developed by TTEC's AI Center of Excellence for CX, the AI Readiness Assessment benchmarks capabilities in areas that are critical to successfully integrate AI into the customer experience, including customer interactions, associate augmentation, and analytics tools.

In a world where customers rule and demands increase every day, it's important to constantly reflect on improving and optimizing customer experience. This year at Frost & Sullivan Events we asked #CX industry professionals to develop a transformation strategy using #GenAI for contact centers. The verdict 👀? The future of customer experiences will need both human insight and #AI technology. Read more about the workshop and insights for optimizing customer experiences with #AI here: https://lnkd.in/ghgDVSmp

"AI is positioned to step in, fill the gaps in the customer experience, and ignite a whole new level of growth for companies. Here are a few ways how #AI can improve #CX."

"AI is positioned to step in, fill the gaps in the customer experience, and ignite a whole new level of growth for companies. Here are a few ways how #AI can improve #CX."