rebuy’s Post

Great customer experiences don’t just happen. It’s a never-ending process that we need to nurture, foster and manage. At the end of the day, customers value organizations for not just the products they provide but the service they receive throughout the customer journey. To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. 

When it comes to customer feedback, reviews often revolve around functionality - did the product work, did it meet expectations? While simplicity has its place, it sometimes lacks the depth of context. Here's where the concept of experiences steps in, aiming to unveil the true value and opportunities created by your product for the customer. By requesting detailed narratives, you gather authentic testimonials and provide potential customers with rich context. They see the tangible value and the unique experiences your product can bring to their lives. So, when you prompt your audience for feedback, guide them toward narrating their unique stories with your product. It's not just about functionality; it's about the memories, the successes, and the joy your product brings. ✨

A well-defined product vision is essential for steering product development towards success. With DASA's guidance, learn how to tap into your customers' needs and craft a vision that not only motivates your team but also aligns with your business goals. The journey from understanding customer needs to creating a compelling product vision is a critical step towards innovation and customer satisfaction. Wondering how a strong product vision can drive your development efforts? 👉 Read the full story. https://lnkd.in/e4tdJkms

Amazing customer experiences come from connecting as many dots as possible. Dots are connected by well communicated, empowered, creative, and skilled teams. Many organizations have teams in product, customer success, customer service, engineering, sales, marketing, operations, finance...etc but are they interconnected and aligned? I see a small issue such as a delay in a customer compensation as a result of misalignment between teams, despite what the policy and process say. And there are plenty of situations where we jeopardize customer experience by missing connecting the dots internally and commucating well.

🚀 As we chart our course for the next 5 years, our North Star is clear: Customer Experience takes precedence. While pricing & product are crucial, we believe that delivering exceptional CX is the ultimate game-changer for lasting success.

🚀 As we chart our course for the next 5 years, our North Star is clear: Customer Experience takes precedence. While pricing & product are crucial, we believe that delivering exceptional CX is the ultimate game-changer for lasting success. 

🚀 As we chart our course for the next 5 years, our North Star is clear: Customer Experience takes precedence. While pricing & product are crucial, we believe that delivering exceptional CX is the ultimate game-changer for lasting success.

RingCentral’s Amir Hameed and former Walt Disney World executive Dennis Snow explore the customer service journey and share the secrets of how you can create more memorable experiences for your customers. Watch the on-demand webinar now!

In a world where divers want to have their booking requests answered quickly, direct Online Booking enablement on your website is a MUST solution for every liveaboard operator. However, it's only a part of the customer service experience. Customers want effortless experiences online - YES, but NOT a complete autonomy.  Here are 4 ways to ensure the whole customer journey is smooth as butter