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How is your team adapting to the rapid advancements in GenAI? Stay ahead with key findings from an exclusive Gartner® report on generative AI's impact on customer service and agent productivity. We're providing you access to this valuable research—empower your strategy now! Insights from the report include: 🔷 "Gartner projects that virtual assistants in contact centers (both customer-facing and for internal agent use) will experience modest but sustained revenue growth, with a 17% compound annual growth rate (CAGR) and $7.4 billion in projected revenue by 2032." 🔷 "In the 2022 edition of the survey, GenAI and LLMs were not as prevalent in the market, but many VA organizations were investigating their capabilities and augmenting their natural language understanding models." 👉 Access the full report here: https://hubs.ly/Q02C41Ym0 #ConversationalAI #GenerativeAI #CustomerExperience #AI #Gartner #Rasa

Gartner® Innovation Insights - How Generative AI is Transforming Conversational AI | Rasa

Gartner® Innovation Insights - How Generative AI is Transforming Conversational AI | Rasa

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