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#customer #customerservice #receptionist Almost every time, without fail, when I have to make inquiries and communicate with any customer service representative in any company, I am absolutely shocked and disappointed. I can literally say that only 1 out of 10 customer service representatives are actually doing a good job. Having worked as a customer service and receptionist myself, for many years, I know how important it is to have someone in your company who actually does their job well. Is it really that difficult to listen carefully, respect the client, and trying to assist? Do all those, who hire people for these positions, understand that someone in this role can make or break their company? I know this position is often paid very little and not looked at as an important job by many, because you are "not a manager" . A decent and professional representative will: -Answer you in a kind and clear manner, and introducing the company and themselves -listen to your inquiry, complaint or other issue - will try to give an answer or solution on the spot. -will have the talent to calm a customer down in a very kind manner - will repeat the issue and complaint, to make sure he/she understands everything correctly -will inform the client that he/she will get back to the client , if an answer or solution cannot be given immediately. - inform the client when they will get back to them - keep track and follow up on their promise - will keep track within the company to make sure the matter gets resolved. .... and the list goes on. Whenever I am lucky enough to communicate with someone who does have the right skills and who is great at what he /she does, I will also tell them. I will compliment them for doing their work well. Please, just hire people who are actually great in what they do. even if that means you might have to pay them more. In the end it will be better for your company. (and that goes for basically any position, regardless of degrees or not. )

The Unseen Challenges of a Customer Service Representative. As a customer service representative in the travel industry, I have learned that it’s not just about booking travels and resolving issues, it’s more about knowing how to handle emotions and managing expectations in unforeseen situations. Recently, we faced a last-minute cancellation of a bus that had been fully booked due to a clutch issue, despite thorough servicing. We had to prioritize our customers’ safety first despite the high emotions and disappointments this brought. You can imagine what this unforeseen circumstance caused for both our customers and us. As a customer service representative, taking charge of the situation, providing alternative solutions, and calming down the charged emotions the last minute cancellation brought and In that moment, I realized the importance of; Empathy and understanding Effective Communication and Prioritizing the safety and well-being of customers above all else. These experiences have taught me valuable lessons about the emotional journey of a customer service representative. I’d love to hear your own stories and tips for handling challenging situations. Please share your experiences in the comment section. #CustomerService #EmpathyInAction #SafetyFirst #VirtualAssistant #Remotework.

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In any organization you find yourself customer service is #key be it business, hotel e.t.c Have seen a situation where customers are treated badly and gave a bad review on their products/ services. I know we can't safisty everyone cause they must be few out of many that did give a bad review about your products/services. I remembered vividly as I was working on-site as a pedicurist, customers always get satisfied with my work and recommend another person to my workspace. I would love to hone my skills and expertise to your organization. #customersupport #customerservices #growth

Are you a hotel receptionist struggling with angry and entitled customers? Here are 7 Tips on How to Handle an Angry Customer from a customer service specialist: 1. Actively Listen to Their Complaints: Ensure the customer feels heard by attentively listening to their concerns. Repeating themselves can escalate their frustration. 2. Acknowledge the Situation: Show empathy and understanding of the customer’s issue, this validates their feelings and reassures them that their concerns are being taken seriously. 3. Explain Your Next Steps: Clearly outline what you plan to do to address the problem. Transparency in your process can help diffuse anger and foster cooperation. 4. Respect the Customer's Time: Inform the customer about how long the resolution will take. Whether it's 10 minutes or 10 days, setting clear expectations helps manage their patience. 5. Follow Up: Ensure the solution provided is effective and satisfactory by checking in with the customer afterwards. This demonstrates commitment to their satisfaction. 6. Stay Calm and Professional: Maintaining composure can help de-escalate the situation. Your calm demeanor can influence the customer to also remain calm. 7. Offer a Solution or Compensation: When appropriate, offer a tangible solution or compensation. This can turn a negative experience into a positive one and restore customer trust. These tips can significantly enhance your ability to manage and resolve customer complaints effectively, ensuring a more positive experience for both parties. #hotels #customer service

Struggling to maintain a consistent 5-star customer service? Delivering consistent 5-star customer service is not just about delivering good service, but exceeding expectations and building genuine relationships. Here are a few tips to help you achieve this: 📍Make sure to respond quickly and courteously to all customer inquiries and concerns. 📍Actively listen to customer feedback and use it to improve your service. 📍Show your appreciation by going above and beyond to deliver a personalized experience. 📍Maintain a positive and professional attitude at all times. In addition, actively listening to customer feedback and acting on it to improve your service is essential. Maintaining a positive attitude at all times is key to providing an outstanding customer experience. By following these steps, you'll be well on your way to earning consistent 5-star ratings. I am Chinenye Lenora Ezedinobi, an #Airbnb virtual assistant and Co-host ready to assist you in various aspects of your hosting journey. With my expertise, I can ensure your Super-host status is maintained, handle seamless communication with guests, and efficiently manage your short-term rental properties. #customerservice #virtualassistantservices #airbnbhosts #hosts #linkedinfollowers #guestsatifaction #opentowork #openforcollaboration #airbnb

In my experience within the hospitality industry, I've come to appreciate the profound impact that customer relations officers wield on the reviews clients provide. Despite the quality of service rendered, the response of a customer care representative often plays a pivotal role in shaping a client's perception. In an environment where unforeseen issues can arise, such as building faults, the manner in which these challenges are addressed depends greatly on the temperament of the client. As the initial point of contact, customer care representatives hold significant responsibility; their response can either diffuse tensions or exacerbate them. It's understandable that no customer would be pleased to pay for a service, encounter issues, and then feel disrespected when voicing concerns. My advice to customer care representatives, particularly within the hospitality industry, is simple: 1. Regardless of the challenges faced in your day-to-day responsibilities, strive to maintain a professional demeanor at all times. 2. Familiarize yourself with industry dynamics and stay abreast of prevailing trends. Understanding the nuances of the hospitality sector will empower you to better anticipate and address customer needs. 3. Cultivate exceptional communication skills, honing the ability to de-escalate tense situations effectively. Mastering the art of calming individuals down is paramount in fostering positive interactions and resolving issues amicably. 4. Keep yourself well-versed in the policies and procedures of your organization. Adhering to company guidelines ensures consistency in service delivery and instills confidence in clients regarding your professionalism and competence. 5. Develop and consistently refine your problem-solving acumen. Equipping yourself with robust problem-solving skills enables you to navigate challenges adeptly, offering swift and effective solutions to meet customer expectations. These fundamental steps not only aid in appeasing clients but also foster their desire to return. By demonstrating your readiness to address any issues promptly and effectively, you instill confidence in clients, ensuring that their concerns are met with attentive assistance. This commitment to exceptional service enhances customer satisfaction and cultivates long-lasting relationships, prompting clients to choose your establishment for future endeavors. #hospitalitymarketing #hospitality #hospitalitycareers #hospitalityindustry #hospitalitytech #hospitalitymanagement #tourismmarketing #tourism

Ageing like fine wine or just aging quickly? 🤣 Being a call center manager is a stress sport, especially when trying to keep the dream team fully staffed! Can you relate? #Staffing #Recruiting #CallCenter #ContactCenter #Hiring