We're #hiring a new Bilingual Customer Service Senior Lead in Ronkonkoma, New York. Apply today or share this post with your network. https://lnkd.in/eyDFDcNP
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The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns. Here are the top customer service skills your representatives need, according to data. Persuasive Speaking Skills. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Self-Control. Taking Responsibility. Patience. I’m your proactive customer service specialist and Admistrative Assistant For me, customer service is not just a job, but a commitment to ensuring that every client leaves with their concerns addressed and a smile on their face. #customerservice #proactiveapproach #admistrativeassistant #clientretention
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What to look for when hiring a customer service representative. Experience and skills matter, but don't overlook the power of personality. You want someone empathetic, a good listener who can turn a customer's frustrations into opportunities for brand loyalty. Patience is key. The representative will deal with every type of personality, and sometimes the conversations can be tough. Dedication to improving customer experience is integral. The ideal candidate should be motivated to find solutions, solve problems, and elevate your brand. A team player who can communicate effectively with colleagues to address and preempt customer issues. Don't compromise when it comes to customer service. Hire a representative who embodies your brand's values and builds relationships, not just addresses complaints. Remember, your customer service representatives are the face of your company. Choose wisely.
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Technical Support, Customer Relation, Administrator, Office 365 administrator, Wordpress web Developer
As a Customer Relations Officer, building meaningful connections with clients is my top priority. Listening attentively to their needs, empathizing with their concerns, and delivering personalized solutions that exceed expectations are the key elements that drive me. Every interaction is a chance to make a positive impact and foster long-lasting relationships built on trust and reliability. Together with my role as an IT Technical Support Officer, I strongly believe that exceptional service is the cornerstone of success. I am committed to going above and beyond to support our clients, empower our team, and contribute to the growth and prosperity of our organization. With passion, perseverance, and a customer-centric mindset, I am dedicated to making a difference every step of the way. #CustomerRelations #ITSupport #ExceptionalService #CustomerCentricMindset
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Virtual Assistant | Advocate for Physical Health And wellness | I Provide Administrative support for you and your business.
THE HUMOR IN CUSTOMER SERVICE! 🤣 Ah, Tales from my days as a Customer Service Representative in a Nigerian workplace, years ago! Let me tell you, if there's one thing that job taught me, it's that laughter truly is the best customer service policy. 🤣 📞 Ring, ring! "Hello, Customer Service, how may I be of help?" Little did I know that behind every call lay an adventure waiting to unfold. Every day was like a wild ride filled with funny moments, from figuring out quirky problems to sorting through hilarious mix-ups! 😄 Who would have thought that troubleshooting a technical issue could reveal a customer's pet parrot's hidden talent for mimicking error sounds? Or that discussing a product warranty could evolve into a comedic act with the customer comically declaring their malfunctioning appliance a "self-destructing toaster"? 🤣 Amid the humor, one thing stayed the same: the steadfast dedication to providing excellent service with a smile, even if it meant occasionally holding back laughter. In customer service, the customer's happiness is paramount, even if it's accompanied by laughter. 😄🔑 💬 To all my fellow Customer Service Representatives, remember: when unexpected challenges arise, embrace them with humor and a readiness to do more. Ultimately, laughter is the universal language that overcomes any technical issue or language barrier! P.S: As a virtual assistant, you can also provide customer service support. If you're new here, I am Maureen Onyekachukwu E., your seasoned Virtual Assistant.😊 BTW, hope you had a good day? #CustomerServiceChronicles #VirtualAssistant #NigerianWorkplaceWisdom #HumorIsKey #ServiceWithASmile 😄
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Marketing and sales Specialist|Boost your cash flow with me|Virtual Assistant |Customer Support Expert
How To Handle Difficult Customers.... As a virtual assistant and customer service officer, I've learned that navigating challenging customer interactions is not just about problem-solving; it's about turning moments of frustration into opportunities for exceptional service. Here are some key strategies I've found effective from my experience in the electricity distribution company: 1️⃣ Stay Calm and Empathetic: When faced with a difficult customer, staying calm is crucial. Take a deep breath, empathize with their situation, and approach the interaction with a positive attitude. 2️⃣ Listen Actively: Listen attentively to understand the customer's concerns fully. Let them express their frustrations while showing empathy and patience. 3️⃣ Acknowledge and Apologize: Acknowledge the customer's feelings and apologize for any inconvenience caused, even if it wasn't directly your fault. A genuine apology can help defuse tension and build rapport. 4️⃣ Find Solutions Together: Collaborate with the customer to find a solution that meets their needs. Offer alternatives, seek their input, and work together to resolve the issue. 5️⃣ Maintain Professionalism: Regardless of the customer's demeanor, maintain a professional attitude and refrain from taking things personally. Focus on finding a resolution rather than engaging in conflict. 6️⃣ Follow Up: After resolving the issue, follow up with the customer to ensure their satisfaction and reinforce your commitment to excellent service. By approaching difficult customers with empathy, patience, and professionalism, you can turn negative experiences into positive ones and build lasting relationships with your customer. How do you handle difficult customers in your work place? Share your tips and experiences in the comments below! 👇 #CustomerService #VirtualAssistant #ProfessionalDevelopment
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Customer Support Personnel || Health Virtual Assistant || IT Support || Travel Manager || Ready to Elevate Your Customer Experience!
If there's one thing I know how to do best, it's providing the premium support to clients. My key rule is; my customers happiness my priority. I do not joke with my clients and I handle all with care. This is why, I always have customers that always come back (Always!) Dm me today to give your customers the best they need. #supportpersonnel #virtualassistant #opentojob #remotejobs #remotejobpools #Tuesday
𝗨𝗽𝘄𝗼𝗿𝗸 𝙏𝙤𝙥-𝙍𝙖𝙩𝙚𝙙 🏆Administrative Virtual Assistant| General Virtual Assistant| Customer Service Representative| Data Entry
When Do You Know You Need a Customer Support Representative? As a business owner, providing excellent customer service is crucial for building loyalty and growing your brand. But sometimes, managing customer inquiries and issues can become overwhelming, leading to delays and negatively impacting your reputation. ☑️Signs You Need a Customer Support Representative: 🔷 You're receiving a high volume of customer inquiries and struggling to respond promptly. 🔷 You're finding it challenging to resolve customer issues efficiently and effectively. 🔷 You want to improve customer satisfaction and loyalty but lack the resources. 🔷 You need expertise in handling customer complaints and feedback. 🔷 You want to scale your business but can't keep up with the increasing customer support demands. ☑️How a Customer Support Representative Can Help: 🔶 Provide timely and effective responses to customer inquiries. 🔶 Resolve customer issues efficiently and professionally. 🔶 Improve customer satisfaction and loyalty. 🔶 Offer expertise in handling customer complaints and feedback. 🔶 Enable you to scale your business without compromising customer support. Ready to Take Your Customer Support to the Next Level? Consider hiring a customer support representative today and start delivering exceptional customer experiences that drive loyalty and growth! Nice to introduce myself, I'm Odosa Egharevba, your go-to virtual assistant and customer service representative. I'm here to: ✓ Streamline your tasks and workflows ✓ Provide top-notch support to your customers ✓ Ensure seamless communication and resolution ✓ Enhance your overall customer experience Connect with me here Odosa Egharevba PS: Ring the notification bell 🔔 to stay updated on my latest posts and tips! #CustomerSupport #CustomerService #CustomerExperience #BusinessGrowth #CustomerLoyalty #CustomerSatisfaction #CustomerCare #SupportTeam
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Executive Administrative Assistant | Empowering CEOs and Founders by Anticipating Challenges, Crafting Solutions, and Optimizing Workflows | Feeling overwhelmed by chaos? Let’s tackle it together! Send a DM NOW.
🌟 Are you a Customer Service Professional looking to excel in your role? Here are 5 must-have skills to stand out: 1️⃣ Communication: Effective communication is key. Listen actively, speak clearly, and convey empathy. 2️⃣ Problem-Solving: Quickly analyze issues and provide creative solutions to satisfy customers. 3️⃣ Patience: Stay calm under pressure and handle challenging customers with grace. 4️⃣ Product Knowledge: Deep understanding of your company's products or services is essential to offer valuable assistance. 5️⃣ Multitasking: Juggle multiple tasks efficiently, from phone calls to emails and live chats. Master these skills, and you'll be well on your way to becoming a top-notch customer service professional! 🚀 #CustomerService #Skills #CareerDevelopment
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𝗨𝗽𝘄𝗼𝗿𝗸 𝙏𝙤𝙥-𝙍𝙖𝙩𝙚𝙙 🏆Administrative Virtual Assistant| General Virtual Assistant| Customer Service Representative| Data Entry
When Do You Know You Need a Customer Support Representative? As a business owner, providing excellent customer service is crucial for building loyalty and growing your brand. But sometimes, managing customer inquiries and issues can become overwhelming, leading to delays and negatively impacting your reputation. ☑️Signs You Need a Customer Support Representative: 🔷 You're receiving a high volume of customer inquiries and struggling to respond promptly. 🔷 You're finding it challenging to resolve customer issues efficiently and effectively. 🔷 You want to improve customer satisfaction and loyalty but lack the resources. 🔷 You need expertise in handling customer complaints and feedback. 🔷 You want to scale your business but can't keep up with the increasing customer support demands. ☑️How a Customer Support Representative Can Help: 🔶 Provide timely and effective responses to customer inquiries. 🔶 Resolve customer issues efficiently and professionally. 🔶 Improve customer satisfaction and loyalty. 🔶 Offer expertise in handling customer complaints and feedback. 🔶 Enable you to scale your business without compromising customer support. Ready to Take Your Customer Support to the Next Level? Consider hiring a customer support representative today and start delivering exceptional customer experiences that drive loyalty and growth! Nice to introduce myself, I'm Odosa Egharevba, your go-to virtual assistant and customer service representative. I'm here to: ✓ Streamline your tasks and workflows ✓ Provide top-notch support to your customers ✓ Ensure seamless communication and resolution ✓ Enhance your overall customer experience Connect with me here Odosa Egharevba PS: Ring the notification bell 🔔 to stay updated on my latest posts and tips! #CustomerSupport #CustomerService #CustomerExperience #BusinessGrowth #CustomerLoyalty #CustomerSatisfaction #CustomerCare #SupportTeam
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One call can make or break your relationship with a customer. Are you confident in your customer support? Not being able to build a long-term relationship with your customers can be causing your business to lose profit. Especially since attracting new customers tend to be more expensive than retaining them with amazing customer service. You built that customer base with your (marketers' and sales teams') blood, tears, and sweat. Keep it profitable by hiring Call Center Agents from the Philippines with Tahche. Read the article to learn more.
How to Hire a Call Center Agent - tahche.ph
https://tahche.ph
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New #Indigenous Job Alert: On-site Customer Service Advisor - https://lnkd.in/gTjyuqNM Position Summary: Perform accurate and efficient front-line contact center functions for automotive customers. Our client is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Overall Responsibilities: Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedure Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Job Requirements: Minimum 18 years of age High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferred At least 1 year of customer service experience; contact center experience preferred Positive attitude and a passion for customer care Patient and friendly with all types of customers Consistent level of professionalism and a conscientious nature Flexibility and adaptability to work in a fast-paced environment Prioritization skill to balance conflicting workload to satisfy customers under time pressure Strong written and verbal communication skills (good spelling, grammar; avoid slang and jargon) English Language proficiency Good telephone customer service etiquette Actively listens and asks probing questions to understand the customer’s needs and determine the best course of action Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary Computer literacy - competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome (required); Experience with cloud-based CRM and telephony tools (preferred) Typing speed: minimum of 35 words per minute Logical approach to problem resolution: gathers facts, takes corrective actions, escalates problems at the appropriate stage Flexibl
On-site Customer Service Advisor
https://aboriginaljobboard.ca
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