Pioneer’s Post

There is no better barometer for gauging the future success of your business than knowing how well you’re serving your customers right now. In Healthcare Business Today, COO Brian Murray shares how Brighton Health Plan Solutions helps members navigate the complexities of their healthcare journeys.

🌟 This week isn't just another ordinary week, it's National Customer Service Week! Let's dive into the world of exceptional customer service together.😊 As business owners, we have a golden opportunity to reflect on how we treat our cherished customers and strive for excellence. Wondering where to start? Don't worry; we've got your back! Explore our treasure trove of resources, including insightful blogs, dedicated business pages, and invaluable insights on our website. 📚💼 Check out what we have in store for you: https://lnkd.in/eix2qY9C #consumerfriend #consumervulnerability #consumerrightsmadeeasy #consumerprotection #nationalcustomerserviceweek

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📢 A new blog post on the topic of Personalized Customer Service is up on our blog corner! Written by our Service Support Specialist Innocent Agu ✍️💥 Read the article here: https://lnkd.in/dgSKtAjg

We’re celebrating the last day of Customer Service Week with our Customer Operations Manager, Simon Moore 🎉 This week has been a fantastic opportunity to shine a light on our talented customer service team and our impressive customer feedback! Q1: What made you choose to work within customer service? A: It has always been a passion of mine to help others, regardless of the problem. I’m a people person, so working in customer service has always been a natural fit for me. Things can sometimes go wrong, and its my job as Operational Leader to lead by example, create a team that listens, a team that genuinely cares about doing the right thing. We have all had to make call for support, having someone take ownership and resolving a customer service issue really measures a company’s commitment. Q2: What makes BeFibre stand out in their customer service approach? A: There’s a few answers to this one. Firstly I would say it is our vision to deliver broadband as it should be by being the provider that keeps its promises to customers. Everyone wants reliable, fast broadband, but more importantly they want a provider that keeps its promises and genuinely cares - that is how we stand out. The people within BeFibre have come along way in our journey together and our team has grown. We take care of each other as a team, and all our efforts as a team go into delivering the best service we can. Q3: What do you focus on personally, to support your customers? A: I focus on listening to what our customers want and need. Customer expectations are higher than ever before, people compare providers and remember their actions. Customer focus is a core value for who you want to be as a company and how you want your customers to feel about you. Being an Operational Leader puts me on the front line with the customer. This is the best place to be to ensure we deliver broadband as it should be! That’s a wrap on Customer Service Week but luckily we focus on our customers all-year round! #BroadbandAsItShouldBe #CustomerServiceWeek #Team

Did you know that Customer Service Week is just around the corner? Customer Service Week, starting October 2, is important because it is a time to celebrate the people who provide customer service and raise awareness of the importance of customer service. In this week's blog post, we discuss some of the reasons why Customer Service Week is important and how to celebrate your customer service team.

This week marks National Customer Service Week, a time to recognize your customer service employees 🙌 After all, they’re uniquely positioned to improve your customer experience and help drive your business forward. In many instances, they’re the face of your entire organization, working directly with one of your most valuable assets: your customers. Do you have an outstanding member or members on your customer service team worthy of recognition? Praise them in the comments below 👇 #NationalCustomerServiceWeek #customerservice

To continue our celebration of #NationalCustomerServiceWeek, here are a few reasons why some of our Customer Service associates love what they do. Learn more about how they #ShareHappiness below!