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https://buff.ly/45GTAfD Service Desk Manager(SDM). IT Service Management. User and Business teams support. Service desk operations. Day to Day management of services. Grounding skills. #sdm #sda #itsm #responsibilites #manage #skills #1worldtrainings
Sara Sye on LinkedIn: #sdm #sda #v8 #peoplecert #axelos #1worldtraining #supportsystem
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ITIL® 4 | PRINCE2® | PRINCE2Agile® | P3O | SDI | Devops I AIOps | PMP® | CAPM® | PMI-ACP® | PfMP® | PgMP® | PMI-SP® | PMI-RMP® | PMI-PBA® | ITAM Training Manager at 1WorldTraining.com
https://buff.ly/45GTAfD Service Desk Manager(SDM). IT Service Management. User and Business teams support. Service desk operations. Day to Day management of services. Grounding skills. #sdm #sda #itsm #responsibilites #manage #skills #1worldtrainings
Sara Sye on LinkedIn: #sdm #sda #v8 #peoplecert #axelos #1worldtraining #supportsystem
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https://buff.ly/45GTAfD Service Desk Manager(SDM). IT Service Management. User and Business teams support. Service desk operations. Day to Day management of services. Grounding skills. #sdm #sda #itsm #responsibilites #manage #skills #1worldtrainings
Sara Sye on LinkedIn: #sdm #sda #v8 #peoplecert #axelos #1worldtraining #supportsystem
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https://buff.ly/45GTAfD Service Desk Manager(SDM). IT Service Management. User and Business teams support. Service desk operations. Day to Day management of services. Grounding skills. #sdm #sda #itsm #responsibilites #manage #skills #1worldtrainings
Sara Sye on LinkedIn: #sdm #sda #v8 #peoplecert #axelos #1worldtraining #supportsystem
linkedin.com
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I’m interested to know if anyone in IT support has successfully managed exec support via tickets (90%) and kept the same high level of service. Did you make changes to the ITSM tool? How did you track tickets raised by execs? How did you ignore tickets not classified as exec support? #itoperations #itsupport #execsupport #it #itsm
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Are you one of the many organisations that need additional expert technical support from time to time? With our remote technical and support services you can contact us when you require specialist knowledge or advice backed by a committed response SLA. Find out more: https://okt.to/xfpa1r #TechnicalSkills #SkillsGap #SkillsShortage #DigitalSkillsGap
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MSP nightmare! I once worked with a company that was going to be massively overcharged for the IT service being offered. There was no desktop support, only Level 2 support and then no break/fix. Fortunately, I was able to help my client see the disparagement in the offer and found a better solution for them. Unless you know the IT business it can be very hard to understand what is offered if you are using a MSP. That is one place that someone like myself can help. How can I help your company? #howcanihelp #smb #smallbusiness #fcio #fcto
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At some point in time I stopped getting reports from a clients VBR deployment in my Service Provider Console. The Management Agent was talking to the SPC, but I was getting no information from VBR. Turns out, MFA was the problem... #MFA #ServiceProviderConsole #VBR #Veeam
Service Provider Console Management Agent Access to VBR with MFA Enabled
https://www.technotesanddadjokes.com
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Back to basics. Timecodes 0:00 Responding to ticket 0:35 Ticket: New Hire Request 2:54 Group policy 7:00 Active Directory 25:00 Locked out of account 27:55 Disabled account 29:40 Expired password 31:20 Extend account 32:00 Commands (cmd) 33:00 Share drive access / Mapped drives 35:00 Create an account in Active Directory 41:10 Hide from address book 42:00 new email address 45:00 Mail flow options e.g. Forwarding 46:30 mailbox delegation 49:20 new user mailbox 50:00 Groups e.g. new dynamic distribution group 51:00 new distribution group e.g. IT Support 55:10 Resources e.g. new room mailbox 1:00:45 new mail contact 1:05:20 new local mailbox move 1:06:00 admin roles 1:07:00 compliance management 1:08:10 mail flow 1:10:20 Webmail e.g. Calendars, People 1:11:10 Options e.g. My account 1:13:25 Open another mailbox 1:14:30 Calendar Permissions 1:15:40 Delegation Access 1:17:00 add mailbox to computer 1:19:20 access rights 1:20:20 Troubleshooting VPN In Depth e.g. Authentication 1:22:10 Common IT Desktop/Support Issues e.g. Account locked 1:24:20 Expired password 1:27:50 Account locked out of Duo 1:30:00 Wifi needs to work for VPN to work 1:32:10 How To Troubleshoot e.g. Cisco AnyConnect 1:38:50 check Cisco AnyConnect adapter 1:39:40 Certificates 1:43:50 Understanding Ticket System (Remedy) 1:50:20 SLA (Service Level Agreement) 1:51:50 Creating/Closing Tickets 1:54:20 Reassigning The Ticket 1:56:40 Having Tickets Stuck In The Queue 1:58:50 Managing Your Queue 2:02:20 Ticketing system overview e.g. Freshservice 2:06:20 Azure; MDM / dummy account 2:16:00 Server 2016 Group Policy 2:18:00 Security groups 2:20:00 Disable Task Manager / GPO 2:26:00 ping /help, gpupdate /force, gpresult /r 2:29:00 What is NTFS?: Share drive permissioning 2:31:40 Create a share drive folder e.g. Helpdesk 2:38:40 How do you map a drive? 2:40:00 grant access to one person only 2:41:35 Hardware support basics (practical) 2:46:40 Resume advice (example) 3:05:40 Job sites examples e.g. Indeed, LinkedIn, Dice 3:09:20 Glassdoor, Idealist, CareerBuilder, LinkUp, Google 3:14:10 Monster, USAjobs 3:15:00 Entry Level search/Resume advice 3:20:40 Computer Management 3:24:20 Disk Management, Services, Print Spooler, Remote 3:25:40 Disk Cleanup, Event Viewer, Performance Monitor 3:27:30 Resource Monitor, System Configuration 3:30:30 Map Network Drive, Taskbar, Task Manager 3:31:40 Windows Privacy settings, Sound 3:33:10 cmd e.g. ipconfig, ping, Control Panel 3:34:40 Devices and Printers, Fonts 3:36:20 Windows Search, Advanced Options 3:37:50 MacOS overview e.g. System Preferences 3:39:50 Activity Monitor, Users & Groups 3:42:50 Applications, Time Machine, Utilities, Terminal 3:44:10 Active Directory; RSAT, Users & Computers, new user 3:47:40 Break & fix e.g. Outlook, Print services, C drive 3:51:00 Duo; Add User https://lnkd.in/d2t4yHq5 #itsupportspecialist #desktopsupport #desktopsupporttechnician #desktopengineer #helpdesk
IT: Helpdesk/Support The Path Of The Tech (Course 4) (Everything Helpdesk)
https://www.youtube.com/
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Common Level 1 issues in tech almost 4 hours long. Timecodes 0:00 Responding to ticket 0:35 Ticket: New Hire Request 2:54 Group policy 7:00 Active Directory 25:00 Locked out of account 27:55 Disabled account 29:40 Expired password 31:20 Extend account 32:00 Commands (cmd) 33:00 Share drive access / Mapped drives 35:00 Create an account in Active Directory 41:10 Hide from address book 42:00 new email address 45:00 Mail flow options e.g. Forwarding 46:30 mailbox delegation 49:20 new user mailbox 50:00 Groups e.g. new dynamic distribution group 51:00 new distribution group e.g. IT Support 55:10 Resources e.g. new room mailbox 1:00:45 new mail contact 1:05:20 new local mailbox move 1:06:00 admin roles 1:07:00 compliance management 1:08:10 mail flow 1:10:20 Webmail e.g. Calendars, People 1:11:10 Options e.g. My account 1:13:25 Open another mailbox 1:14:30 Calendar Permissions 1:15:40 Delegation Access 1:17:00 add mailbox to computer 1:19:20 access rights 1:20:20 Troubleshooting VPN In Depth e.g. Authentication 1:22:10 Common IT Desktop/Support Issues e.g. Account locked 1:24:20 Expired password 1:27:50 Account locked out of Duo 1:30:00 Wifi needs to work for VPN to work 1:32:10 How To Troubleshoot e.g. Cisco AnyConnect 1:38:50 check Cisco AnyConnect adapter 1:39:40 Certificates 1:43:50 Understanding Ticket System (Remedy) 1:50:20 SLA (Service Level Agreement) 1:51:50 Creating/Closing Tickets 1:54:20 Reassigning The Ticket 1:56:40 Having Tickets Stuck In The Queue 1:58:50 Managing Your Queue 2:02:20 Ticketing system overview e.g. Freshservice 2:06:20 Azure; MDM / dummy account 2:16:00 Server 2016 Group Policy 2:18:00 Security groups 2:20:00 Disable Task Manager / GPO 2:26:00 ping /help, gpupdate /force, gpresult /r 2:29:00 What is NTFS?: Share drive permissioning 2:31:40 Create a share drive folder e.g. Helpdesk 2:38:40 How do you map a drive? 2:40:00 grant access to one person only 2:41:35 Hardware support basics (practical) 2:46:40 Resume advice (example) 3:05:40 Job sites examples e.g. Indeed, LinkedIn, Dice 3:09:20 Glassdoor, Idealist, CareerBuilder, LinkUp, Google 3:14:10 Monster, USAjobs 3:15:00 Entry Level search/Resume advice 3:20:40 Computer Management 3:24:20 Disk Management, Services, Print Spooler, Remote 3:25:40 Disk Cleanup, Event Viewer, Performance Monitor 3:27:30 Resource Monitor, System Configuration 3:30:30 Map Network Drive, Taskbar, Task Manager 3:31:40 Windows Privacy settings, Sound 3:33:10 cmd e.g. ipconfig, ping, Control Panel 3:34:40 Devices and Printers, Fonts 3:36:20 Windows Search, Advanced Options 3:37:50 MacOS overview e.g. System Preferences 3:39:50 Activity Monitor, Users & Groups 3:42:50 Applications, Time Machine, Utilities, Terminal 3:44:10 Active Directory; RSAT, Users & Computers, new user 3:47:40 Break & fix e.g. Outlook, Print services, C drive 3:51:00 Duo; Add User #itsupport #itservices #itsupportservices #itsupportspecialist #helpdesk https://lnkd.in/d2t4yHq5
IT: Helpdesk/Support The Path Of The Tech (Course 4) (Everything Helpdesk)
https://www.youtube.com/
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