Here™ (formerly OpenFin)’s Post

🗨️ Imagine a world where heavy reliance on customer support is a thing of the past. Customer service is significantly minimised and, in some cases, entirely eliminated. 👩💻 This is also known as the "Best Service is No Service" approach in the world of customer experience (CX). Here are 7 core principles that have the potential to profoundly transform your approach to customer service, all the while nurturing customer loyalty 👇 1️⃣ Remove unnecessary customer touchpoints: By reducing ‘dumb contacts' can prevent customers from repeatedly reaching out for support. 2️⃣ Design intuitive self-help tools for customers: Grant customers the autonomy to resolve queries on their own. 3️⃣ Anticipate and address customer needs proactively: Reduce demand for direct customer assistance but also build a foundation of trust among customers. 4️⃣ Create hassle-free communication channels: Ensure smooth communication by presenting more often used channels will elevate customer satisfaction levels. 5️⃣ Ensure comprehensive issue resolution across departments: Taking full responsibility and collaborating with other departments to resolve issues demonstrates a commitment to seamless service. 6️⃣ Value feedback and implement changes: Collect feedback proactively and leverage them to fine-tune offerings, services and operations. 7️⃣ Prioritise customer-centric metrics for superior service: Adjust your performance indicators towards a customer-centric outlook. If you want to learn more, you can connect with Rosaline Oh 胡钰沁, Angie Yeo or Jonathan Mondon to learn more about this methodology. 

In the modern business landscape, where customer experience reigns supreme, contact centers have emerged as a game-changing solution for businesses seeking to elevate their customer service offerings.

🌟 Empower your customer support game! From optimizing online support to driving operational excellence, learn the best practices that foster loyalty and enhance brand reputation. Empower your agents, streamline processes, and watch your customer satisfaction soar! 🚀 #BlueTweakSuccess #CustomerSupport #CommunicationMastery #CustomerExperience

What is a 360-degree Customer Support Program? Learn how a unified customer approach can help businesses deliver better CX and increase revenue. https://lnkd.in/g-wjbDUc #mycustomer360 #customersuccess #customer360

Boost Your Customer Satisfaction with #CUBE #Service's #QR #Code Feature! Imagine your service technicians accessing comprehensive customer information in just seconds by simply scanning a QR code. This powerful feature dramatically reduces the time spent rummaging through physical records, enabling them to provide prompt and exceptional service. Discover the full advantages of CUBE Service's QR Feature in our latest blog post: https://lnkd.in/e7nbK_kj CUBE USA #BMS #BMSMaintenence #Commissioning #Serviceagreements #BuildingManagementSystems #BuildingAutomation #CustomerService #CustomerSatisfaction #ControlsSystem

Dive into our latest article exploring the pivotal role of call centers in enhancing customer experience. Discover how leveraging cost-effective solutions can drive savings, scalability, and 24/7 support, ultimately empowering businesses to focus on core functions and elevate customer satisfaction. #CustomerExperience #CallCenterSolutions #BusinessEfficiency

Ready to Elevate Your IT Support Game? Discover Proven Strategies to Enhance Customer Experience! Are you in the world of IT Support and want to take your customer experience to the next level? Look no further! Check out our latest blog post: "How to Improve the Customer Experience in IT Support"! In this insightful guide, we unveil: 🔹 Top-notch tips for delivering exceptional support 🔹 Proactive ways to anticipate customer needs 🔹 Real-world success stories from IT experts 🔹 And much more! Don't miss out on the chance to WOW your clients and boost your IT support efficiency. Dive into the blog now: https://rfr.bz/l6onfyb Unlock the secrets to stellar customer service in IT Support! Your clients will thank you, and your business will thrive. Tag your IT-savvy friends and share the knowledge! Let's revolutionize IT support together! #CustomerExperience #ITSupport #BlogPost #TechTips

Boost Your Customer Satisfaction with #CUBE #Service's #QR #Code Feature! Imagine your service technicians accessing comprehensive customer information in just seconds by simply scanning a QR code. This powerful feature dramatically reduces the time spent rummaging through physical records, enabling them to provide prompt and exceptional service. Discover the full advantages of CUBE Service's QR Feature in our latest blog post: https://lnkd.in/e7nbK_kj

📞💬 Clear Communication, Happy Customers! Ever wondered how accent-free communication can revolutionize your customer service experience? Dive into our latest blog post to explore the manifold benefits of clear call center interactions and how it can boost customer satisfaction to unprecedented levels! From building trust to enhancing global reach, discover how clear, accent-free communication can be a game-changer for your business. 🔗 https://bit.ly/3Zz6SaX #ClearCommunication #CustomerSatisfaction #CallCenterExcellence