Oniverse’s Post

Meet Kiana Cova Joining the Mondi Tribe back in 2020, Kiana is a Mondi partner. Today, she will be sharing her Mondi experience with us. 🔎 Describe your role in a few words? I’m often referred to as “The Creative brain” behind Mondi. My official title is Marketing & Brand Director. 🌟 What inspired you to join the Mondi team? I don’t believe in coincidence, but I do believe in synchronicities. On one of the worst days in my career I got a phone call from Mariska Nunes, one of the founders of Mondi, asking me to join the Mondi team. At the time I was already an ambassador for the restaurant and felt a deep connection to the entire concept as I’m born and raised in Curacao. The conversation with Mariska, my profound affinity for the concept, and the unique timing of it all inspired me to make a decision that would ultimately change the course of my life. ⭐️ What makes Mondi special? Next to the exceptional food, Mondi is special because it celebrates the Caribbean ethos through various aspects of the concept from music, to staff, to art, to the interior in the restaurants. We're Caribbean down to our core and that creates an authentic space and ambiance.    🌺 What is your favorite part of the Caribbean influence at Mondi? For me it's about togetherness and feeling at home. Seeing people that are from completely different age groups, backgrounds, and styles come together to dine, dance and drink makes me very happy. This effect represents the Caribbean influence... At my mother's house in Curaçao we're bound to end up dancing after some drinks & dinner. 🏅How important is the customer at Mondi? We see our customers as guests that we are welcoming into our space, so it's pivotal to us that they leave with a full belly, happy memories and possibly sore feet from a little dance. To us it's about connection, which we always aim to create through the delivery of great service, food and solution-oriented thinking. 🗝️ 3 pillars for customer satisfaction? Exceptional quality, personalized experiences, engagement & feedback.    🌍 How does Mondi cater to both locals and international guests? At the basis, our concept is elevated Caribbean cuisine, but we try to have some items on the menu that cater to even the pickiest eaters. Whether it's a burger, a salad or a lobster bisque - we have something for everyone.  Mondi even caters the Corendon Airline's onboard meals from Amsterdam to Curaçao and back.    💭 Describe Mondi in a word? Caribbean, duh   🍹 What new and exciting things can guests expect at Mondi in the coming months? We're currently working on the Mondi Beachclub in Curaçao and that is going to be a-ma-zing! After this is done, we're working on two other ventures in Curaçao. So, follow us on Instagram and stay tuned! Love, Kiana

In a recent video, I was asked a thought-provoking question: 'What is Unfiltered Prashant Mishra?' It got me thinking about my journey in the hospitality industry. 'Unfiltered Prashant' is all about being upfront, bold, and unapologetically authentic. The hospitality industry has played a significant role in shaping me, and I believe in preserving that bold spirit. Let's continue to celebrate authenticity, both personally and professionally, and make a positive impact.  #UnfilteredPrashant #HospitalityIndustry #Authenticity #BoldAndReal #DecodingPrashant #hotelsandresorts #hotelindustry

🍫✨ Make every meeting memorable with a touch of indulgence! ✨🍫 Why settle for ordinary meetings when you can make them extraordinary? We believe a little luxury goes a long way. Our premium chocolate truffles are more than just a treat; they’re a way to sweeten discussions and delight your clients and teams alike. #BusinessMeetings #CorporateLuxury #ChocolateLovers #IndulgeInLuxury #SweetenTheDeal #GourmetChocolates

Authenticity. Hospitality Tip of the Week, brought to you by my friends over at eTip. Doesn't get much more "authentic" than this video. There is so much to unpack in terms of authenticity in hospitality. Our guests demand it. Our team members need it. We are living in a time that 'authenticity' is critical to all interactions... and it certainly moved the meter when it comes to guest engagement and creating relationships. Can you even be hospitality without being authentic? I don't think so. So here's your permission to show up more authentically in everything you do this week. From your rockstar days to days you might be a little less motivated, be authentically you... but most importantly, the best version of yourself that day. What are your thoughts on authenticity? #hospitalityindustry #tipoftheweek #etip Nicolas Cassis Robert Petteruti

In the midst of our fast-paced lives focused on productivity, it's easy to overlook "the sweetness of doing nothing". However, it's a misconception that this luxury is reserved for a select few. Three important rules to keep in mind: - Find joy in what you do and how you spend your time. If work ceases to bring enjoyment, it's time to stop. - Avoid passing judgment, whether on yourself or others. - Resist the urge to overwork and over-plan. Sometimes, switching off our minds and embracing idleness is essential. Read on this article for insights & an add-on bonus to guide for planning summer getaway in the picturesque Tuscan countryside. Special thanks to Prashant Chawla for so passionately introducing the value of the sweetness of doing nothing. #humanexperience #Performance #EmployeeWellbeing

🕺 Haidilao's 'Subject Three' Dance: A Hotpot of Fun! 🎶 'Subject Three': More Than Just a Meal at Haidilao! Imagine a dining experience at Haidilao turning into a lively dance party! The 'Subject Three' dance, which began as a fun wedding routine, is now an internet sensation at Haidilao outlets, thanks to Xiao Pang, a waiter from Shandong. 🔥 What's the Buzz? This dance isn't just about the moves; it's a cultural blend, turning a regular meal into an interactive show. But it's not without controversy, raising questions about dining atmosphere and employee well-being. Yet, its popularity is undeniable, with 70-80% of Haidilao customers requesting the dance. 👉 For CNY Haidilao launched as well a "subject 4" boyband to advertise the whole viral sensation... not to bad 😎 🌐 Your Thoughts? From China to Singapore and beyond, 'Subject Three' is making waves. What's your view on this fusion of dining and entertainment? We had a couple of songs and Beijing Opera Entertainment action at our last stop at Haidilao... Ever experienced it at Haidilao yourself? Check more links about the story in the first comment! #HaidilaoHotpot #SubjectThreeDance #InnovativeDining #CulturalFusion #EntertainmentDining #CustomerExperience #ViralDance #RestaurantInnovation #marketing #chinabusiness #innovationtrip24

Step into the world of hospitality, where cultural diversity weaves a remarkable narrative. From the bustling kitchens where flavors from around the globe fuse to create culinary masterpieces, to the front desks where languages from every corner of the world come alive, the hospitality industry is a celebration of unity in diversity. Imagine indulging in a rich curry from India, savoring the delicate sushi of Japan, and relishing the aromatic spices of Morocco—all within the same dining space. This is the magic of cultural convergence, where guests embark on a journey through tastes and aromas that transcend borders. But it's not just about food. It's the warm smile that transcends languages, the attentive service that respects traditions, and the understanding that every guest's story is unique. It's about transforming a simple stay into an unforgettable experience, making each guest feel at home, no matter where they're from. In the heart of the hospitality industry, the fusion of cultures doesn't just add flavor; it adds depth. It's a classroom of empathy, an arena of shared stories, and a platform for embracing the world as one big family. Let's continue celebrating the rich cultural diversity that shapes our industry, creating bridges of understanding that stretch from one corner of the world to another. Share your favorite cultural hospitality experiences! #HospitalityHarmony #CulturalDiversityInHospitality

We all love telling stories don't we? And the best hotels shout about their stories in F&B Through their food Through their drink Through their experience But has your story lost its way? Your food? Your drinks? Your experience? Because your guests want to connect And it's up to you to evoke their emotion So review your story today by using some of these ideas... --> What's the item your guests will want to tell others about? --> What's the story behind your offer, why should someone choose you! --> Can your guests and team tell you what your outlet is? --> Is your story clear in one sentence? --> Is your story relevant? Your guests want to connect So if your outlet is struggling Question the story and create clarity Igniting emotion and connection with your brand. Share the one-liner for your business below and practice telling your story! 👊🏼 #innovation #thinkdifferently2024 #hospitality #hotels

After watching #Worlds50Best Restaurants last night, I stumbled upon a a restaurant that made this fascinating Japanese concept an art form that I couldn't stop thinking about. It's called #Omotenashi (selfless hospitality) which is all about the little details that most people never think of. Split the word has two meanings, one is a verb to entertain / make welcome and the other is about your public face / having nothing to hide. Combining them means service from the bottom of your heart - honest without pretending. The purpose of Omotenashi is to anticipate your guests needs before they do, in order to give them the most incredible experience possible. Now imagine you're the Maître of your advocate community - think about what can you do every day to practice this art. Be that invisible hand that creates seamless experiences, do acts of service for them without asking for anything in return and anticipate their needs by truly listening to what's important to them. Incorporating these principles will help you unlock your customers potential.

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