Unique skills and responsibilities for a Hotel Night Auditor.
Working as a night auditor in a hotel requires a unique set of skills and responsibilities.
First and foremost, night auditors are responsible for managing the hotel's overnight operations, ensuring smooth transitions between days, and maintaining guest satisfaction during non-traditional hours. They must have strong organizational skills to accurately reconcile financial transactions, handle guest check-ins and check-outs, and prepare reports for management.
Attention to detail is critical as night auditors often balance accounts and verify the accuracy of billing and room charges. Excellent communication skills are also essential as they interact with guests arriving late or leaving early, addressing any concerns or queries they may have. Additionally, problem-solving skills are critical to resolving unexpected issues that may arise during the night shift, from technical glitches to guest complaints.
Overall, a successful Night Auditor must be reliable, adaptable, and able to work independently while upholding the hotel's standards and ensuring a seamless guest experience despite non-traditional working hours.
The night auditor compiles the data. Every transaction of the day, room revenue, room service, and restaurant(s) are all compiled into a database.
In some cases, the restaurant has its point of sale (POS) software, and apart from charging the food to the room, the rest of it must be manually added to the property management software (PMS). Once it's all compiled into the PMS, they can have spreadsheets filled out to detail the day's transactions, occupancy rates, and any other information they need. Spreadsheet and email sent to all department heads at end of shift.
In my experience, the 'audit package' (all the paperwork compiled during the shift) is then sent to the accountant, who will spend several hours going through the auditor's data as a secondary check for errors.
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General Manager at Chebeague Island Inn
3moThey are the one person holding down the fort, fielding phone calls, often from over tired, frustrated or inebriated guests or checking in lost and weary travelers while keeping a smile on their face as they weed through the days transactions to balance the books which is never seamless, yet by 6 a.m. books are balanced and everyone is finally sleeping soundly in their beds. For those of us arriving at 6 a.m. to begin our day, everything appears as those the night auditor, likely had a mundane shift, fighting to stay awake but nothing could be further from the truth. The Night Auditor, is in many ways, the hero employee of the hotel.