Join our cooperative family! We are hiring a Service Desk System Specialist II in our IT department: https://bit.ly/3L41PJ2
Old Dominion Electric Cooperative (ODEC)’s Post
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#hiring Service Desk Analyst, San Antonio, United States, fulltime #jobs #jobseekers #careers #SanAntoniojobs #Texasjobs #ITCommunications Apply: https://lnkd.in/dT8kxxTc Service Desk AnalystHybrid - SATX US Citizenship RequiredSupports one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete Job ResponsibilitiesPerforms a variety of advanced user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues. Collects screenshots and other data for use in troubleshooting, then act as a liaison between the client and program developers. Performs initial problem analysis and triages problem to technical staff when appropriate. Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact. Responsible for knowing when to escalate an incident, resolves advanced questions to problems associated with account administration, system navigation/functionality, access and FAQs. Compiles and regularly maintains a log of Frequently Asked Questions
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Meet The Team Richard Jenkins although best known as Rich, is a Project Engineer and 3rd Line Helpdesk Analyst. We wanted everyone to get to know Rich a little better so asked him the following questions. How Long have you worked at Pond? - Over 20 Years in a variety of roles What's your background? - I worked in finance before Pond and was qualified as a financial adviser. Re IT I'm self-taught but looking to sit exams early this year. What are the first three things you do when you get to the office in the morning? - I make a coffee followed by 2 more. What do you enjoy most about your job? - Improving clients security and making the user experience more seamless. What's your biggest achievement? - Delivering recent security projects for a number of clients after a lot of personal development in Azure. What can we catch you doing at the weekend? - Enjoying London or a trip away with my wife/family. What's your favourite motto? - Autopilot reset. Which three things could you not live without? - Friends, family and Coffee. Who is your idol? - My father, he was a genius and fountain of wisdom. And finally.... You're on a desert island and only allowed one piece of tech. What is it? - a Satellite phone https://lnkd.in/ebnRGVr3
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Hey, fellow 1st line service desk analysts! 👋 You know how we face different challenges every day while helping our customers with their issues and requests. Sometimes, we can fix them ourselves, but other times, we need to pass them on to the 2nd line support team. 🙌 But before we do that, do we always remember to add enough information about what we have done so far? Do we document the troubleshooting steps, investigation results and procedures checked that we have followed? 🤔 If not, then we should start doing it right away. Why? Because it makes a huge difference for everyone involved. Here are some benefits of adding information before escalating an issue: * It helps the 2nd line support team to get a clear picture of the issue and avoid doing the same things that we have already done. This saves time and resources for both teams and improves the quality of the service. 🚀 * It shows the customer that we have tried our best to solve their problem and that we care about their satisfaction. This builds trust and rapport with the customer and enhances the reputation of our service desk. 😊 * It helps us to learn from our own experience and improve our skills and knowledge. By documenting the troubleshooting steps, investigation results and procedures checked, we can review them later and see what worked and what didn’t. We can also share them with our colleagues and learn from each other. 📚 So, next time you escalate an issue to the 2nd line support team, make sure to add as much information as possible about what you have done so far. Trust me, you will see the benefits for yourself and your customers. Thank you for reading and have a wonderful day! 😃
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Kickstart your career in IT !
We have an opening for an experienced Level 1 IT Support Technician to join our close-knit team. 👨💻 👩💻 If your customer service skills are better than most, have strong attention to detail, you are passionate about technology, and looking to kick start your career in IT, we are excited to speak with you! https://lnkd.in/g5jcMzdp
Level 1 Service Desk Engineer Job in Melbourne VIC
seek.com.au
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IT Recruiter at Digital Trans4mation | MBA (Human Resources/IT) 2020 | Ex-Hiyamee Private Ltd.| Ex-AxisBankLimited
Hello #connections We at Digital Transformation are #hiring for a new IT Service Desk Operator (m/f/d) - 1st Level Support role in Warsaw, Poland. Apply today or share this post in your network! #itservices #itsupport #itequipment #stockmanagement #assetinventory #lifecyclemangement #warsawjobs #documentation #qualityassurance #ticketclosure #itprojects #incidentmanagement #vocationaltraining #polish #english #window10 #firstlevelsupport #troubleshooting #confugurationandsupport
Digital Trans4ormation s.r.o. - IT Service Desk Operator (m/f/d) - 1st Level Support
trans4mation.recruitee.com
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#hiring Help Desk Tier 1, Denver, United States, fulltime #jobs #jobseekers #careers #Denverjobs #Coloradojobs #ITCommunications Apply: https://lnkd.in/dg_6Ccd5 Kforce has a client in Denver, CO that is seeking a Help Desk Tier 1. Summary: In this role, the Help Desk provides Tier 1 support for customers. They will effectively and efficiently resolve incoming Tier 1 support tickets through preferred channels and escalate for support when necessary. The Help Desk installs and supports specified software on supported devices following defined procedures, processes, and methods. In some cases, it determines that the ticket should be transferred to the Tier II/Tier III support group. Challenges could be related to upset customers. Being the first point of contact, and the -face- of OIT, the Help Desk is often the recipient of complaints. They will need to keep a positive attitude and work with the end user to assure them their issue will be resolved in a timely manner. Responsibilities: Abide by Service Level Commitments and OIT and agency policies Employs Incident Management procedures to enter tickets into the Incident Management system Executes prescribed processes to troubleshoot and software/account issues; Decides what components may be involved, and how to test these components to isolate the cause of the issue Uses documented processes and procedures to assist during service outages
https://www.jobsrmine.com/us/colorado/denver/help-desk-tier-1/449426728
jobsrmine.com
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#hiring Help Desk Tier 1, Denver, United States, fulltime #jobs #jobseekers #careers #Denverjobs #Coloradojobs #ITCommunications Apply: https://lnkd.in/dEXe4TQr Kforce has a client in Denver, CO that is seeking a Help Desk Tier 1. Summary: In this role, the Help Desk provides Tier 1 support for customers. They will effectively and efficiently resolve incoming Tier 1 support tickets through preferred channels and escalate for support when necessary. The Help Desk installs and supports specified software on supported devices following defined procedures, processes, and methods. In some cases, it determines that the ticket should be transferred to the Tier II/Tier III support group. Challenges could be related to upset customers. Being the first point of contact, and the -face- of OIT, the Help Desk is often the recipient of complaints. They will need to keep a positive attitude and work with the end user to assure them their issue will be resolved in a timely manner. Responsibilities: Abide by Service Level Commitments and OIT and agency policies Employs Incident Management procedures to enter tickets into the Incident Management system Executes prescribed processes to troubleshoot and software/account issues; Decides what components may be involved, and how to test these components to isolate the cause of the issue Uses documented processes and procedures to assist during service outages
https://www.jobsrmine.com/us/colorado/denver/help-desk-tier-1/450504961
jobsrmine.com
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#hiring Help Desk Tier 1, Denver, United States, fulltime #jobs #jobseekers #careers #Denverjobs #Coloradojobs #ITCommunications Apply: https://lnkd.in/dg_6Ccd5 Kforce has a client in Denver, CO that is seeking a Help Desk Tier 1. Summary: In this role, the Help Desk provides Tier 1 support for customers. They will effectively and efficiently resolve incoming Tier 1 support tickets through preferred channels and escalate for support when necessary. The Help Desk installs and supports specified software on supported devices following defined procedures, processes, and methods. In some cases, it determines that the ticket should be transferred to the Tier II/Tier III support group. Challenges could be related to upset customers. Being the first point of contact, and the -face- of OIT, the Help Desk is often the recipient of complaints. They will need to keep a positive attitude and work with the end user to assure them their issue will be resolved in a timely manner. Responsibilities: Abide by Service Level Commitments and OIT and agency policies Employs Incident Management procedures to enter tickets into the Incident Management system Executes prescribed processes to troubleshoot and software/account issues; Decides what components may be involved, and how to test these components to isolate the cause of the issue Uses documented processes and procedures to assist during service outages
https://www.jobsrmine.com/us/colorado/denver/help-desk-tier-1/449426728
jobsrmine.com
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Blending Warrior and Love Mindsets to Uncover Purpose, Direction, and Motivation for Your Happiest Life.
Opportunity with JSO
**EMPLOYMENT OPPORTUNITY** Help Desk Technician This position is responsible for end-user problem resolutions, troubleshooting of technology equipment, and the maintenance and repair of computers and peripherals within the Jacksonville Sheriff's Office. #itjobs #helpdesk #fulltimejobs #jacksonvillefl #joinourteam #joinjso #applytoday #veteranemployment https://lnkd.in/gYmAsywp
HELP DESK TECHNICIAN in Jacksonville, Florida | Careers at To Be Determined: Jacksonville, Florida
careers-jaxsheriff.icims.com
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