OCC’s Post

Tune in this week for an exciting episode of #KnowYourSDC! Nelson Ravuku, the General Manager at Lenasia Service Delivery Centre (SDC), unveils the vital services that keep the community running smoothly. Discover how the team tackles unexpected outages, optimizes revenue collection, and prioritizes outstanding customer service. Don't miss out on these crucial insights! #KnowYourSDC #CityPowerAwareness #JoburgUpdates

Tired of setting up your infrastructure every time you use it? Then meet us at BlackHat Asia for Advanced Threat Emulation: Infrastructure" and dive into the methodology and planning behind automating your infrastructure. #bhasia https://lnkd.in/gFQHx9wb

This link on increasing intra-region resiliency means taking steps to make sure that services and systems within a specific region are more reliable and available. https://lnkd.in/easz8QcQ

This link on increasing intra-region resiliency means taking steps to make sure that services and systems within a specific region are more reliable and available. https://lnkd.in/easz8QcQ

Identity Day (ID Day) is just around in the corner, and in the year since its last edition, a lot has changed. Debora Comparin, our Standardisation Expert, believes the recognition of OSIA as an international standard by the International Telecommunication Union (ITU) is the biggest of them all, in-fact she deems it a ‘game-changer’. What is OSIA you ask? 🤔 OSIA is an open standard set of interfaces (APIs) that enables seamless connectivity between all components of the #identity management ecosystem – independent of technology, solution architecture or vendor. Find out more about #IDDay and OSIA in our blog 👇 http://thls.co/MgKu50Tcxxn | ID4Africa

Comtech recently completed phase one of a Next Generation 9-1-1 (NG9-1-1) call management system for one of the largest Public Safety Answering Point (PSAP) in North America. The Toronto Police Service, which handles over 2 million emergency 9-1-1 calls annually, recently partnered with Comtech to provide a Next Generation solution that will improve response times and enhance public safety for its citizens. With phase one now complete, Comtech and the Toronto Police Service will continue working towards completing the full transition later this year. With other recent deployments in Ontario as well as the first-province wide deployment in Saskatchewan, and through close partnerships with major ESInet suppliers including SaskTel, Bell, and Telus, Comtech is helping lead the way for Canada to deploy of one of the first nationwide NG9-1-1 infrastructures. Comtech is also continuing to expand its NG9-1-1 solutions globally, offering emergency response providers the latest technologies for improved safety for decades to come. #NG911 #EmergencyServices #Comtech #PublicSafety #Innovation #CallHandling #EnablingTheFuture

#Remotesupport complexity and its relevance on the #customerexperience keep rising, and we're launching a new survey to capture how Service Leaders are thinking and acting on this. #remotesupport #IoT #GenAI #ML #callcenter #chat #selfsupport #NPS 

Join me and Justin van der Lande on October 16th for a webinar on FTTx assurance. We will be discussing the latest trends, the operational challenges faced by CSPs worldwide in supporting FTTx networks and best practices in the industry. #FTTx #networkassurance #serviceassurance #fixedbroadband

Start your journey to high performance with Dugson. #dugson #ict #ictconsulting #sofwaretesting #automationtesting #artificialinteligence #waytohighperformance #qualityassurance #devsecops5

Why is a Network Maintenance Checklist so crucial? At Portside Technology, we define network maintenance as a proactive approach to addressing potential issues before they disrupt business operations. Having a network maintenance checklist is like having a roadmap for ensuring the uninterrupted flow of operations. It serves as a structured guide for IT teams to follow, outlining essential tasks and best practices. We can help! - https://buff.ly/3y2e8T5 #ITsolutions #TechSolutions #portside #managedITservices #ITservices #workplaceinfrastructure #smallbusinesssuccess