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If you’re wondering how to capture real-time patient feedback and quickly resolve issues 24/7.   Then Excellence 24/7 has the solution.   We have developed a comprehensive 24/7 patient outreach program that enables healthcare organizations to receive real-time patient feedback and quickly respond to any issues or concerns.   Our comprehensive patient outreach program enables healthcare organizations to:   → Proactively solicit staff input to improve engagement. → Get real-time alerts to staff when new feedback comes in. → Customize their program to fit each client's specific needs. → Drive accountability through responsive 24/7 issue resolution. → Standardize documentation of issues, actions taken, and resolution. → Amplify all voices with facility-wide QR codes for visitors and employees. → Access user-friendly reports to effortlessly track and analyze patient responses. → Receive instant patient feedback with customized QR codes for mobile submission.   Additionally, Excellence 24/7 also equips healthcare organizations with the tools needed to connect better with patients and staff for:   ↳ Stronger engagement ↳ Continuous improvement ↳ Ethical, people-focused care    Our process is fully customizable to each client's specific needs and priorities.   Responsive patient feedback, engaged employees, and accountable follow-up are crucial for positive healthcare organizations.   This program enables clients to connect better with patients and staff for stronger engagement, ethical care, and continuous improvement.   Customer satisfaction has been and will always be our number one priority.   P.S. Want to learn more? DM me to see how our real-time patient feedback can benefit your organization.

"Improving customer satisfaction has a positive impact on profitability." - Bob Hajek With Bob's vast experience in the healthcare and life sciences industries, he understands that satisfied customers are typically loyal repeat buyers and are advocates for one's brand, generating positive referrals that can lead to increased revenue and reduced costs of customer acquisition. He also knows satisfied customers are often willing to pay a premium for products or services they value highly, contributing to higher profit margins.     So, how does one ensure customer satisfaction? You can start by creating a tailored customer-centric approach. To do this, Bob suggests:   -Mapping the customer journey   -Utilizing customer data to offer personalized recommendations, content, and solutions that align with individual needs   -Deploying transparency and trust   -Building relationships that foster innovation by anticipating needs and staying ahead of expectations   -Employing continuous improvement initiatives, success measurement, and tracking progress   Interested in learning more? Visit https://lnkd.in/eXcWDeby to learn more about Bob and his expertise.   #customercentricity #customerfocused #businessstrategy #customerrelationship #profitablegrowth

A behind the scenes look to https://lnkd.in/guMdwMkX The first time I was introduced to ProcedureFlow was with the intent of just playing around with the tool to see if it was potentially something I could use when I was a trainer back in 2021. I didn't have much time to invest looking at the tool as we had National Botox Day on the horizon and rapidly approaching. We were just weeks away! I felt confident about the approaching day as KPI's were in place and training was ready to go with hopefully only a few minor changes to make before the big day. I'll never forget the call when my manager informed me that we would be using outsourced agents for the day of Botox day and I needed to have training ready to go, except there were several limitations I was presented regarding available information, lack of systems use, and time for training with the vendor. I would like to say I didn't panic a bit inside, but I've also never shied away from a challenge either. Late that night I couldn't sleep and started playing around with Procedure Flow to take my mind off things when it struck me that I could map out almost everything for the vendor and solve most of the problem of limitations I was presented with. It was a risk with a tool that no one was familiar with and so close to the big day. As I walked into a meeting next day with my manager and a few others, I took a deep breath and thought, "go big or go home.” I just needed 1 person to believe that my idea would work. That person was my manager at the time Marlem C. The big day arrived, and it was go time! As the day progressed, we met each challenge with speed and accuracy with the tool. Survey results at the end of the day mirrored what I believed would work. I was ecstatic! The data we measured against the KPI’s turned out to better than I had expected or hoped for. I went back to re-check to make sure I was seeing the numbers correctly. That got me thinking. What else could I fix with this tool? The sky was the limit now as I approached many facets of training, transferring calls and much more. 

Calling all health companies! Want to boost your customer service game? Learn the secrets to achieving service excellence and retaining happy clients for long-lasting success. #CustomerService #ServiceExcellence #HealthcarePros Real Tips for Enhancing Customer Service in Health Companies: - Personalized Communication: Tailor interactions to each patient's preferences and needs, using their preferred communication channels. - Prompt Response Times: Aim to respond to inquiries and concerns within a reasonable timeframe to show that patients' concerns are valued. - Empower Frontline Staff: Train and empower frontline staff to make decisions that prioritize customer satisfaction without unnecessary escalations. - Proactive Follow-ups: Conduct post-service follow-ups to check on patients' well-being and ensure satisfaction with their healthcare experience. - Transparency and Empathy: Be transparent about wait times, procedures, and costs, showing empathy towards patients' emotions and concerns. - Continual Training: Regularly update staff with customer service training, addressing challenges unique to the healthcare industry. - Patient Feedback Surveys: Implement patient feedback surveys to gather valuable insights and identify areas for improvement.

Step into the future of pharmacy management with My Pharmacy Software! Say goodbye to inefficiencies and hello to streamlined operations, as our powerful platform revolutionizes the way pharmacies operate. From optimizing workflows to maximizing customer satisfaction, we've got you covered. Experience the transformation firsthand with My Pharmacy Software today! 💊Buy now or DM us for more information.#mypharmacysoftware #pharmacysoftware #pharmacysoftwaresystems #pharmacymanagement #inventorymanagement #inventoryrecords #medicinerecords #medicinemanagement #softwareforpharmacy #workflowmanagementsoftware

Elevating Excellence: The Symbiotic Relationship between Service and Quality in Medical Devices! Hello LinkedIn community and happy Sunday! Let's explore the dynamic partnership between service and quality in the realm of medical devices—an alliance that not only meets industry standards but propels organizations towards unparalleled excellence. The power of a strong Service and Quality partnership! Customer-Centric Excellence: The fusion of service and quality places the customer at the core. Exceptional service ensures a seamless experience, while stringent quality standards guarantee the reliability and safety of medical devices. It's a win-win for both providers and end-users. Proactive Issue Resolution: Service teams act as the frontline, promptly addressing customer concerns and feedback. When integrated with a robust quality management system, this synergy enables a proactive approach to issue resolution, preventing recurring problems and fostering continuous improvement. Building Trust Through Transparency: Transparent communication is key. The service-quality partnership ensures that Field Service Engineers are kept informed about product quality, regulatory compliance, and any potential updates. This transparency builds trust, a cornerstone in long-term customer relationships. Regulatory Compliance Assurance: Quality management is integral to regulatory compliance. The service team, well-versed in customer interactions, plays a vital role in adhering to post-market surveillance and reporting requirements, contributing to overall compliance assurance. Continuous Improvement Culture: Both service and quality thrive on the principle of continuous improvement. By fostering a culture where feedback loops are closed, issues are addressed promptly, and lessons learned are integrated into product development, organizations set the stage for innovation and excellence. Practical Steps Towards Integration: Encourage collaboration between service and quality teams. Cross-functional knowledge sharing enhances problem-solving and ensures a holistic approach to customer satisfaction and product quality. Leverage data from customer interactions to drive quality improvements. Analyzing service/complaint data provides valuable insights into areas for enhancement, contributing to a proactive quality management strategy. Equip service teams with a deep understanding of quality processes and regulatory requirements. This ensures that they are well-prepared to address customer inquiries and contribute to a culture of quality excellence Shaping the Future Together: Service Quality! In the ever-evolving landscape of medical devices, the synergy between service and quality is a strategic advantage. Let's continue to bridge the gap, creating a future where exceptional service and unwavering quality define industry standards. #MedicalDevices #ServiceExcellence #QualityManagement #CustomerSatisfaction #Innovation #Healthcare #IndustryPartnerships

🤔 How do we decide what products to sell? At Tiger Medical, this question fuels our commitment to excellence in providing essential medical supplies. 💡💼 We're dedicated to curating a selection of products that not only meet but exceed the needs of healthcare professionals and institutions. Here's how we do it: 🔍 Rigorous Selection Process: We conduct extensive research and analysis to identify the most innovative and reliable products in the medical industry. Every item undergoes thorough evaluation to ensure it meets our stringent quality standards. 👩⚕️ Healthcare Professional Input: We actively seek feedback from healthcare professionals to understand their challenges and preferences. Their insights guide our decision-making process, ensuring that we offer solutions that address real-world needs. 💼 Strategic Partnerships: We collaborate with trusted manufacturers and suppliers who share our commitment to quality and reliability. By forging strong partnerships, we're able to offer a diverse range of products that inspire confidence and trust. 📈 Market Trends and Demand: We closely monitor market trends and demand patterns to stay ahead of the curve. Our dynamic approach allows us to adapt quickly to changing industry landscapes and emerging healthcare needs. 💬 Customer Feedback Loop: Customer satisfaction is at the heart of everything we do. We actively engage with our customers to gather feedback and suggestions, enabling us to continuously improve our product offerings and service delivery. At Tiger Medical, our goal is simple: to empower healthcare professionals with the tools they need to deliver exceptional care. Join us on this journey as we redefine excellence in medical supplies! Discover more about our curated selection of products at Tigermedical.com

Elevating customer service - My motto for success🌟 Through years of experience in healthcare, both in the private and public sector there is nothing I rank as more important than customer service. Over the years, I've been disheartened to witness first-hand how so many hospitals, clinics and even individuals miss the mark on this crucial aspect of healthcare. I have even experienced it first-hand as a patient when seeking help for myself and my family. In healthcare, customer service isn't just a checkbox; it's the foundation upon which trust, healing, and patient satisfaction stand. Each interaction, from the initial inquiry to ongoing care, shapes the patient's journey and perception profoundly. Long wait times, impersonal interactions, delayed communication - These can all inadvertently overshadow exceptional medical care, impacting patient experiences and even their confidence in your care as a clinician. When I founded my clinic just under 2 years ago, my aim was to highlight the transformative power of exemplary customer service in the healthcare industry. This required an holistic organisational approach, which I infuse in every aspect of our corporate culture, even down to our initial selection process. Receiving reviews like this always remind me of the importance of what we do. We are nothing without our patients and I am eternally grateful to them for trusting us with their health. What have your experiences been of customer service in healthcare? Any positive or negative learning experiences to share?👇💭 #HealthcareJourney #CustomerService #PatientExperience #HealthcareTransformation