What is #WISMO? 🤔 If you run an online store, you've probably had to deal with WISMO's "where is my order" problem. These days, customers want to know what is happening with their orders NOW 🏃 So if they don't have that information, then... they call you or the order service. Or they write messages with the exact question: "Where is my order?!” ⚠️ A Sendcloud study found that during peak season, WISMO-related calls can account for more than 35% of all customer service inquiries! Not only does this frustrate customers, it also frustrates your staff! How to tackle WISMO? 🎯 To reduce the impact of this phenomenon, you can implement systems that allow real-time #tracking of shipments. It is slowly becoming the standard. A study by Accenture found that most online shoppers (66%) want real-time #order tracking, and 75% are willing to pay extra for it! Most vendors offer tracking within their #ecosystems (a great example is InPost, which provides lots of details about the current status of a package). All you have to do is send the customer a tracking link and that’s it! ✅ But what about orders that require more steps than just packing and shipping? How do you get that information to the customer? 🔎 One way is to implement a system that tracks the status of each order and sends updates to customers at various stages. Various third-party automation tools, such as Zapier or Microsoft Power Automate can do this. These tools can trigger actions based on changes in your database. The customer can be automatically informed about any status change by #SMS or #email 📩 This will certainly lessen the suffering caused by the long wait for order fulfillment. 😉 You can also create a #dedicated order status page for your site, like a customer dashboard. Customers can log in and see real-time updates on their orders without having to contact customer service. This page should display things like: 👉 current status of the online order, 👉 detailed tracking information, 👉 estimated delivery time, 👉 any relevant updates. Such a panel is a good option, especially if you sell products that are personalized in some way and require more time to prepare. 🛠️ 🌟 At NubiSoft we have experience in preparing such functionalities. If your customers call or write and ask about the status of their order - contact Michał or Łukasz. We will find a solution to that. 💪💪
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Thanks for having me Leaders in Logistics: Thank you for many insightful conversations and discussions! 🌟 I had the privilege to join a fireside chat alongside Patrick Nicolas Lindby (Posten Bring AS), moderated by Tim Davies (DPD UK). We explored the world of e-commerce supply chain transformation, discussing warehouse automation, #fulfillment strategies, and the role of robotics. 💡 One key #takeaway resonated with me: the importance of a connected value chain. We discussed the disconnect between #ecommerce stakeholders, from consumers to merchants to the last mile. Currently, the collaboration is broken, with manual communication between consumers and shops, and shops and warehouses. All stakeholders suffer from this! ⚡️ Decoupled software solutions only exacerbate the issue, failing to integrate order statuses, tracking, returns and other crucial functions. Valuable consumer insights remain trapped within merchant systems, hindering the potential for a truly interconnected #experience. ⚙️ What's needed is a #software platform that seamlessly integrates all systems, bridging the gap between consumers, merchants, and warehouses. This deep integration is essential for a fully functional and efficient e-commerce ecosystem. For example, this would enable the direct communication of consumers with the warehouse on incorrect addresses - no need to involve a shop’s customer service and lots of email ping pong in between. 🤝 It's time to shift towards a more integrated approach, both in the systems that support e-commerce and in our mindset towards collaboration. By embracing a holistic platform, we can streamline operations, enhance the customer experience, and drive greater success in the ever-evolving landscape of e-commerce #logistics. Let's make connectivity our priority as we pave the way for a more efficient and seamless future. 🚀 What’s your take on the current state of our #supplychains? ----- #fulfillment #lastmile #dtc
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🛍️💡 Retailers, are you looking to boost efficiency and trim costs? Look no further than our Click and Collect solution Seeplus! 🚀 In an era where convenience reigns supreme, Click and Collect is a game-changer. 🌟 Customers want to shop on their terms, and this innovative solution lets them do just that. They browse online, choose products, and then pick them up at a time that suits them. But it's not just a win for customers. Retailers benefit too. 📈 Here's how: Streamlined Operations: Say goodbye to the chaos of in-store shopping.. Seeplus helps retailers manage inventory more efficiently, reducing overstock and out-of-stock situations. Cost Savings: Lower shipping costs, reduced returns, and improved inventory management lead to significant cost savings. Enhanced Customer Experience: Happy customers come back. Offering Click and Collect not only attracts new customers but also keeps them coming back for more. Data Insights: With Click and Collect, you gain valuable data on customer preferences and behavior, helping you tailor your offerings and marketing strategies. In an ever-evolving retail landscape, staying ahead means embracing innovation like Seeplus. 🛒📦 It's not just about increasing efficiency and reducing costs; it's about future-proofing your business and delivering what today's customers crave—convenience. Are you ready to transform your retail game? 🚀 www.inovretail.com #RetailTech #ClickandCollect #Efficiency #CostSavings #CustomerExperience #RetailInnovation #Seeplus #Retailers #Convenience #DigitalTransformation
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Imagine managing returns for 365 days, where 10-30% of gifts are returned. It's a challenge for retailers, with e-commerce return rates reaching 30%. But with smart returns tech, we turn this burden into an opportunity. It automates tasks, incentivizes in-store returns, and creates a win-win for customers and businesses. I believe in its power to streamline processes, reduce costs, and build customer loyalty through a fast, frictionless experience. As we step into the future, AI-driven returns will anticipate challenges and enhance customer experiences. Exciting times ahead! 🔄🛍️ #RetailTech #Returns #CustomerExperience https://lnkd.in/eZzFWj4B
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Now this is just cool. And it makes me super proud. Check this out. Linnworks and Lightspeed Commerce made the Top Ten Takeaways from #NRF according to Retail Information Systems (RIS). And I agree ... this partnership brings the store into play when we look at Connected CommerceOps across the customer journey for #retail ... giving companies growth, automation and control over their operations. Ready. Steady. Grow. https://lnkd.in/e6d5G-HV
Best of NRF 2024: Top 10 Takeaways
risnews.com
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🚀 New Expert Insights on E-Commerce and #ComposableCommerce with VCE SOLUTIONS. In our latest expert interview, we spoke with Sebastian Enders-Comberg, CTO of VCE Solutions, about current trends in today's e-commerce logistics and the future of composable commerce. 🔍 Sebastian shares his perspectives on balancing the customer demand for sustainability with logistical efficiency, and the impact of new carriers entering the #retail market with a PostBox-first delivery approach. 👉 Read the full interview here: https://lnkd.in/eMUwTHjF 𝐉𝐨𝐢𝐧 𝐔𝐬 𝐟𝐨𝐫 𝐌𝐨𝐫𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬! Don't miss our upcoming 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐒𝐲𝐧𝐞𝐫𝐠𝐲 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐕𝐂𝐄 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐨𝐧 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫 29, where Marvin Wepner, VP Software Engineering at VCE, and Marcel Siebein dive deeper into technical innovations and solutions driving #eCommerce logistics today. Find out more here (German only): https://lnkd.in/e9DCHJTR #RetailLogistic #Retail #RetailInnovation #DigitalOperationsPlatform
Expert Interview With VCE Solutions
actindo.com
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Many e-commerce businesses are facing challenges these days. Because they have to focus on endless things like managing inventory, orders, optimising logistics, MIS, marketing, branding etc etc. If you want to build and run a smooth business, then traditional business management methods should not be your ideal choice. This is where tech-enabled business management platforms can be beneficial for you. Here’s why: → These platforms combine various parts of your business, such as inventory management, order processing, shipping, and analytics, into a single system. → They improve customer experience by providing seamless order fulfilment, real-time tracking, and tailored recommendations. → When your e-commerce business expands, maintaining operations manually becomes more difficult. Tech-enabled platforms are built to scale with your business, allowing you to easily handle demand spikes. →These platforms generate valuable data on customer behaviour, sales trends, and operational efficiencies. Using a tech enabled platform will be a game changer for you. It will help you stay ahead of the competition. We at ZOPOXO are providing these solutions by streamlining processes, minimising errors, and enhancing customer satisfaction. Our goal is to greatly improve the shipping experience for e-commerce brands, allowing their customers to have a seamless experience. If you're an Ecom brand looking to provide the BEST overall experience to your customers, then reach out to Zopoxo! #ecommercesolutions #customerexperience #zopoxo
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Sponsored | In the face of a projected 42 per cent surge in retail technology spending, many retailers are scrambling to tap into its potential. However, simply chasing “silver bullet” solutions can be risky and inefficient. Instead, wise retailers prioritise strategic investments with carefully chosen partners, according to Rokt, a specialist in leading AI-powered e-commerce technology. Rokt goes beyond just software, offering a white-glove service, and letting retailers focus on growing their business. Discover more on Inside Retail.
Transforming retail: Tailoring relevance in the age of AI and personalisation
https://insideretail.com.au
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Many e-commerce businesses are facing challenges these days. Because they have to focus on endless things like managing inventory, orders, optimising logistics, MIS, marketing, branding etc etc. If you want to build and run a smooth business, then traditional business management methods should not be your ideal choice. This is where tech-enabled business management platforms can be beneficial for you. Here’s why: → These platforms combine various parts of your business, such as inventory management, order processing, shipping, and analytics, into a single system. → They improve customer experience by providing seamless order fulfilment, real-time tracking, and tailored recommendations. → When your e-commerce business expands, maintaining operations manually becomes more difficult. Tech-enabled platforms are built to scale with your business, allowing you to easily handle demand spikes. →These platforms generate valuable data on customer behaviour, sales trends, and operational efficiencies. Using a tech enabled platform will be a game changer for you. It will help you stay ahead of the competition. We at ZOPOXO are providing these solutions by streamlining processes, minimising errors, and enhancing customer satisfaction. Our goal is to greatly improve the shipping experience for e-commerce brands, allowing their customers to have a seamless experience. If you're an Ecom brand looking to provide the BEST overall experience to your customers, then reach out to Zopoxo! #ecommerce #zopoxo #shipping #warehousing
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By adopting a thoughtful and strategic approach to return policies, tech retailers like SKF Tech can navigate the complexities of e-commerce, satisfy customers, and contribute to a more sustainable future. Learn how SKF tech approaches this strategically. Click the link:
Getting Return Policies Right: A Smart Approach for Tech Retailers - SKF TECH
https://skf-tech.com
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