Newbook’s Post

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2,807 followers

1mo

🌟 Hear from Emily Willoughby of Esk Caravan Park on the CIAA Trade Floor! 🌟 Emily discusses how Newbook drives growth and enhances guest experiences at Esk Caravan Park. 🎥 Watch the video below to learn how these tools are transforming their business. #bookingsoftware #holidayparks #campmanagementsoftware

Transcript

And Lee, can you tell us how newborn helps you drive growth in your park? And look, you guys have been absolutely fantastic instrumental in being able to engage with our guests. And that's the the, the main thing for us being so customer centric. We just find new book really aligns with the way that we run our business. And the use of automation has just been absolutely brilliant. Emails, SMS and being able to offer upgrades and late checkouts there's also been really beneficial. Amazing. And how about guest experience? How does new book help you create a really memorable guest experience? And look for me, being able to again automate that's one one really big take away from the conference this year as as to how fantastic that functionality is automating emails after guests arrived. So about an hour, give them time to settle in, send them that personal touch, engage with them and that really heads off any negative reviews at the past we find and we can you know. Obviously engaged with them while they're there on site with you and, and really gives you the tools to work out where you need to improve. Perfect. Yeah, SMS is super important but guess these days. Yeah. And lastly, partnership and customer success. And our support is something we're super passionate about it. New book. Yeah. Can you tell us your experience with our support team? Support has absolutely brilliant. And you know why I can send an e-mail within 5 minutes I've got a response or someone's on the phone. We appreciate you are willing and ready to give me give me a hand 9 times out of 10, it did something very simple, but for the more complex, you know the things that we need to learn about or drill down into. So patient and just a fantastic resource for us as a business. Amazing. Thank you so much. Thank you.

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