Back in 2022, we were named Best Customer Service Team in the Engage Customer awards. Hear from our People and Service Director, Neil Gregory on the habits we’ve put in place, and keep at the forefront of our minds, to make sure that our team members and our customers stay happy, and to ensure we never lose sight of the human element that’s vital to increasing customer loyalty and advocacy for Naked Wines.
At the recent Future of Customer Contact Conference Neil Gregory, Head of Customer Happiness at Naked Wines broke down the habits of happiness Naked Wines have put in place, and kept at the forefront of their minds, to make sure that their team members and their customers stay happy, and to ensure they never lose sight of the human element that’s vital to increasing customer loyalty and advocacy for their brand. Watch here > https://bit.ly/3JeeJ6D
