Monique Drummond’s Post

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Enthusiastic forager - of both insights and mushrooms. Founder of Relish – serving up insights with flavour. We get customers.

Wilkos demise is indeed sad news, Isabel Lydall - especially for its 12,000 employees. The last thing the High Street needs is a further 400 empty stores. I guess it’s more ‘where / how did others ‘go right’(or just do it better)? In Hammersmith’s Livat Centre, IKEA POUNDLAND LIMITED LIMITED. TK Maxx, Primark all offer similar ranges in certain categories. By being a generalist and spreading ranges quite thin across multiple categories it’s become too much of a struggle. Amazon (via Prime) will be another issue for them as next day delivery to our homes becomes an expectation. There’s little room for a ‘jack of all trades, master of none’ store on the High Street nowadays. The overall decline in High Street footfall can’t help, and I’d wager most visits are to their stores are highly purposed. If you can get it cheaper, have more choice, have it delivered … why go there? Who would browse in a Wilko store? My thought is that they should have shifted to focus on fewer categories, such as Pets and Plants. Cut out small ranges such as paints, household cleaning etc. Go deeper in terms of range in far far fewer categories. Consider service options here too which would make them stand out. Easy to say after the event I know. #retail #shopperinsights

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On a mission to get FMCG marketers to fall back in love with market research | launching a strategic insight collective, powered by a community of the best independent researchers and ex-client-side talent.

Intrigued and a bit sad to hear that Wilko is probably going into administration. Instinctively the cost of living crisis should have been a huge opportunity for them. Where did they go wrong? #wilko #ukretail #fmcg

Isabel Lydall

On a mission to get FMCG marketers to fall back in love with market research | launching a strategic insight collective, powered by a community of the best independent researchers and ex-client-side talent.

1y

What a thoughtful response Monique! Yes you're right - there are some categories Wilko are *very* good at (been a bit of a slide recently but still...) and then quite a bit of 'filler'... If I was them I'd keep pets and small garden stuff as you say - and also they were great at kids craft stuff, kitchen basics, things like bins and buckets, Christmas lights / budget decs, and basic, non fancy, useful homewares..(a bit like IKEA marketplace for people who don't want to go to IKEA, plus bins and buckets etc..)... All carry-to-car-able - I never understood why they were trying to sell massive things like garden furniture on the high st 😂 And I think having a predictable consistent basic range could be a good differentiator from the B&Ms etc.. which are more novelty driven and you never quite know if they'll have what you want...

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