Author of #1 Best Selling New Release on Operational Resilience. International Personal and Operational Resilience Leader and Coach. Board Member.
🎡My lifelong journey includes visits to 50 states, 27 countries and 15 islands experiencing many languages and cultures. 📋Throughout the past four decades I’ve led or helped to successfully manage over 3,300 incidents, events, and crises, many quite significant in scope and impact. 👇These techniques have proven to be quite effective in influencing teams to through very extreme challenges: 🗝Take every opportunity to build relationships, gaining trust and confidence during every interaction. Practice the right competencies when engaging your teams (situational awareness, agility, collaboration, energize your teams, deliver results). Deliberately seek other viewpoints, show you will implement them and share credit for success. 🗝Know your organization well enough so that you can reach out to real decision makers who have operational authority. This allows you to avoid delays which can stall response and recovery and minimize business interruption. 🗝Know your audience so that you partner with the right workstreams and can put the right team members in the position to succeed. 🗝Have a plan to manage your top operational risks and novel risks. This allows you to address most high probability and high impact risks. 🗝Be ready to improvise, since not everything is executed per your plan. You can be all in on decisions and recognize they may need to be modified as the crisis evolves. 🗝Communicate quickly, effectively, internally, externally, in alternate ways and often. 🗝Take the lead when needed, evaluate other’s suggestion and feedback, then continue to guide the team to success (Lead, Follow & Guide the Way). 🏆The most important result from your influencing strategy is an effective outcome! 📚More effective operational resilience guidance here: https://lnkd.in/gEcWsFw3 #inluenceothers #teamsuccess #buildrelationships #practiceresilience
Congratulations Mike . Great experiences
Each of your points is spot on. Thanks for sharing your knowledge.
Risk Advisor I Organizational Resilience I Mission Assurance
2moGreat stuff, Mark! My favorite on this list: “Know your organization well enough so that you can reach out to real decision makers who have operational authority. This allows you to avoid delays which can stall response and recovery and minimize business interruption.” Could not agree more. 👍👍