Marriott International’s Post

Celebrating 8 Years At Marriott Lane 🎉 This is what Stephen has to say: `This week marks my 8th year anniversary at Marriott Lane. I can’t believe where the time has gone. I had just come back from living in London and had done well in Real Estate there but here it was completely different. I didn’t know the area, values and I had no school mates or family friends to refer me. I only knew I had to succeed and was determined to make it work. I went for a few interviews with some of the larger brands, they just wasted my time and gave false promises. I got an interview with Marriott Lane through a recruiter, I remember walking around Crows Nest before the interview seeing all the other real estate offices thinking this area is going to be competitive. Although Wayne was late for my interview, we got on instantly and most important he took a chance on me, I am forever grateful for that. No office is perfect, but Marriott Lane is a like a family, we stick together and are there for each other when needed- which can’t be said for most real estate agencies. The best thing about my 8 years are the friends I have made, including colleagues, clients, and locals. I do smile when the same real estate brands call me today trying to recruit, a reminder there are no big rewards without first taking big risks. Thank you Wayne.` #aniversary #marriottlane #realestate #agent #dedication #trust #workplace #celebration #8years

Benjamin Sutton so many of the stories and top tips that have been shared within your “Hospitality 3 in 30 Campaign” offer such a good steer for anybody thinking about embarking on a career in hospitality. Sound advice from Kerry Burvill who talks about ‘the importance of being honest’ and tells us just how fun and diverse working in hospitality is ..... indeed!... # KerryBurvill #eXpressoPlus #BenSutton #recruitment #careersinhospitality #thecaterer #thegrandhotelbrighton #hospitality #hospitalitycareers #Hospitality3in30Campaign

This was the trip that changed my life. It was my first international work trip: the Marriott International Leadership Summit in Orlando, Florida. My first stay at a The Ritz-Carlton Hotel Company, L.L.C. I was introduced to luxury. Passion. Reward—both intrinsic and extrinsic. I found a renewed sense of motivation for a goal that—however far away—felt within reach. I wanted it for myself. Fast-forward six months. At marriage ceremonies the audience is often told “speak now or forever hold your peace.” That’s how I felt with my life. If I didn’t speak now, I may never be in this position again: without strings, no children, and the world at my fingertips. So, I decided to pursue my long-lost goal since I was little: to be a California girl. After accepting the position of Manager of Marketing for what’s soon to be the No. 1 hot springs resort in North America, I researched ways to work in the USA. Without using a lawyer, I positioned myself to meet all required qualifications—and succeeded. Without guarantee of my visa being approved, I quit my job at Marriott, sold most of my belongings, packed the rest and embarked on a one-way road trip to where I’ve always wanted to be. Three months later and I’ve just been promoted to the Director of Marketing at Murrieta Hot Springs Resort. I say it yet again: Have the courage to believe in yourself. #luxurytravel #hospitalitycareers #motivation

For many of us in the Hospitality industry- you must have heard about or watched "Faulty Towers” starring John Cleese, British Sitcom from the late 70’s. For anyone who has not seen a clip and you are in hospitality, please find a clip and check it out. It’s old but you will be surprised with the similarities you see in your organizations. The video below was shared on line- a Front Office employee in some hotel losing his $#!%. It’s crazy because you see more and more of these clips popping up on Social Media. I recently received one where the valet proudly using his 5 star ⭐️ pin going absolutely crazy. I truly hope these are isolated cases. What’s going wrong? ⭐️Limited options when recruiting. ⭐️Poor training ⭐️Rude Clients ⭐️Poor work environment ⭐️All of the above Have you experienced this as a leader or a guest? What can we do to change it? #customerservice101 #faultytowers #creategreatexperiences

5 golden keys. 1. Respect 2. Professional staff 3. Quality 4. Surprise points 5. Love Your guest needs respect more than you can imagine, you and the team must train for that and any contact between you and your guest must have respect roles. Respect is a comfort sense, no artificial. Always have smile, always listen fully, always attention to him. The staff has to be professional in hospitality rules and they must have true imagine about this job. Internal Courses and conferences are helpful. Quality is important and every service must have high quality. I think, it doesn’t matter how many stars you have, you want to be top level? Or not? Professional advisor, courses, books and hotel schools are helpful. Your guest needs surprise. If you want to have happy and satisfied guests you must some surprise menu for them. Like: some free additional service for guests. Love: hospitality without love is impossible. You must love your guests. If you are housekeeper, you must do with love. First you love your job. Hospitality is love. Don’t forget body language rules: like eye contact and more. #ConventionSales #events #Event #Develop #NewJob #Grateful #Marriott #carrera #hospitality #Leader #Wonderful #Marriottinternational #Keepgrowing #Growing Marriott International

There's a famous saying," I can CRITICISE people I Love, but if you so much so as show your displeasure to the ones I care about, I won't spare you". This is usually attributed to people in your life you care about like your Wife, friends, Family but for me it also extends to my home where I live 24/7 day after day, Marriott Hotels. Only I and only, I, IVIN OOMEN, The world's Greatest Ambassador elite, King of Marriott International and God of Marriott Bonvoy can CRITICISE/CALL OUT Marriott here on Linkedin. My aim in doing so is to rectify the mistakes and wrongs that pervade our hallowed institution. I have been living in hotels for the last 20 years , been going to them ever since I was born. I have the deepest affection and admiration for them and will make sure the sanctity and honor of these opulent hotels are kept, things I hold dear to my heart. I write the problems I face here so that it comes to the attention of Anthony Capuano and the rest of the C- suite such as Tina Edmundson, Erika Alexander, Leeny Oberg, Peggy Roe so on and so forth. My rebukes come from a place of Love. I have no agenda, vendetta or activist thoughts, it is solely out of veneration for what has come before, having studied the history of hotels deeply. It has come to my attention on my last post, that certain activism, vendetta/agenda views were posted on my post which I don't approve off and I removed summarily. I am not here to condone or encourage any of this. This is solely for ME and ME only. If anyone wishes to do the above mentioned, they are free to write on their own linkedin profiles, reposting mine or commenting on my posts will not be accepted. My Loyalty is UNDENIABLE, it is a curse to me in many ways. But my platform will be used to voice only my grievances and my alone. When I see great service, I would be the first to praise and write about it here as I have done for Anusha Marrikanti, Oanh Ton and Devina Thapliyal. Likewise, if I see wrongs happening or blatant violations of the bonvoy program, I have no hesitation or compunction in calling that out as well. Majority of Marriott employees have some issues or others which I call out often, but a lot of the staff from so many hotels Worldwide are like Family to me. They have taken such good care of me that I cannot forget their Kindness or generosity like The Ritz-Carlton Maldives, Fari Islands, Al Maha Desert Resort & Spa, JW Marriott Marquis Hotel Dubai, The Abu Dhabi EDITION, Vinpearl Landmark 81, Autograph Collection by Marriott, Sheraton Oman Hotel, The Ritz-Carlton, Bangalore, The Westin Goa, Le Meridien Jaipur Resort and Spa, so on and so forth. I have also had beautiful memories at Courtyard by Marriott, Fairfield Inn & Suites by Marriott and Four Points by Sheraton as well. Bottomline, this is my HOUSE and my People. Only I can Criticize them when I want to ON MY LINKEDIN PROFILE. It's a free world and by all means to criticize Marriott as much as you like, just not on my profile