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Looking forward to hosting the “Rage against the machine - How can AI tools improve user experience and how can they cripple them” panel. I will do my best to have an insightful discussion around the good, the bad, and the ugly when using AI. Thanks The Customer Conference, Olha Semeikin and the entire #TCC team! #customersuccess #AI #panel

This is one of the coolest things about parcelLab. We're not just creating solutions in isolation; we're building them hand-in-hand with those who rely on us day in and day out. It's a dynamic process of continuous improvement, driven by genuine collaboration. 💪🤝 We just wrapped up our latest Customer Advisory Board (CAB) meeting in the vibrant city of London. Picture this: Customers from different corners of the world gathering in one room to speak their minds, challenge our product, and set the course for our future developments. 💬✨ But here's the catch - there's no sugarcoating here. We invite them to bring on the brutal honesty, the raw feedback, and the real challenges they face. Why? Because we believe it's these candid insights that lead to innovation that truly matters. 🚀💡 Our customers aren't just customers; they're partners in our journey. They're the compass that guides our product roadmap, ensuring it aligns perfectly with their goals and challenges. We don't guess what they need; we let them tell us! 🌐🔑

Meet Arthur Anthony, a Managed Mobility Services (MMS) Customer Operations Analyst at Motus! Arthur has been with the team for 8 years. If his last meal were a slam dunk, it'd be a steak and salad combo—the MVP of dinners. 😋 Watch the video to learn about Arthur!

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After four and a bit years in Customer Success, I FINALLY got to attend my first in-person event yesterday at The Customer Conference! 😁 My key takeaways: -       Not all revenue is the same: understand how much it is costing the business to acquire it and work on improving the most cost-effective ones -       Speak the language(s)! Learn the terminology your board uses, anchor your metrics to their metrics, get CS to attend sales training. The more we understand the world outside of CS, the easier it is to translate issues and achievements to the outside world -       If you are a jack of all trades, you are a master of none. As your practice matures, so should your roles; segment to scale -       Your impact is always quantifiable: even if you don’t own a number, freeing up someone else’s time will translate into an improvement -       The CS community is one of the most giving I have ever been a part of! It was amazing to meet face-to-face with some folks I've been following on LI for a while, and to make new connections; I feel energised and ready to put all of that good knowledge to good use. 😉

Let the trivia fun begin! 🎉 Join our Customer Service Week Trivia Challenge and put your knowledge to the test! 💡 Question of the Day: Liquid Home is currently running a USD Bundle promotion. When will the USD Bundle Promotion run up to? Let us know the day and month 🤔 If you know the answer, comment below and engage with fellow participants! Share your insights and stand a chance to win fantastic prizes. 🎁✨ #CustomerServiceWeek #TriviaChallenge #LiquidHomeZimbabwe #wherespeedlives

🤖 Embracing the Future of Customer Support: Automated Call Centre Software! 📞 In an era where efficiency and exceptional customer experiences reign supreme, here are just some examples of the insights about the game-changing world of Automated Call Centre Software both Mark Grainger & Simon Brennan can discuss with you 🌐✨ Gone are the days of tedious hold times and manual call transfers. With features like Interactive Voice Response (IVR) and intelligent call routing, businesses are revolutionising how they engage with customers over the phone. 📱💼 But that's not all! This cutting-edge technology is taking customer service to new heights by seamlessly integrating with different communication channels. Whether it's social media, live chat, or email, Automated Call Centre Software ensures a unified and consistent experience across all touchpoints. 🌐📧✅ Imagine a seamless interaction where callers are swiftly directed to the right department or provided with instant solutions through automated prompts. 🔄 🔊 This technology not only boosts productivity but also elevates customer satisfaction to new heights. 🚀🌟 As we navigate a landscape driven by innovation, it's inspiring to witness how Automated Call Centre Software is shaping the future of customer service. Let's embrace this exciting trend and continue to enhance the way we connect with our valued customers. 💬🤝 #CustomerServiceTech #Automation #CX #utilities #banking