Light Reading’s Post

📥 Download the Report: How #GenerativeAI is Transforming #Telecom Customer Interactions 📡 Major operators like AT&T, Bell Canada, BT Group, Deutsche Telekom, e& UAE, LG Uplus, Orange, Jio, Singtel, SK Telecom, Telefonica, Verizon, and Vodafone are leveraging #AI and #GenAI to boost efficiency, deliver personalized experiences, and provide 24/7 support. These operators are setting new standards in customer service in partnership with ecosystem players such as NVIDIA, #GoogleCloud, Microsoft, OpenAI, #Meta, Amazon, Qualcomm, Haptik, and others. The report includes a #ComparativeAnalysis of these leading #telecom #operators, providing detailed insights into their unique #GenAI applications and strategies. Sample applications of how Generative AI is revolutionizing the telecom sector include: 💡 Enhanced Efficiency: #Automation streamlines processes, letting human agents focus on complex tasks. ❤️ Personalized Experiences: AI analyzes data to tailor recommendations, making customers feel valued. 🌐 24/7 Availability: Virtual assistants and #chatbots ensure round-the-clock support. 🎯 Improved Accuracy: AI reduces errors, providing reliable and consistent service. 💰#CostSavings: Automation optimizes resource allocation, saving costs for further innovation. The link to download the report is in the comment. #Telecommunications #CustomerInteractions #CustomerExperience #5G #ATT, #Bell, #BT #DT #DeutscheTekekom #Etisalat #Orange #Jio #RelianceJio #JioBrain #Singtel #SKT #Telefonica #Verizon #Vodafone

📥 Download the Report: How #GenerativeAI is Transforming #Telecom Customer Interactions 📡 Major operators like AT&T, Bell Canada, BT Group, Deutsche Telekom, e& UAE, LG Uplus, Orange, Jio, Singtel, SK Telecom, Telefonica, Verizon, and Vodafone are leveraging #AI and #GenAI to boost efficiency, deliver personalized experiences, and provide 24/7 support. These operators are setting new standards in customer service in partnership with ecosystem players such as NVIDIA, #GoogleCloud, Microsoft, #OpenAI, #Meta, Amazon, Qualcomm, Haptik, and others. The report includes a comparative analysis of these leading telecom operators, providing detailed insights into their unique #GenAI applications and strategies. Download the report to gain in-depth knowledge https://lnkd.in/dDwYcxbc Sample applications of how Generative AI is revolutionizing the telecom sector include: 💡 Enhanced Efficiency: #Automation streamlines processes, letting human agents focus on complex tasks. ❤️ Personalized Experiences: AI analyzes data to tailor recommendations, making customers feel valued. 🌐 24/7 Availability: Virtual assistants and #chatbots ensure round-the-clock support. 🎯 Improved Accuracy: AI reduces errors, providing reliable and consistent service. 💰 #CostSavings: Automation optimizes resource allocation, saving costs for further innovation. #Telecommunications #CustomerInteractions #CustomerExperience #5G #ATT, #Bell, #BT #DT #DeutscheTekekom #Etisalat #Orange #Jio #RelianceJio #JioBrain #Singtel #SKT #Telefonica #Verizon #Vodafone

📥 Download the Report: How #GenerativeAI is Transforming #Telecom Customer Interactions 📡 Major operators like AT&T, Bell Canada, BT Group, Deutsche Telekom, e& UAE, LG Uplus, Orange, Jio, Singtel, SK Telecom, Telefonica, Verizon, and Vodafone are leveraging #AI and #GenAI to boost efficiency, deliver personalized experiences, and provide 24/7 support. These operators are setting new standards in customer service in partnership with ecosystem players such as NVIDIA, #GoogleCloud, Microsoft, OpenAI, #Meta, Amazon, Qualcomm, Haptik, and others. The report includes a #ComparativeAnalysis of these leading #telecom #operators, providing detailed insights into their unique #GenAI applications and strategies. Sample applications of how Generative AI is revolutionizing the telecom sector include: 💡 Enhanced Efficiency: #Automation streamlines processes, letting human agents focus on complex tasks. ❤️ Personalized Experiences: AI analyzes data to tailor recommendations, making customers feel valued. 🌐 24/7 Availability: Virtual assistants and #chatbots ensure round-the-clock support. 🎯 Improved Accuracy: AI reduces errors, providing reliable and consistent service. 💰#CostSavings: Automation optimizes resource allocation, saving costs for further innovation. The link to download the report is in the comment. #Telecommunications #CustomerInteractions #CustomerExperience #5G #ATT, #Bell, #BT #DT #DeutscheTekekom #Etisalat #Orange #Jio #RelianceJio #JioBrain #Singtel #SKT #Telefonica #Verizon #Vodafone

📥 Download the Report: How #GenerativeAI is Transforming #Telecom Customer Interactions 📡 Major operators like AT&T, Bell, BT Group, Deutsche Telekom, e& UAE, LG Uplus, Orange, Jio, Singtel, SK Telecom, Telefonica, Verizon, and Vodafone are leveraging #AI and #GenAI to boost efficiency, deliver personalized experiences, and provide 24/7 support. The report includes a comparative analysis of these leading telecom operators, providing detailed insights into their unique #GenAI applications and strategies. Download the report to gain in-depth knowledge https://lnkd.in/d7h4Sumb Sample applications of how Generative AI is revolutionizing the telecom sector include: 💡 Enhanced Efficiency: #Automation streamlines processes, letting human agents focus on complex tasks. ❤️ Personalized Experiences: AI analyzes data to tailor recommendations, making customers feel valued. 🌐 24/7 Availability: Virtual assistants and #chatbots ensure round-the-clock support. 🎯 Improved Accuracy: AI reduces errors, providing reliable and consistent service. 💰 #CostSavings: Automation optimizes resource allocation, saving costs for further innovation. #Telecommunications #CustomerInteractions #CustomerExperience #5G #ATT, #Bell, #BT #DT #DeutscheTekekom #Etisalat #Orange #Jio #RelianceJio #Singtel #SKT #Telefonica #Verizon #Vodafone

#AI and #GenAI are not only transforming how telecoms networks operate, optimising cost, enhancing customer experience and enabling monetization, they are fundamentally reinventing the value telecoms networks provide to consumers, businesses and society. What a brilliant moment then to convene network and technology leaders from Deutsche Telekom, Swisscom, Liberty Global, Nokia, Odido Nederland and Vodafone at The Dock, home to our communications industry Gen AI Studio, to explore what AI means for boosting opex and capex efficiency, where it presents new growth opportunities and where it will re-define product and service categories altogether. Brian J Smyth Jennifer Sheahan Kevin Neary Hakan Ekmen Davide Bellini Kathleen O'Reilly

Exciting times are ahead in the telecom industry, and here's why ↴ According to a recent article from IT World Canada (ITWC), the telecom sector is poised for transformative changes in 2024. Key trends include the widespread adoption of 5G, advancements in AI technology, a stronger focus on sustainability, and evolving messaging trends. At Infovista, we're not just observers of this evolution; we're active participants and innovators. Here's how we're at the forefront: 🔹 We're integrating 5G technology to enhance network performance and reliability. 🔹 Our team is leveraging AI to provide smarter, more intuitive solutions. 🔹 Sustainability isn't just a buzzword for us; it's a core principle guiding our innovation. 🔹 We're redefining communication with advanced messaging solutions, ensuring that our clients stay ahead of the curve. 💡 Let's discuss how these trends will reshape the future of telecom. Share your thoughts and be a part of this exciting conversation. 🔗 Find the full article at https://bit.ly/3vzYKfo #Infovista #LeadingTech #5GFuture #InnovationInTelecom #TechTransformation #AI #Automation #5G

AI in Mobile Networks: Transformation or Continue to Be a "Dumb Pipe"? An interesting BBC article discusses how UK mobile operators are adopting AI for network availability and power optimisation. AI is also enhancing customer service by digitising support channels. Experts predict even more AI applications with the launch of 6G in 2028. However as per some independent industry observers, mobile operators might still be seen as the "dumb pipe" in the AI space, a role they've had since OTT players emerged with 3G around 2010-2015. The real AI advancements seem to come from OTT players, tech giants and handset manufacturers. It will be interesting to see if this dynamic changes with 6G. 🔗 Find more here: https://lnkd.in/g-acz_kY #AI #Telecom #6G #Innovation #OTT #MobileNetworks

Deploying AI to optimize utility services is one of the topics in our book #AIForEconomy, out later this year. BBC and Matthew Wall talk here about one great example, AI on telecom services. https://lnkd.in/ebr5Bm2x Electricity grids, gas, water, telecom services, even banking services can be thought to be utilities which audiences use on the fly. One would assume the bigger the target system, the bigger the financial yields from AI. However, from financial standpoint, all investments have transaction costs, and returns should always cover for them as well. That also applies when deploying AI on small systems, there should be measurable returns. What is the return on AI, and what policy and decision makers should do to ensure there is one - that's one of the topics me and co-author Lidia Esther Aviles are looking into for the book #AIForEconomy, out later this year. We will host book launch party within our Sustainability Leaders' Dinner Nov'24 in Brussels. Registration is open at https://lnkd.in/eK77fRpm. We already have 250 registrations. Sign up now, then you can leave for the Summer vacation. #AI #ML #artificialintelligence AELSTONE

#MWCBarcelona2024, #historyinthemaking The #mecca for the mobile world. The #WorldMobileCongress, is not just an exhibition of the Telco & IT Industry, where products are showcased. It is a place where the world gets to know, how the Human life will be defined in the next decade. The transitions from SMS in late nineties (#GSM Technology) to high speed data in 2024 (#5G technology) has been simply phenomenal. Met with the finest minds in Nokia Ericsson #Bharat Accenture Norlys Telenor Telia, and discussed the future of the #Telecommunication #industries, Impact of #5g , #AI, #6G, #MEC, #ZerotouchOperations, and many more topics. I can say that the world is gearing up for the onslaught of #AI (#artificialintelligence) which I think will change the Human society for ever. #staytuned

👉 Have you heard of the concept of coopetition? 🤝 It's when competitors find a reason to work together for their mutual best interests. This is becoming increasingly relevant in the context of AI and 5G, as these technologies are poised to bring about significant changes in the wireless and telecommunications industries, as well as in many other industries. 📈 In the coming years, collaboration and competition between industry players will redefine the business landscape, presenting both challenges and opportunities. As we embark on this transformative journey, let's embrace the spirit of coopetition and leverage the potential of AI and 5G to drive collective progress and innovation. 🚀 It's important for executives to understand the impact of this resurgence of coopetition and how it will affect our companies in the coming years. ➡️ RCR Wireless News ➡️ Jeff KAGAN #️⃣ #AI #5G #Telecom #Wireless #Coopetition #Technology #Innovation #Future #Industry #TeamEricsson