Level AI’s Post

Drowning in customer emails? TINA, our 360-degree AI assistant can handle it all! TINA can tackle the pileup of emails, send follow-ups, and ensures every customer gets a response. Free yourself from the inbox and focus on what matters! Visit our website www.gravitas.ai/ to learn more about the technologies of TINA or chat with our experts today.  #AI #AIinTechnology #VirtualAssistant #Chatbot

By equipping all employees with the same knowledge base and AI-powered tools, the company was able to uplevel its customer service performance across the board. The technology helped to improve the quality and consistency of responses from all representatives while freeing up top performers to focus on developing higher-level skills and strategies. As the AI handles more routine queries, workers can focus on the kind of personalized, relationship-building interactions that set a company apart #upskilling #ai #customerservice #futureofwork #learninganddevelopment #performanceimprovement https://lnkd.in/e47kGWw6

How many QA managers would your contact center need to hire to manually complete QA scorecards for every customer interaction? The answer is likely hundreds–or even thousands. Fortunately, AI–specifically machine learning–now makes it possible to automate the bulk of your QA scorecards and analyze all your customer conversations without growing your QA team. AI also eliminates human bias in scoring, equips your agents with extremely targeted coaching, and gives your QA managers more time to focus on high-value work. Our new blog post digs into the benefits and best practices for bringing AI into your QA process: https://bit.ly/4bgRxRT #callcenter #ai #customerservice

Dropping 5 ways AI will help you scale in 2024 👇 We've mentioned it before, but it's worth repeating. Exceptional customer service isn't just appreciated, but expected. And guess what? An AI assistant could be your secret sauce to making this happen. Link in the comments to read more on our blog 👀 #aiphoneassitant #aiassistant #aiphoneagent #aiagent

Got the Monday blues? Enjoy a lighter moment from the world of #ArtificialIntelligence with this article. A UK-based parcel delivery company's #AI chatbot has become the unlikely source of comedy, exchanging its intended customer service function for a spot of unexpected stand-up. Is it a simple mishap? Or a glimpse into the unpredictable path AI development can venture into if left unsupervised? Follow the link to learn more! #MachineLearning #TechNews #BusinessTechnology 👉https://lnkd.in/eFKB5Us5

AI here, AI there, AI everywhere...but is it all created equal? GenAI's less-hyped cousin is almost as old as the world wide web. It has been quietly working behind the scenes since around 30 BC (Before ChatGPT). And - unlike its famous cousin - it can be relied on to improve the bottom line. Swipe below to learn how Recommendation AI can add real value to business operations: from personalised product recommendations and cross-selling/upselling to dynamic pricing and inventory management. #AI #ArtificialIntelligence #recommendationAI #recommendersystems #AIforbusiness #betterdecisions

We are excited that Magic Submission has been recognized as an 'AI Insights & Language AI Solution Provider' Datos Insights latest report, 'AI Solution Providers for Insurance'. In case you missed it - Magic Submission is our AI/ML-based submission intake automation solution that contextually reads unstructured and structured documents across all lines of business much like humans do in 87% less time. Omni channel ingestion - 100% submissions processed - ✅ Low touch loss runs extraction in an instant - ✅ Real-time data validation and enrichment- ✅ Purpose-built AI models identify and prioritize accounts -✅ Discover more about Magic Submission: https://lnkd.in/gc8z5i8Y #AI #underwriting #commercialinsurance #innovation

AI failed in McDonald's voice ordering system, leading to incorrect orders and customer dissatisfaction, prompting the halt of trials. The company has halted trials of its AI system that was tested in over 100 US locations since 2021. It faced scrutiny after videos surfaced online showing misinterpreted instructions. Examples include ice cream topped with bacon and an order with chicken nuggets priced at $211. It's important to conduct thorough ad-hoc testing of AI systems before integrating them into business processes. Malfunctions in chatbots powered by #GenAI can lead to strange situations, like suggesting inappropriate dates. What funny errors have you encountered with AI? #ProductVision #AI

How an AI/ML-powered #testautomation framework shortened release cycles and cut down 6000 person-days of #testing for a global information management firm. Read Story in detail 👉 https://lnkd.in/gYZawhzU #TestAutomationFramework #SuccessStories #AIinTesting