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In a world where customer loyalty is as elusive as a unicorn, Afiniti's approach to using human-centric AI in contact centres is nothing short of revolutionary. In sectors where consumers are spoilt for choice, one bad experience can result in a swift severance of ties. Contact centres, often the frontline in customer interaction, have little room for error. Afiniti's solution? A paradigm shift that puts the human at the heart of AI. Their strategy is not about replacing humans, but about enhancing their abilities. How? By using AI to match customers with agents best equipped to handle their needs, ensuring a personalised service that keeps customers coming back. An insightful read for any business looking to step up their customer service game and secure that elusive loyalty. https://lnkd.in/dMKhP3e3 In the race for customer loyalty, human-centric AI might just be the winning formula we need. Check this out: https://lnkd.in/dMKhP3e3

Struggling to meet customer expectations? We understand you. Customer expectations are at an all-time high, but traditional methods often fall short. This leads to frustrated customers and stressed agents. Waanee AI's Agent Assist can help! ✨ Our AI-powered tool empowers agents to deliver exceptional customer service, while also boosting efficiency. Read our latest blog to learn more: https://lnkd.in/dzNYBC3V #customerservice #AI #WaaneeAI #contactcenter #customerexperience

Would you like to know how to improve your customer experience using AI beyond the intelligent chatbots? In this article Zendesk show us 10 ways to do it, additionally give us cases of implementation. Enjoy it! #aiforcustomerexperience

Learn how AI is transforming contact centers! Embrace the future of personalized, efficient service delivery in this latest blog by Director of Etech Insights, Manu D.!  Share your experiences, insights, and perspectives on this game-changing technology: 1. Have you implemented AI solutions? What successes or challenges? 2. For those exploring AI integration, what excites or concerns you most? 3. How do you envision human-AI collaboration for exceptional customer experiences? . . #AIInContactCenters #EtechInsights #FutureOfServiceDelivery #PersonalizedEfficiency #EmbraceTheFuture #IntegrationExcitement #HumanAICollaboration #ExceptionalCX #EtechBlog #ContactCenterTransformation

🚀 Enhance Your First Contact Resolution (FCR) with Automation 🚀 Struggling with improving your First Contact Resolution rates? Our latest blog, "How to Improve FCR Automation," offers actionable insights into leveraging automation for better customer service outcomes. Discover strategies to: - Automate responses without sacrificing personalization. - Use AI and machine learning to understand and solve customer inquiries efficiently. - Measure and optimize FCR to ensure continuous improvement. - Ideal for customer service managers and operations directors looking to elevate their team's performance. #CustomerServiceExcellence #FCRAutomation #AI #MachineLearning #OperationalEfficiency https://lnkd.in/ddE6pW9V

🔎 How can AI be used in a call centre? While AI can be used in a variety of ways, we have selected three examples to illustrate its applications in the customer service 👉 https://lnkd.in/e-haPBV6

As AI continues to advance, it is paving the way for a future where call centers can deliver seamless, tailored services that exceed even the loftiest of customer expectations. A must read by my friend Manu D. #CX #AIinCX #AITrends

Great article about how AI can add value to contact centres and enhance the customer experience. Some great points around how it can support multiple languages or provide basic levels of support outside of operating hours. We'd be interested to hear your thoughts........ https://lnkd.in/ephuEmUG

Will AI Replace Customer Service from Humans? The reality of the situation is that on a basic level, AI customer service can do a sufficiently effective job. However, there are concerns from many entry-level professionals about the potential of their jobs becoming obsolete, while similarly, customers can often be averse to communicating with machines rather than people. This blog will break down how modern companies are using AI for customer service, from advanced call center technology to simple homepage chatbots, investigating the ways that it either can or cannot replace human interaction. Make sure you take a look at our new blog post which features on the Call & Contact Center Expo US website. We shall be posting a blog every week in the lead up to the show so make sure you keep an eye out for these. You can see the latest post this week through the link below 👇 #CCLV24 #CallContactUS #artificialintelligence #customerservice

Discover how unified call recording and voice AI solutions streamline compliance, enhance customer service, and drive data-driven decisions. Explore the key benefits in our latest blog 🔥 https://lnkd.in/gV-VGdjY #unifiedcommunications #callrecording #contactcentre #voiceAI #AI #ignitetelecom