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With Level AI Auto-QA doesn't mean agents being subject to the hallucinations of the latest toy from silicon valley. Along with an in-house generative AI trained for contact center data that understands scorecards and what the agent is actually saying, Level AI manually reviews thousands of QA scores every month to ensure that the AI is always on par with human evaluators. Learn more at: https://hubs.la/Q02DGdrj0

Building Enterprise-Ready Generative AI: Level AI’s Journey in Generative AI Excellence

Building Enterprise-Ready Generative AI: Level AI’s Journey in Generative AI Excellence

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