LastMile Plus’ Post

The Costly Consequences of Poor Customer Service Don't let your clients slip through the cracks! Please keep them coming back by prioritizing excellent customer service Watch Full Episode Here: https://lnkd.in/gr9gUNMj

Planning your customer service team for 2024? Whether it's headcount and capacity planning, preparing for peaks or getting a sense of which productivity improvements to invest in, Sagar Haria will be hosting a webinar on best practices for annual planning for customer service teams. Registration link in comments 👇

This week's episode is live - episode 31! Creating Strong Customer Service That Drives Quality Control Let us know what you think in the comments. Watch the full video here:

How often do you think people check the delivery status of a single order? The amount will surprise you and instantly make you think different about track and trace. We think it really comes down to transparency, accuracy and communication. When executed properly it'll help all stakeholders involved, including your consumers! Let's explore how accurate track and trace improves the delivery experience and benefits both businesses and customers alike: https://lnkd.in/ev4kN53c

Happy Customer Service Week people. Are you intentional about service delivery to the BoP? Do you have a clear strategy? Is this measurable? Think deeply about this

🕵️ Last mile delivery tracking is like a secret weapon to prevent delivery hiccups. It's like having a radar system that anticipates potential obstacles and keeps your shoppers in the loop, especially during tricky situations. 🔔 By providing transparency and proactive communication, last mile tracking helps minimize delivery exceptions. It's all about giving your shoppers peace of mind, even when things don't go according to plan. ➡️ Scroll to see how last mile tracking can help minimize some of those pesky delivery exceptions.

🚚 Navigating the Delivery Dilemma 🚚 In our latest cartoon, we explore a common scenario: a customer's hesitation due to unexpected delivery charges. 📦💰 Do extra fees scare away potential customers, and how many are lost because of this? We'd love to hear your stories, whether you're on the shipping side or a valued customer! Here's a question for you: Would you like your carrier selection process to incorporate an automated feedback loop to prevent repeating the same costly mistakes? Let us know your thoughts. My inbox is always open for insightful discussions on the topics we explore on T2 Tuesday! 📬 Wishing you all a Happy T2 Tuesday! 😊🎥 #DeliveryCharges #CustomerExperience #CarrierSelection #T2Tuesdays

"What exactly is last-mile delivery? What are the challenges that businesses need to overcome to get it right? And what do those “right” last-mile delivery solutions look like?"