In today's dynamic business landscape, organizations must constantly seek ways to enhance value creation, improve competitiveness, and drive cost efficiency. AI-powered value stream analysis and continuous improvement offer a powerful solution. Explore this new KPMG report to uncover how value streams can help you deliver superior customer experiences, achieve operational excellence, and drive sustainable growth. Learn how to leverage #AI to optimize your value streams and unlock new levels of success: https://bit.ly/3LrdulF #KPMGConnectedEnterprise
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Transform Your Business Strategy with AI-Powered Managed Services! Are you prepared to streamline your operations and achieve substantial savings? Envision reducing costs by up to 45% over the next three years. Our AI-driven solutions can make this a reality. Eliminate slow issue resolution and embrace proactive problem detection and enhanced user satisfaction. Let's elevate your IT services to new heights together. Connect with us today to begin your transformation - https://hubs.la/Q02JR7p40 #ManagedServices #DigitalTransformation #AI #ITServices
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Senior Assistant Vice President, Chief of Staff & Lead Global Insurance Business Support, Intelligence & Strategy | Operating Committee | Strategy Development & Execution | Growth & Sales Operation | Program Management
Many industries are at a critical juncture, with 91% of executives already integrating AI into their operations. However, are you maximizing this transformative technology to drive tangible business results? EXL's latest research delves into how forward-thinking companies leverage #Data and #AI to enhance customer experiences, boost productivity, and make smarter decisions. Download the report now to discover your roadmap for bridging strategy and operations through this paradigm-shifting innovation. https://bit.ly/4bKAQNO
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CEO of Expivia & Expivia Digital | Author of Three Call Center Ops Books | Advice from a Call Center Geek podcast | ICMI Top 25 Contact Center and CX Thought Leader
𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: 𝗜𝘀 𝗬𝗼𝘂𝗿 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿 𝗔𝗜-𝗥𝗲𝗮𝗱𝘆? In the age of digital transformation, integrating AI into call centers is no longer a futuristic concept—it's a competitive edge. But where do you start? And how can you ensure AI truly enhances your customer service? We've broken down the journey into actionable steps on our latest blog. (Link is in the comments section!) From unifying your data to selecting the right AI tools, and fostering a culture ready for change, we cover the essentials to get your call center not just AI-ready but future-ready. Why read this blog? • 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝘁𝗵𝗲 𝗸𝗲𝘆 𝘀𝘁𝗲𝗽𝘀 𝘁𝗼 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀𝗹𝘆 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲 𝗔𝗜 𝗶𝗻𝘁𝗼 𝘆𝗼𝘂𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀. • 𝗟𝗲𝗮𝗿𝗻 𝗵𝗼𝘄 𝘁𝗼 𝗰𝗹𝗲𝗮𝗻𝘀𝗲 𝗮𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝗱𝗮𝘁𝗮 𝗳𝗼𝗿 𝗔𝗜 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗻𝗲𝘀𝘀. • 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘁𝗵𝗲 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝗮𝗹𝗶𝗴𝗻𝗶𝗻𝗴 𝗔𝗜 𝗴𝗼𝗮𝗹𝘀 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀. • 𝗙𝗶𝗻𝗱 𝗼𝘂𝘁 𝘄𝗵𝘆 𝗰𝗵𝗼𝗼𝘀𝗶𝗻𝗴 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗔𝗜 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸. AI is transforming call centers, but only those who approach it strategically will reap the benefits. Don't let your call center fall behind. #callcenter #contactcenter #ai #callcentergeek
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