According to Epsilon, 80% of consumers are more likely to purchase from brands offering personalized experiences. McKinsey adds that personalization can deliver 5-8x the ROI on marketing spend and boost sales by at least 10%. If personalization is key to extraordinary customer experiences, how can you leverage it better? Join us on June 27th at the Kore.ai booth at the ET Now CX Summit, Taj Santacruz. Discover how we can help you deliver hyper-personalized experiences 24/7, increasing customer satisfaction, improving agent/employee productivity, and driving business growth. We have amazing customer success stories to share. Don’t miss this opportunity! Want to schedule a meeting with us? Here is the link: https://lnkd.in/g9Q-kMW7 #ConversationalAI #GenerativeAI #AIchatbots #Enterpriseai #India #Customerexperience #CXSummit2024 #CXTransformation #CustomerCentricity Neil Barman Rohit Koul Sohang Mathur Nisha Mansharamani Prima Rana Jayant Buran Akarsh Venugopal Abhinav Mishra Ashutosh Sharma Sanjay Patil Mohan Kulkarni Dinesh Bhukya Sathish Kumar R Neeru Bhatt ET Edge
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Conversational AI | Bot Evangelist | Chatbots | Partner Relations | Enterprise Solutions | Strategic Partnerships
Come visit us at the ET Now CX summit at Taj Santacruz in Mumbai and let's explore how Kore.ai can revolutionise Conversational experiences at your organization. #CXSummit #ETNow #ConversationalAI #generatieveai
According to Epsilon, 80% of consumers are more likely to purchase from brands offering personalized experiences. McKinsey adds that personalization can deliver 5-8x the ROI on marketing spend and boost sales by at least 10%. If personalization is key to extraordinary customer experiences, how can you leverage it better? Join us on June 27th at the Kore.ai booth at the ET Now CX Summit, Taj Santacruz. Discover how we can help you deliver hyper-personalized experiences 24/7, increasing customer satisfaction, improving agent/employee productivity, and driving business growth. We have amazing customer success stories to share. Don’t miss this opportunity! Want to schedule a meeting with us? Here is the link: https://lnkd.in/g9Q-kMW7 #ConversationalAI #GenerativeAI #AIchatbots #Enterpriseai #India #Customerexperience #CXSummit2024 #CXTransformation #CustomerCentricity Neil Barman Rohit Koul Sohang Mathur Nisha Mansharamani Prima Rana Jayant Buran Akarsh Venugopal Abhinav Mishra Ashutosh Sharma Sanjay Patil Mohan Kulkarni Dinesh Bhukya Sathish Kumar R Neeru Bhatt ET Edge
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#TMCXTransformation | After a resounding success of the inaugural edition of CX Transformation Conclave in Mumbai, Team Marksmen Network brings forth the Delhi Edition of The CX Transformation Conclave 2023 which is scheduled on 7th December at The Taj City Centre in Gurugram. It's crucial for companies to deliver a seamless and captivating customer experience across digital and offline platforms. This requires the development of a strong, unified CX strategy that improves omni-channel interactions. Acknowledging the importance of advanced technologies like AI, ML, chatbots, self-service portals, data analytics, and predictive analytics, organizations seek to streamline customer engagement across different touchpoints. By integrating these technologies, they gain the power to analyze data for personalized customer experiences and make accurate predictions about consumer buying behavior. Get ready for as this event will unite the brightest minds in the Customer Experience industry to exchange insights, strategies, and innovations that are redefining the way we engage with our customers. Let's elevate the world of Customer Experience together! Register now: https://bit.ly/CXDelhi Write to us at: [email protected] or visit our website for more info: https://lnkd.in/dyEvkzNE Digital partner: Marksmen Daily Magazine partner: in Focus by Marksmen Daily Brought to you by: Team Marksmen Network #customerexperience #customerexperiencemanagement #delhi #ncr #delhiedition #customerservice #customerservicetraining #conclave #customerappreciation #consumerbehaviour #technology #userexperience #cx #cxtransformation
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#TMCXTransformation | After a resounding success of the inaugural edition of CX Transformation Conclave in Mumbai, Team Marksmen Network brings forth the Delhi Edition of The CX Transformation Conclave 2023 which is scheduled on 7th December at The Taj City Centre in Gurugram. It's crucial for companies to deliver a seamless and captivating customer experience across digital and offline platforms. This requires the development of a strong, unified CX strategy that improves omni-channel interactions. Acknowledging the importance of advanced technologies like AI, ML, chatbots, self-service portals, data analytics, and predictive analytics, organizations seek to streamline customer engagement across different touchpoints. By integrating these technologies, they gain the power to analyze data for personalized customer experiences and make accurate predictions about consumer buying behavior. Get ready for as this event will unite the brightest minds in the Customer Experience industry to exchange insights, strategies, and innovations that are redefining the way we engage with our customers. Let's elevate the world of Customer Experience together! Register now: https://bit.ly/CXDelhi Write to us at: [email protected] or visit our website for more info: https://lnkd.in/dyEvkzNE Digital partner: Marksmen Daily Magazine partner: in Focus by Marksmen Daily Brought to you by: Team Marksmen Network #customerexperience #customerexperiencemanagement #delhi #ncr #delhiedition #customerservice #customerservicetraining #conclave #customerappreciation #consumerbehaviour #technology #userexperience #cx #cxtransformation
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💘 Happy Valentine's Day! 💘 Love is in the air, and so is the passion for interaction analytics at iQor! Fall in love with customer service all over again with our latest blog that dives into 14 reasons why we ❤️ our proprietary speech analytics platform, VALDI. From enhancing customer experiences to boosting brand loyalty, find out how AI-driven analytics revolutionizes customer service. Why do we adore VALDI? 1️⃣ Real-Time Insights 2️⃣ Empowered Frontline Agents 3️⃣ Greater Operational Efficiency...and 11 more reasons that will make your heart skip a beat! ❤️ 🔍 Our global operations, quality, and training CX experts share how VALDI wins hearts and drives performance excellence for the ultimate CX. Tap our link below to discover how a love for data can transform your customer experience strategy. From deepening customer relationships to matchmaking the perfect agent strategies, VALDI is here to be your CX Cupid. 💘 👩🏽💻 https://lnkd.in/gVDX29wx #iQor #SpeechAnalytics #iQorVALDI #SymphonyAI #CustomerExperience #AIAnalytics #DigitalTransformation #DataDriven #CXInnovation #BPO #CustomerEngagement #TechTrends #SmileWithiQor
Love at First Insight: The Romance of Understanding Customers Through Interaction Analytics | iQor
https://www.iqor.com
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Dialer Administrator at Iqor • IIT Madras • XLRI Jamshedpur • Ex- Samsung • LG Electronics • Aircel • Reliance • Hyundai • Google Certified Data Analyst • Microsoft Power BI • AWS Cloud Practitioner • ML Engineer
iQor - Customers who love us will market for us more powerfully than we can possibly market ourselves. #valentinesday Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Starting & growing a business is hard, but earning a good reputation (and then managing to keep it!) is even harder. When your business is just past the startup stage, or you’re on a mission to grow your brand, customer service needs to continue to be central to your strategy. A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well. iQor India Customer service represents the heart of a brand in the hearts of its customers. There is no end to advice from successful people about how best to start your day. Whether that is exercise and meditation or a great breakfast, starting a day of providing customer service definitely takes a positive mindset. A satisfied customer is the best business strategy of all. When you’ve understood the importance of great customer service, keeping your team motivated to go the extra mile (rather than just doing their job to their “normal” standards) can be tricky in the longer term. Customer satisfaction is one of the key metrics that determine the success of any business. It is a fuel that your business runs on. To all of our customers, thank you from the bottom of our hearts for giving us the opportunity to serve you. iQor Consumer Electronics Support #customerfocused #iqor #customersatisfaction
💘 Happy Valentine's Day! 💘 Love is in the air, and so is the passion for interaction analytics at iQor! Fall in love with customer service all over again with our latest blog that dives into 14 reasons why we ❤️ our proprietary speech analytics platform, VALDI. From enhancing customer experiences to boosting brand loyalty, find out how AI-driven analytics revolutionizes customer service. Why do we adore VALDI? 1️⃣ Real-Time Insights 2️⃣ Empowered Frontline Agents 3️⃣ Greater Operational Efficiency...and 11 more reasons that will make your heart skip a beat! ❤️ 🔍 Our global operations, quality, and training CX experts share how VALDI wins hearts and drives performance excellence for the ultimate CX. Tap our link below to discover how a love for data can transform your customer experience strategy. From deepening customer relationships to matchmaking the perfect agent strategies, VALDI is here to be your CX Cupid. 💘 👩🏽💻 https://lnkd.in/gVDX29wx #iQor #SpeechAnalytics #iQorVALDI #SymphonyAI #CustomerExperience #AIAnalytics #DigitalTransformation #DataDriven #CXInnovation #BPO #CustomerEngagement #TechTrends #SmileWithiQor
Love at First Insight: The Romance of Understanding Customers Through Interaction Analytics | iQor
https://www.iqor.com
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Recently attended the #Zendesk #Showcase event in Mumbai, an event that shed light on the #transformative power of technology in redefining the world of #CX, featuring a lineup of experts, thought leaders, and enthusiasts who all shared the same vision of the power of AI in transforming CX. From illuminating keynotes to insightful panel discussions, the event covered a wide range of topics, including omnichannel support strategies, AI-driven support solutions, and the latest trends in CX. The role of AI in reshaping how we think about CX was one of the most significant takeaways from the event for me 💡 The application of artificial intelligence in customer support has been a game-changer, allowing businesses to provide faster, more personalized, and efficient service to their customers. It's about harnessing the power of data and technology to not only resolve issues but to anticipate customer needs, ultimately #elevating the overall customer experience. In today's digital age, delivering outstanding customer support is more critical than ever, and the event served as a powerful reminder that embracing AI and innovative CX strategies is the key to staying ahead in a competitive marketplace, something we are actively working towards at Datastraw, where we are working hand in hand with digital-first brands to deliver #exceptional customer support experiences. I look forward to implementing the insights gained at the event into our customer experience solutions, and I'm excited to continue helping our clients provide their customers with exceptional, AI-enhanced support 🚀 #ZendeskShowcaseMumbai #CXInnovation #AIinCX #DatastrawTechnologies
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We're excited to share a snapshot from a recent panel discussion hosted by ET BrandEquity where Sahil Gupta, our co-founder, was honored to speak alongside the brightest minds in various industries. The theme was Unlocking Limitless Customer Lifetime Value. 📌Key Highlights: 👉🏽 Exploring how companies can use data retention to understand customers for life. 👉🏽 The importance of integrating seamless experiences across various channels for enhanced customer satisfaction. 👉🏽Crafting personalized interactions that foster long-term customer loyalty. 👉🏽 Implementing AI for smarter, faster customer experience decisions. Joining Sahil were distinguished leaders like Vaibhav Baweja, Nirav Lalan , Jeevika Tyagi , Sangeet Paryani, Ashish Pawar , Ayushi Verma,Tishya Relia, Shruti Kedia Daga, Sarita Khotani, Vrinda Aggarwal , KiranKumar Uppoor, Manish V. Dhanwani , Nikita Agarwal and Joe Augustine. Proud to have Sahil represent MyMuse India and bring our vision to this esteemed platform. It was not just a discussion but a masterclass in driving customer intimacy and loyalty. #CustomerEngagement #DigitalStrategy #MyMuseIndia #IndustryLeaders
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👋 Hello there, in case you missed our last announcement, Simplify360 is the Official Gold Partner for the upcoming "CX Strategy Summit & Awards 2023" event hosted by UBS Forums Pvt. Ltd. Join Simplify360's Niranjan . and other #CX experts in conversations around transforming CX with #AI & #ML, evolving CX practices for the next decade, designing CX strategy with analytics and many more. Mark your calendars for Thursday, November 2nd for Reimagining CX! 📅 #customerexperience #customersupport #customerservice
We are delighted to welcome Simplify360 on-board as our Official 𝗚𝗼𝗹𝗱 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 for our highly anticipated "𝟭𝟰𝘁𝗵 𝗘𝗱𝗶𝘁𝗶𝗼𝗻 𝗼𝗳 𝗖𝗫 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗦𝘂𝗺𝗺𝗶𝘁 & 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟯." 📅 Save the date: 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆, 𝟮𝗻𝗱 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟯 📍Location: 𝗦𝗵𝗲𝗿𝗮𝘁𝗼𝗻 𝗛𝗼𝘁𝗲𝗹, 𝗡𝗲𝘄 𝗗𝗲𝗹𝗵𝗶 Simplify360 is an AI-powered Customer Experience and Support Platform founded in 2012. For over a decade now, Simplify360 has been enabling 5000 global users to streamline CX and offer connected support across their touchpoints. With its state-of-the-art, AI-powered platform, businesses can manage all their communication channels from One-Inbox (Email, Chat, Web, WhatsApp, SMS, Social Media, etc), automate support with intelligent AI Chatbots, capture conversations & data with social listening and automate online reputation management. To know more, visit www.simplify360.com Get ready to unlock the secrets of exceptional customer experiences in the digital era. From AI-powered solutions to innovative tools, this event is a must-attend for anyone passionate about transforming customer engagement and providing seamless, personalized, and omni-channel service. 𝑺𝒆𝒄𝒖𝒓𝒆 𝒚𝒐𝒖𝒓 𝒔𝒑𝒐𝒕 𝒏𝒐𝒘 𝒂𝒏𝒅 𝒃𝒆 𝒂𝒕 𝒕𝒉𝒆 𝒇𝒐𝒓𝒆𝒇𝒓𝒐𝒏𝒕 𝒐𝒇 𝑪𝑿 𝒊𝒏𝒏𝒐𝒗𝒂𝒕𝒊𝒐𝒏. Register today – https://lnkd.in/dUWgrqf3 For Queries, ☎️ Contact Us - 91 8080160000 or 📩 Mail us at [email protected] / [email protected] #UBSFCX #CXStrategySummit #CustomerExperience #event #cxleaders #DigitalTransformation #Innovation #CustomerEngagement #cxinsights #customerfirst #networking #CXO #Simplify360 #UBSForums
Register Now || 14th Edition CX Strategy Summit & Awards 2023
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The business world has evolved and with it, so have consumers' expectations and behaviors. Every brand today needs to pivot its strategy to stay relevant and drive successful sales. 🎥 In this video, we dive deep into how Atento is leading this transformation. ✅ Customized CX Journeys: We ensure every touchpoint is a meaningful one for your customers, understanding their unique needs and aligning our services to match. ✅ Next-Gen Services: Leveraging AI, analytics, intelligent automation, and CX process consulting, we're not just reactive but proactive in solving intricate challenges. 📈 Inside Sales Excellence: Our specialized teams have achieved a phenomenal 75% reach to targeted customers, boosting NPS by over 50%, and seeing an uplift of 40% in sales! 🛡 Retaining What's Important: Ever wondered about the secret behind our stunning 85% retention rate without any discount offers? It's the magic of data science, AI, and a deep understanding of the individual customer. 🔒 Strengthening B2B Collections: Business intelligence, innovation, and trained agents ensure a personalized negotiation process, even in complex situations. The results? A 40% increase in payment plans and a 25% portfolio boost! 🌟 At Atento, it's not just about providing a service, but about shaping the future of customer experiences. Our innovations are meticulously crafted to offer agility, adaptability, and undeniable competitive advantages. Jump into the future with us and let's create unparalleled experiences together. For a world of better experiences, choose Atento. #CX #CustomerExperience #NextGenSolutions #BusinessTransformation
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🚀 𝗖𝗼𝘂𝗹𝗱 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗕𝗲 𝗠𝗶𝘀𝘀𝗶𝗻𝗴 𝗢𝘂𝘁 𝗼𝗻 𝗮 $𝟳𝟬𝟬 𝗠𝗶𝗹𝗹𝗶𝗼𝗻 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆? In the dynamic world of business, a seismic shift is underway. Imagine transforming a $1 billion annual revenue into an astounding $1.7 billion in just three years. Sounds like a dream? Well, it's not. The Temkin Group reveals this is possible through the magic of investing in customer experience (CX). 📌 Here's the catch: Customer experience isn't just a buzzword; it's a revenue multiplier. How? When customers love the experience, they open their wallets wider. They're not just buying a product; they're buying happiness, ease, and satisfaction. 💭 Luxury isn't just in the product, it's in the experience. PwC's research underlines this, 𝘀𝗵𝗼𝘄𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗵𝗮𝗽𝗽𝗶𝗹𝘆 𝗽𝗮𝘆 𝘂𝗽 𝘁𝗼 𝟭𝟴% 𝗺𝗼𝗿𝗲 𝗳𝗼𝗿 𝘁𝗵𝗮𝘁 𝘀𝗽𝗿𝗶𝗻𝗸𝗹𝗲 𝗼𝗳 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗶𝘁𝘆 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘁𝗼𝘂𝗰𝗵. The premium isn't for the product alone; it's for the feeling of being valued and understood. 📈 The impact of CX extends to spur-of-the-moment decisions as well. Picture this: Nearly half of your customers might indulge in impulse buys, simply because they feel seen and heard. 𝗧𝗵𝗮𝘁'𝘀 𝟰𝟵% 𝗼𝗳 𝗯𝘂𝘆𝗲𝗿𝘀 𝗮𝗰𝘁𝗶𝗻𝗴 𝗼𝗻 𝗮 𝘄𝗵𝗶𝗺, powered by a connection your business forged. 🏆 In a nutshell, CX isn't just an investment; it's the golden key to unlocking hidden revenues and fostering lasting customer relationships. Are you ready to turn the CX key in your business strategy? #customerexperience #customer #roi #roiboost #roistrategies #roianalysis #business #XPAI #RealWorldAnalytics
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