KT Events’ Post

Concluding the remarkable success of 𝗜𝗻𝗱𝗶𝗮'𝘀 𝗟𝗮𝗿𝗴𝗲𝘀𝘁 𝗖𝗫 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗦𝘂𝗺𝗺𝗶𝘁 & 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟰 with over 𝟯𝟱 𝘀𝗽𝗲𝗮𝗸𝗲𝗿𝘀, 𝟭𝟴 𝘀𝗽𝗼𝗻𝘀𝗼𝗿𝘀, and 𝟭𝟳𝟱 𝗮𝘁𝘁𝗲𝗻𝗱𝗲𝗲𝘀 an edition solely focused on shaping the future of customer experience. 𝑾𝒉𝒚 𝒔𝒉𝒐𝒖𝒍𝒅 𝒚𝒐𝒖 𝒄𝒐𝒏𝒔𝒊𝒅𝒆𝒓 𝒂𝒕𝒕𝒆𝒏𝒅𝒊𝒏𝒈 𝒕𝒉𝒊𝒔 𝒔𝒖𝒎𝒎𝒊𝒕? - Meet 1-to-1 and gain tailored solutions to your challenges.  - Enjoy 8 hours of networking through speed networking. - Participate in in-depth discussions & collaborative sessions led by experts with decades of experience. That's not all; you will get to take full advantage of the summit by engaging in panel discussions and meeting with like-minded cx professionals to find a common solution! 𝗜𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱 𝗶𝗻 𝗶𝗻𝗾𝘂𝗶𝗿𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝗼𝘂𝗿 𝗻𝗲𝘅𝘁 𝗲𝗱𝗶𝘁𝗶𝗼𝗻? 𝗥𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼 𝘂𝘀 𝗼𝗻 𝟴𝟬𝟴𝟬𝟭𝟲𝟬𝟬𝟬𝟬 𝗼𝗿 𝗠𝗮𝗶𝗹 𝘂𝘀 𝗮𝘁 𝗺𝗮𝗿𝘆@𝘂𝗯𝘀𝗳𝗼𝗿𝘂𝗺𝘀.𝗰𝗼𝗺 𝘁𝗼 𝗲𝘅𝗽𝗿𝗲𝘀𝘀 𝘆𝗼𝘂𝗿 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁 𝗮𝘀 𝗮 𝘀𝗽𝗲𝗮𝗸𝗲𝗿, 𝗮𝘁𝘁𝗲𝗻𝗱𝗲𝗲, 𝗼𝗿 𝘀𝗽𝗼𝗻𝘀𝗼𝗿! Visit website: https://lnkd.in/eZGnNPYj #UBSFCX #15thCXStrategySummit #CustomerExperience #cxstrategies #cxinnovation #DigitalTransformation #Innovation #leadership #CustomerEngagement #cxinsights #customerfirst #networking #CXO #ubsforums

In my years of working in technology and marketing, every great success story that we've been a part of has been the result of finding and unlocking the opportunity presented by experience gaps that are unseen by others. How ALKU's leaders created business advantage through culture and employee enablement. How Wasabi Technologies' leaders disrupted three of the biggest companies on earth. How Vestis Corporation delivered impact at scale through bold bets on smart customer experiences that hadn't existed before in their industry. All of these ambitious organizations identified whitespace that was unseen by others, and created incredible success stories.   We love these stories of success. That's why we created the CX20 diagnostic tool, to help more business leaders to find the hidden experience opportunities in their organizations. Check out the diagnostic in the link in the comments. #StellarElements #CX20 #CX #CustomerExperience #ExperienceBetter 

We Are #Live! Catch the Action While You Can! With this Link 👇 🔗https://lnkd.in/gnUpAEn8 Our #experts are already sharing their knowledge at the "State of CX in India 2024: What the Future Holds?" webinar, but there’s still a window for you to dive into this #transformative session. Tap into the expertise of Tanuj Diwan and Jayesh Naithani and start making smarter decisions for your #CX strategy today. 🚀 Hurry, jump into the #live session now and catch the wave of CX innovation! #JOINNOW!! #CustomerExperience #CX #CXLeaders #CXTrends #CustomerSatisfaction #CustomerJourney #CustomerSuccess #CustomerInsights #CXStrategy #CXMaturity #CustomerData #India #DataAnalytics #TechIntegration #PredictiveAnalytics #BusinessGrowth #SuccessStories #ROI #CXInnovation #CXWebinar #FutureOfCX #CustomerEngagement #CXChallenges #CustomerFirst #CXTransformation #CXLeadership

🌟 Join Us at the CXM 360 Conference! 🌟 The CXM 360 Conference is one of the premier events for advancing customer experience, featuring CX thought leaders from around the world. I'm thrilled to be one of the featured speakers! I’ll be talking about how to build a CX roadmap that drives positive business outcomes. CX leaders don't plan to fail, yet many practices lose significance without a solid plan to transform culture and embed CX as a way of doing business. I’ll guide you through the 5 key steps of Building a CX Roadmap: A Framework for Success! The speaker lineup is packed with thought leaders. This conference is an incredible opportunity to: ✨ Network with top CX professionals. ✨ Learn practical steps you can implement immediately. ✨ Drive business outcomes by improving the lives of your customers. Don't miss out on this chance to gain insights, share ideas, and elevate your CX strategy. Register today and be part of a transformative experience! The program is hosted by CXM@MSU Here’s the link to learn more and to register: https://qrcd.org/64iv #CXM360 #CustomerExperience #CXLeadership #BusinessTransformation #RegisterNow

So what exactly is a CX Executive Leader ?? I'm currently responsible for driving the optimised performance for several hundred agents who interact with customers every day, across multiple channels, whilst also managing their wellbeing. I'm also responsible for providing insights on why customers get in touch, at the same time continually driving CX innovation that makes customer sales & service interactions easier, more engaging, creating processes which drive the best possible outcomes across customer acquisition, retention and loyalty. All the above involves consistent interactions across People, Platforms & Processes, and I have an eye on Service performance 24/7 as these are what we commit to our clients. So to be effective delivering to the above, I have to ensure we are leading edge, utilising the latest and greatest Analytics & Artificial Intelligence solutions across both self-service & agent interactions. So I work directly with CX Technology vendors every day, to improve the platforms we currently use, whilst evaluating new ones. So, if you are one of the many millions of CX Leaders, Experts, Visionaries, Gurus etc please tell us what you do... I'm fully aware there are many definitions of CX Leadership, so I am genuinely intrigued to hear from others... #CX #CustomerExperience #Leadership #Innovation #Analytics #ArtificialIntelligence

If you are a CX leader or practitioner overseeing customer experience, customer care, or related operations, we invite you to join our free Know It All (KIA) online community. Connect with over 1,000 other #CX leaders and engage in honest and innovative discussions in a sales-free environment. KIA members also gain access to exclusive content, like our CX Executive Brief! KIA members, log in now to download your copy. Not a member yet? Join us today by clicking the link below. https://lnkd.in/grtY-tTm Our must-read CX Executive Brief features 10 cutting-edge industry insights and key takeaways from global CX #leaders, covering topics like: ✔️ Cultivating a Connection Culture ✔️ Innovating the Future of Connectivity and Collaboration ✔️ The Impact of AI on CX and Training ✔️ Human-Centric Approaches to Employee Well-Being ✔️ Voice of the Customer #CustomerExperience #Leadership #Exclusive

🌟 You asked for it - and I’ll deliver as promised! 🚀 Remember the Service Summit Masterclass I was honored to win a prize for? Your requests for the video didn’t fall on deaf ears! 🎥 🔍 We’ve condensed the essence of the 30-minute keynote into a digestible format, highlighting crucial messages: AI isn’t the sole problem solver. As customer service managers, acknowledging the need for proper tools to tackle complexities in contact centers is paramount. Market pressures, soaring customer expectations, a shortage of developers, and escalating complexities demand robust solutions. Managers must initiate change by looking inward and cultivating an environment welcoming to transformation. I can’t stop screaming out the message: Let’s all start at ourselves first and then embrace innovation and start a new path for customer service excellence - especially going into the next year 🚀💡 #ServiceExcellence #CustomerService #Innovation #Leadership Service Summit babelforce | Gartner® Cool Vendor in Composable CX

Let's congratulate Kamil Ali for his Experience Leadership Certificate! Bravo, Kamil! This was earned in Mastermind sessions for Lifetime Value Dashboard -- how to create it with relational database templates, create reports, analyze profitability, identify profit-makers and profit-takers, and guide companywide decisions for: ▷ Good and bad costs in value delivery, customer changes, and value recovery. ▷ Good and bad indexes, retention, churn, share of wallet, share of market. ▷ High and low value: revenue, cost, retention, profit, lifetime value. ▷ Wise and unwise acquisition, upselling, retention, cost-to-serve efficiency, and customer firing. Click the link in Comments for more Lifetime Value Dashboard info and 9 other CX ROI templates you can get from ClearAction, standalone file downloads or with mastermind guidance. #LifetimeValue #CustomerExperience #CX #GrowthStrategy

75% of financial services firms executives say they are confident about their digital transformation roadmap, yet a profound gap is beginning to emerge between leaders and those falling behind. When it comes to customer experience, digital leaders are more than six times as likely as non-leaders to be at the advanced stages of delivering seamless digital experiences. Explore the impact of this focus on CX in our annual Digital Transformation Study: http://spklr.io/6044ov7m #DigitalTransformation

At a recent Qualtrics XM Institute Summit, the CEO of Delta Air Lines Ed Bastian explained why he considers them an experience company rather than a travel company. He highlighted how focusing on the moments that matter has enabled them to create powerful emotional connections with millions of travelers. To me, this mindset is groundbreaking. It shifts the focus from the end product to the entire experience surrounding it. This holistic view acknowledges that every moment contributes to the overall customer journey. It's about creating a narrative where each journey is not an isolated event but a chapter in a continuous travel story. Delta's strategy is to make the current journey so memorable that it plants the seeds for the next one. It's a forward-thinking approach that acknowledges the cyclical nature of customer engagement. Aim to build a lasting emotional connection with travelers, transforming the act of travel into something more profound and personal. #throughcustomerseyes  #customerexperience #leadership ______ 🔔 Follow me on Linkedin for more Readings & Stories about Customer Experience and Leadership ➡️ https://lnkd.in/eRNX7eCh