🎯Leveraging Sprinklr’s AI-powered platform, #Jumia is revolutionizing customer support, seller support, and payment services on its #ecommerce platform in #Africa. 🚀🛒 🧠💻 🔗https://lnkd.in/ezJ_aQZ5 #JumiaTechCentrr #ArtificialIntelligence Hanan Elmatarawy #tech
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Attention all startup enthusiasts and industry leaders! 🙌 Do you ever wonder about the future of customer service outsourcing? Is Multichannel Customer Experience its destiny? Discover the answers in our enlightening new article, featuring insights from Teleperformance Group, the global leader in multichannel customer experience. Founded by visionary Jacques Berrebi, Teleperformance has been surpassing in offering superior customer care services since 1978! 💪 With a deep dive into their innovative practices, experiences from markets worldwide, and unparalleled passion, we explore how Teleperformance is setting new standards in the customer service industry. Curious? You can read the full story at: https://lnkd.in/g5aAMKRz Join the conversation and share your thoughts on the evolution of the world of customer service and outsourcing. #EUStartups #CustomerService #Outsourcing #Teleperformance #Innovation #FutureTrends
Is Multichannel Customer Experience the Future of Customer Service Outsourcing?
https://eustartup.news
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CEO at CreativeGuru.ai | Revolutionizing Marketing with AI-Driven Engagement and Precision Targeting
Diving into the world of chatbots was a game-changer for my e-commerce business. When I first heard about integrating chatbots for real-time customer support on social media, I was both intrigued and slightly overwhelmed. As I delved deeper, I discovered how instrumental they could be in enhancing customer satisfaction and streamlining operations. The first step was understanding their potential: 24/7 support, instant responses, and the ability to handle multiple queries simultaneously. These features significantly reduce customer wait times, leading to higher satisfaction rates. Moreover, chatbots can collect valuable data on customer preferences, aiding future marketing efforts. Selecting the right platform was crucial. After researching several options, I chose one that seamlessly integrated with popular social media channels like Facebook Messenger, Instagram, and Twitter. The platform needed to be user-friendly and offer comprehensive support, especially since I was new to this technology. Designing the chatbot involved determining its tasks. I started with basic functions like answering FAQs, providing product availability information, and assisting with order tracking. It was essential to maintain the chatbot’s language friendly yet professional, consistent with my brand’s voice. Integration with social media was another critical step. Connecting my accounts, customizing welcome messages, and setting up keywords and triggers were all part of this process. Testing and refining followed, enlisting friends and family to interact with the bot to ensure smooth user experiences. Once confident, I went live and closely monitored interactions, ready to step in if needed. Analysing the data collected by the chatbot allowed me to identify trends and make improvements. Expanding its capabilities to handle simple transactions and provide personalized product recommendations came next, each feature rigorously tested before rollout. Customer feedback was invaluable, offering insights into what worked well and what needed improvement. Integrating chatbots has been incredibly rewarding, enhancing customer experience and operational efficiency. For anyone considering this path, patience and attention to detail are key. The journey may seem daunting, but the benefits are well worth the effort. Have you integrated chatbots into your business? Share your experiences in the comments! #CustomerExperience #Ecommerce https://lnkd.in/e9UsDu4k
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🤖💬 Revolutionizing Ecommerce Customer Service with AI-Enhanced Chatbots! Are you ready to streamline your ecommerce customer service and boost efficiency? Say hello to the future with AI-enhanced chatbots! At SR Solutions, we're excited to showcase how our innovative chatbot technology can transform your customer support landscape. 📉 Cut Costs by Up to 30%! Did you know that implementing AI-enhanced chatbots can lead to significant cost savings? By automating responses to 80% of customer queries, our chatbots empower your team to focus on more complex issues while reducing the need for additional support staff. Imagine slashing your customer service-related costs by up to 30% without sacrificing quality or responsiveness! 💼 24/7 Support, No Sweat! With AI-powered chatbots, your ecommerce store can provide round-the-clock support to customers, regardless of time zones or peak hours. Say goodbye to long waiting times and hello to instant assistance! Our chatbots are always on, ready to engage with your customers and provide timely resolutions to their inquiries. 🚀 Boost Customer Satisfaction! By delivering quick and accurate responses, AI-enhanced chatbots enhance the overall customer experience. No more frustration over delayed responses or repetitive queries! With personalized interactions and intelligent responses, your customers will feel valued and supported at every step of their journey. 📈 Drive Sales and Conversions! Did you know that efficient customer service can directly impact sales and conversions? By resolving customer queries promptly, our chatbots help eliminate barriers to purchase and encourage seamless transactions. Whether it's product inquiries, order tracking, or troubleshooting, our chatbots are equipped to handle it all, ultimately driving revenue growth for your ecommerce store. Ready to revolutionize your customer service strategy and unlock new levels of efficiency? Contact us today to learn more about how AI-enhanced chatbots from SR Solutions can transform your ecommerce business! #AI #Chatbots #CustomerService #Ecommerce #Automation #Efficiency #SRsolutions
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Omni Channel Communications – explain it to me again? Here goes... Last week we broke down our Digital Letters into an easy-to-understand post and this week it’s the turn of Omnireach, our omni channel customer service software. We understand not everyone is ‘techie’, in addition, we are firm believers in clear communication at Saascoms. So here goes… ⏺ What is Omni Channel Communication? Quite simply, it is the different ways customers can contact an organisation. For instance, email, webchat, messaging, social media and of course telephone. A customer may make an initial enquiry on social, follow it up with an email and then make a call. Messy for the Customer Service Agent, right? ⏺ Omnireach to the rescue Saascoms Omnireach is a powerful customer service platform which takes all the digital communications and places them onto one screen for the customer services agent. As a result, decisions can be made faster and the customer receives a better experience. What else can Omnireach do? ⏺ Wouldn’t it be good to get the admin, security questions and initial query resolved before a call centre agent deals with the customer? Or better still, the customer can fully self-serve their needs using a digital platform? Omnireach can do this using a powerful AI chatbot we like to call Saasbot. It learns through time to give better and better results. That’s just a quick overview of what Omnireach can do. Our software is used globally by over 700 brands, so give our team at Saascoms a call for a demo. For more info: https://lnkd.in/e4cc67wx #omnichannel #saas #cx #staffordshirebusiness
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Digital Transformation Made Easy Across Industries: Meet CEQUENS Forget the transformation struggle. CEQUENS, your industry-savvy digital partner, empowers businesses like yours to thrive online. Banking? Retail? Healthcare? We got you. Streamline operations, engage customers, and unlock new opportunities with our:** -Powerful APIs (SMS, WhatsApp Business, etc.) -AI-powered chatbots and tools -Omnichannel marketing solutions -Telemedicine platforms & data management Why CEQUENS? -We understand your industry. -Cutting-edge tech & secure solutions. -Agile & flexible to adapt & innovate. -Your success is our top priority. Ready to transform? Connect with CEQUENS today and unleash your digital potential! #CEQUENS #DigitalTransformation #EmpowerYourBusiness #whatsappbusinessapi
CEQUENS - Global CPaaS & Business Communication Platform | SMS & Voice Communication APIs
cequens.com
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Enhance Your Customer Journey: Seamless Order Tracking with AIShopGenie 💬🌐 Say goodbye to order tracking hassles and hello to a streamlined customer journey! 🛍️✨ AIShopGenie, your ecommerce AI chatbot, is here to make order tracking a breeze, ensuring transparency, trust, and operational efficiency. 🚚💻 🌐 How AIShopGenie Transforms Your Order Tracking Experience: 🚀 Seamless Tracking: Effortlessly track your orders without leaving the chat, providing a hassle-free experience. 📱 Real-Time Updates: Receive instant notifications and updates on your order status, keeping you in the loop. 💬 Operational Efficiency Unleashed: 🌐 Automation Power: AIShopGenie automates order tracking, reducing manual effort and enhancing operational efficiency. 🤖 Integrated Support: Connects seamlessly with key support and CRM tools, ensuring a comprehensive solution. 🛒 Why Choose AIShopGenie for Order Tracking? 📈 Enhanced Customer Satisfaction: Streamlined order tracking ensures transparency, building trust and satisfaction. 🕒 Operational Ease: With automated processes, AIShopGenie simplifies tasks, freeing up time for more strategic endeavors. Experience the future of order tracking with AIShopGenie—where convenience meets operational excellence! 🚀🌐 #OrderTracking #AI #CustomerExperience #support #ecommerce #Chatbot #marketing #retention #engagement
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Enhance Your Customer Journey: Seamless Order Tracking with AIShopGenie 💬🌐 Say goodbye to order tracking hassles and hello to a streamlined customer journey! 🛍️✨ AIShopGenie, your ecommerce AI chatbot, is here to make order tracking a breeze, ensuring transparency, trust, and operational efficiency. 🚚💻 🌐 How AIShopGenie Transforms Your Order Tracking Experience: 🚀 Seamless Tracking: Effortlessly track your orders without leaving the chat, providing a hassle-free experience. 📱 Real-Time Updates: Receive instant notifications and updates on your order status, keeping you in the loop. 💬 Operational Efficiency Unleashed: 🌐 Automation Power: AIShopGenie automates order tracking, reducing manual effort and enhancing operational efficiency. 🤖 Integrated Support: Connects seamlessly with key support and CRM tools, ensuring a comprehensive solution. 🛒 Why Choose AIShopGenie for Order Tracking? 📈 Enhanced Customer Satisfaction: Streamlined order tracking ensures transparency, building trust and satisfaction. 🕒 Operational Ease: With automated processes, AIShopGenie simplifies tasks, freeing up time for more strategic endeavors. Experience the future of order tracking with AIShopGenie—where convenience meets operational excellence! 🚀🌐 #OrderTracking #AI #CustomerExperience #support #ecommerce #Chatbot #marketing #retention #engagement
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SOCi, Inc. introduces SOCi Chat, an AI-driven chatbot offering immediate, localized responses across Facebook, SMS, and local websites, enhancing customer satisfaction and operational efficiency. Read the Latest full News - https://lnkd.in/dwGFWizr #MarTech #MarTechedge #SOCiChat #AIChatbot #CustomerEngagement #MultiLocationBusiness #GenerativeAI #CustomerExperience #OperationalEfficiency #LocalBusiness #ChatbotTechnology #BusinessInnovation
SOCi, Inc. Launches SOCi Chat: AI-Powered Chatbot Revolutionizing Customer Engagement for Multi-Location Enterprises
martechedge.com
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Talkdesk: Cloud Contact Center for Modern Customer Service Talkdesk was founded in 2011 by Tiago Paiva and Cristina Fonseca. Talkdesk empowers businesses to deliver exceptional customer experiences through their cloud-based contact center software. Led by tech veterans Tiago Paiva (CEO) and Cristina Fonseca (CTO), Talkdesk prioritizes innovation and customer focus. Their comprehensive platform includes features like automatic call routing, interactive voice menus, and omnichannel communication (voice, email, chat, SMS). AI-powered tools like virtual agents and analytics further enhance efficiency and personalization. Talkdesk's key strengths lie in: Innovation: They leverage cutting-edge AI and machine learning to automate tasks and personalize interactions. Scalability: The cloud-based platform adapts to changing needs, growing with your business. Customer Focus: Personalized support and ongoing resources ensure customer success and loyalty. However, the contact center software market is competitive. Talkdesk tackles this by focusing on innovation, customer-centricity, and strategic partnerships. As they expand globally, challenges lie in scaling operations, managing talent, and maintaining their culture. Looking ahead, Talkdesk aims to: Advance AI capabilities: Take AI features to the next level to further enhance automation and personalization. Expand omnichannel offerings: Provide a wider range of communication channels to meet evolving customer needs. Deliver actionable insights: Leverage advanced analytics to empower businesses with data-driven decisions. By prioritizing these goals and maintaining their customer focus, Talkdesk is well-positioned for continued growth and differentiation in the ever-changing contact center software landscape. #thenewagebusinesses ATLAS SkillTech University ISDI Mumbai Dr. Tapish Panwar Talkdesk Tiago Paiva Cristina Fonseca
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Chatbots offer a cost-effective and efficient way to provide excellent customer support, boosting conversions and building trust in your eCommerce platform. With eServeCloud AI enabled Chat bot you can Cost-effective: Chatbots automate repetitive tasks, reducing human labor and associated costs. 24/7 support: Unlike human agents, chatbots are always available, offering instant replies and reducing customer wait time. Faster response: Chatbots respond immediately, avoiding customer frustration and potential drop-offs. Personalized engagement: AI-powered chatbots can customize deals and remember past purchases for a more relevant experience. Millennial-friendly: Chatbots align with the communication preferences of today's majority customer base. Technology-driven future: Embracing AI chatbots shows forward-thinking and positions your business for success. https://lnkd.in/dk6MuPrW #personalizedmarketing #marketingdigital #b2bmarketing #b2bgrowth
Level Up Your B2B eCommerce: How Chatbots Streamline Complex Customer Journeys
https://www.eservecloud.com
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