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AI Chatbots in Healthcare: 3 Key Insights from Recent Research Review Researchers from McGill University, including Moustafa Laymouna, Yuanchao MA, David Lessard, Tibor Schuster, Kim Engler, and Bertrand Lebouche, recently conducted a literature review that highlights the transformative potential of AI chatbots in health care. https://lnkd.in/epgWxZWw Here are 3 key insights: 1. Chatbots Enhance Health Care Delivery and User-Centric Services • Remote Health Services: Chatbots are revolutionizing how health care is delivered by providing on-demand, remote services that enhance patient care, support, and management. • Health Literacy and Empowerment: Through educational content and skills building, chatbots help improve health literacy, empowering patients to take control of their well-being. • Behavioral Change Support: AI chatbots offer tailored strategies to promote healthier lifestyles and self-care, making them valuable tools in long-term health management. 2. Chatbots Promote Health Care Equity and Bridge Access Gaps • Broad User Base: AI chatbots cater to a wide variety of users, from those focused on general wellness to individuals with chronic or specific health conditions. • Mental Health Support: They provide accessible, stigma-free mental health services to users of all ages, addressing the growing demand for mental health care. • Equity and Inclusion: Chatbots help bridge the digital divide, ensuring that health care services reach underserved populations and promote equity in care. 3. Challenges of Chatbot Uses in Health Care • Accuracy and Patient Safety Concerns: While chatbots are effective for minor health issues and off-hour information, their limitations in handling complex health scenarios raise concerns about the accuracy of health management and patient safety. • Increased Demand for Human Expertise: Chatbots require sophisticated AI technology, placing increased demands on human expertise to maintain, supervise, and ensure proper function. A human-in-the-loop approach, like the one adopted by Juji's conversational AI platform, effectively addresses several key challenges in deploying AI chatbots in health care. By faithfully following designed healthcare workflows and smartly supporting the interleaving of multiple workflows automatically, Juji ensures chatbot interactions are clear, structured, and capable of guiding users through a broad range of health scenarios. The platform also enables the integration of human-curated knowledge directly into chatbot responses, a critical feature in health care where accuracy is essential. Additionally, Juji provides robust analytics and reporting for seamless monitoring of chatbot performance and user interactions. By fostering a close human-AI collaboration, Juji enhances safety, precision, and the overall quality of care. #AI #Healthcare #DigitalHealth #HealthEquity #Chatbots #AIChatbots #MentalHealth #PatientCare #UserCentricServices

Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review

Roles, Users, Benefits, and Limitations of Chatbots in Health Care: Rapid Review

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