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CLEAR: A Framework to Guide College Staff and AI Chatbots to Support Student Mental Health Student mental health is a growing concern for colleges and universities, significantly impacting student success and retention. According to a 2023 Student Voice survey, nearly half of college students believe faculty and advisers have a responsibility to help address their mental health struggles. Yet, many institutions are not fully equipped to provide the necessary support, leaving staff feeling overwhelmed. To address this challenge, InsideTrack, in collaboration with Corporation for a Skilled Workforce (CSW), introduced the CLEAR framework—a trauma-informed approach designed to guide staff in supporting student mental health. CLEAR, which stands for Confirm, Legitimize, Evaluate, and Respond, encourages empathy and understanding before diving into problem-solving, helping staff better engage with students in distress. https://lnkd.in/gv-rQiDC Key elements of the CLEAR framework include: • Confirm: Acknowledge the student’s feelings • Legitimize: Validate their emotions • Evaluate: Gain a full understanding of their situation • Respond: Provide support and actionable next steps While the CLEAR framework is an invaluable tool for human staff, it can also be used to guide the creation of AI agents, allowing them to work alongside human staff to provide more scalable and comprehensive mental health support. Cognitive AI chatbots, like those built with #JujiStudio, are equipped with active listening capabilities, emotional intelligence, and the ability to dynamically adapt to context—making them the ideal tool for implementing the CLEAR framework. Here’s how: • Guide Conversations Effectively Cognitive AI chatbots can use the CLEAR framework as expert guidelines to structure conversations, mirroring human interactions. They confirm concerns, legitimize feelings, evaluate situations, and respond with empathy, making the exchange more supportive and meaningful (see Image 1). • Generate Personalized, Context-Sensitive Responses These chatbots can tailor responses based on the specific context and emotional state of a student. They provide customized advice and escalate complex cases to human staff when necessary, ensuring students receive the right level of support (see Image 2). • Complement Human Staff AI chatbots don’t replace human staff but enhance their capacity by managing routine mental health check-ins and offering real-time support. They can also share insights and flags based on ongoing conversations, ensuring staff stay informed and proactive. By integrating the CLEAR framework into AI chatbot interactions, institutions can align their digital tools with trauma-informed care principles, delivering both compassionate and scalable mental health support. #StudentSuccess #MentalHealth #HigherEd #AIChatbots #TraumaInformedCare #EdTech #CLEARFramework

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