Jordan Hurguy’s Post

Let’s talk perspective and #teamwork! Did you know Winston Retail also does pop ups AND retail stores? The number one question I am always asked is what do you do?! My 10 year old smiled as I walked out of the house today in something other than my work from home uniform. From hospital stays, costco trips, school events and leadership I enjoy every.single.moment. In reality I do it all! ☺️ Chaos is my daily, but perspective and perseverance trump all. When you land a role at a company that trusts you to soar anything is possible! Throwing on my retail managment hat and heading to a store threw things back into perspective today. I am simply thankful. I wake up everyday and connect with humans on my team. I am trusted to make an impact as a people leader not a manager. At Winston there are no boundaries. We show up, work dang hard and never look back. Think about how you precive something… why was your day hard, and what could you have done differently? Someone struggling on your team, pick up a shift or find solution. Share your struggles because I assure you 3 other people have a similar story. At the end of the day, choose your hard. You have the power to change your future and the trajectory of your career! I empower everyone to do something kind and see what response you get. ✨ #wearewinston #crossfunctional #perspective #teamwork #filaretail #winstonretail #chooseyourhard #wearehiring #joinmyteam #leadership #regionalmanagement

This afternoon I was in a well known cycle store paying up at the till just a couple of moments before closing. Guy who was serving at the till just walked off. His colleague (could have been his supervisor) asked him to serve me and he said he had stuff to do then off he went. They had a bit of a stand off and it all got a bit awkward. The colleague/supervisor then reluctantly served me. Trying make light of the situation I said “I’ve never felt so wanted” to which he ignored then wished me a good evening. It’s been on my mind all afternoon because it was such a poor experience. I really felt embarrassed, awkward and aghast all at the same time. But most of all I keep thinking about what might be behind that guy wanting to clock off so badly and the pair of colleagues openly arguing on the shop floor. My guess is that a lack of strong leadership is behind poor team engagement, low motivation and no accountability. It made me sad for the team, the leader and their customers. I was quite excited about buying my bike tent and now feel all flat! People who work in retail have such a tough job and a leader has such an impact on the way their team view and treat customers. It has to start with great communication, connecting the team to feeling like they make a difference. Happy team = happy customers. #Leadership #teamengagement #customerexperience

As an Assistant Manager at [westbourne], operated by 23.5 Degrees Limited, I'm passionate about leading a team that thrives in a fast-paced environment while delivering exceptional customer service. Here are some key strategies I use: Clear Communication: Setting clear expectations and ensuring everyone is on the same page is crucial for smooth operations. Teamwork & Collaboration: Fostering a collaborative environment where baristas support each other creates a positive and efficient atmosphere. Empowerment & Recognition: Encouraging initiative and recognizing individual and team achievements boosts morale and ownership. Prioritization & Efficiency: We train on effective task management and prioritization to ensure timely service without compromising quality. Positive Reinforcement & Coaching: Providing constructive feedback and celebrating successes helps baristas grow and maintain a customer-centric mindset. The result? A happy, motivated team that consistently delivers the friendly and efficient service our Starbucks customers expect. #leadership #starbucks #customerfirst #coffeeculture #assistantmanager #23.5degrees

Have you ever wondered why some stores feel warm and inviting, while others leave you cold and searching for the exit? In my opinion, the answer often lies in the silent conductor orchestrating the experience: the Store Manager.   Of course, Brand Ambassadors get their due praise, however the Store Managers deserve a standing ovation. They're the invisible hand guiding the performance, shaping the team and setting the tone.   Their secret weapon? A carefully cultivated ensemble of skills that go beyond the art of the sale.   Think: - Emotional Intelligence: They read the room, inspire trust and foster a team spirit that radiates outwards. - 360° Knowledge: Business acumen, coaching prowess, leadership skills – they wear multiple hats, ensuring the store runs like a well-oiled machine. - Client Magnetism: They don't just wait for clients; they proactively draw them in with their engagement. The result? A store that hums with positive energy, expertise and a genuine desire to help. That's where loyalty blossoms and performance soars.   That’s why, for me, from the training perspective, is so important to properly equip the invisible orchestra conducting the symphony towards a success. If supported and nourished adequately, the Store Manager becomes the maestro behind the magic. ✨   #retailheroes #leadershipgoals #teambonding #skillsdevelopment #clientexperience #retailmagic   P.S. The photo below is of our Old Bond Street team, managed by our wonderful Store Director Ewa Konior G.G., A.J.P. which I am sharing with their permission.

Working 13 years in Retail Management. Am thankful for the Managers and District Managers who believed in me and developed me. Obi ama you taught me alot. find your bench talent and develop them. Features and line of sight always full. If sales are down in a certain area find out why? Is it lack of Merchandise? Is it the way it is displayed? how can you increase sales? Mandy Hill 100% recognition. Positive communication. Jenny Dyer DM looking over rolling 12 reports and P and L's. Showing me how to control expenses and promote sales. Its one thing to manage someone and another to lead them to success. when we hire someone we invest in them. we believe of their ability to perform the job and we invest in them training them. If they don't perform our expections. Then we need to have a conversation and find out what we can do as Managers and Supervisor to help them. Maybe its training. Maybe its personal. I have had several associates that would have been wrote up till their terminated. not only did they become productive but they became supervisors. ❤️

"Regeneration and resiliency will remain crucial (in the future of sourcing). While we’ll always be a global business, local sourcing in all markets where we have stores remains important because it allows us to react quickly to customer needs." In our latest #CPOSpotlight, Rupert Gaster spoke with Andrea Albright, Executive Vice President - Sourcing at Walmart about her distinct leadership style, sustainability and more. Read the full article 👇 #procurementinsights #sustainability #sourcing #WalmartSourcing

If you are a store manager, don't make this mistake.🙅♂️ . . . In every retail organization I worked in the past, I was always told, ‘If you want to grow, then prove yourself.’ My #1 mistake - I always said yes and continued to work hard only to realize that the bosses were never satisfied.😩 I don't blame them because the problem is I never asked them what they meant when they asked me to prove it. If you are a store manager and someone tells you to prove yourself, ❌ Don't mindlessly say yes ❌ Don't work hard without a clear purpose and goal ❌ Don't overcommit just for the sake of doing it Instead, do this👇🏻 ✅ Ask your boss about their top 3 expectations from you. ✅ Get clarity on how they will measure your success or failure as a store leader ✅ Ask their top 3 non-negotiables which they cannot compromise with These expectations, clarity, and non-negotiables are something you should stick to as long as you are reporting to that boss. That's one way to prove yourself. What do you say? Are there any other possible ways? Do share them in the comments! #storemanager #retailmanagement #proveyourself #storemanagement

I've been back from maternity leave for 2 months and here is the one thing that stands out as I walk my mall. Very few retailers are having FUN with their customers. Sometimes we lose sight of what our roles are as retail leadership, there are SO many distractions, but the reality is that our most IMPORTANT role is creating customer loyalty and teaching our teams how to do the same. When people receive great or terrible customer service, they tell EVERYONE they know. So how do we change our mindset, our team's mindset around our ever-growing to-do list? How do we get consistent exceptional service at the top of the that list?

♻ US Product Sourcing & Sustainability ♻ 🔎 Great article here from Andrea Albright facilitated by Rupert Gaster LinkedIn is often packed with 'insights' but this dive into the people and the strategy behind Walmart's global sourcing programme is GENUINELY interesting (IMHO). 🛠📦My highlight... 2/3 of Walmart US products are made, grown, or assembled in the US! I find this fascinating and it speaks volumes about the steps that larger #retailers are making to become more #sustainable #ecommerce #sourcing #procurement #walmartmarketplace #supplychain

Pictures are worth a thousand words! This picture has me beaming with pride both personally and professionally. My wife, Wynne, sent it after I mentioned our youngest son is eager to take the dog for a walk when she gets off work tonight from Walmart. Wynne is a Store Manager in the Neighborhood Markets and she is pretty awesome! Her picture captures the heart of what makes #Walmart a great place to work - servant leadership. As our Walmart CEO Doug McMillon shared recently with Simon Sinek, “…[I]f I had, in my experience, to boil Walmart down to one word, it'd be serve. And if you gave me two words, it'd be servant leadership.” This picture embodies just a few of the ways our leaders show up… 🛒 Each associate and position matters to servant leaders. Whether retrieving carts for customers, sweeping floors, or stocking shelves, servant leaders are always there to work side-by-side with their associates! 🦺 Associate safety is our priority. How leaders model safety behaviors - are they walking the talk - is key to having a culture of safety! When associates see leaders modeling the behaviors, it reinforces what great looks like at all levels! 😁 How we do our work - with a smile and a can do attitude - matters. Pushing carts is tough, but choosing to smile thru it is a choice! We have to have fun while we work! Recently, we have seen tremendous stories about Walmart Store Managers, including Nichole Hart, #GregHarden, and Mustafa Tovi (who was recently promoted 👏🏼🎉). The constant across all of these stories, including my awesome wife, is that they are all servant leaders! This is the greatest place to turn a #GoodJob into a #GreatCareer! The reality is that #YouBelong at Walmart! Come join us! #apathforeveryone #ServantLeadership #OurPeopleMakeTheDifference #TeamWalmart #ReachYourPotential