Keeping your team trained on the newest trends and treatments can give you a competitive edge by attracting new clients and retaining your loyal clientele. From embedding training from day one, to exploring external training opportunities, and staying current with industry news, here’s how you can boost client retention and increase profits at your salon or spa.
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Beauty Salon Influencer | Makeup career consultant | Youtuber with 150K subscribers | Salon owner | CIDESCO certified | 20 years of experience into Makeup & Beauty Industry | Public speaker
Effective Salon Management: Tip of the Day Start your week by setting clear, achievable goals for your salon. 📝 Break them down into daily tasks to keep your team focused and motivated. Regularly review your progress to ensure you stay on track. Why it matters: A well-managed salon not only operates smoothly but also creates a positive environment for both staff and clients. By setting goals, you provide direction and purpose, making it easier to achieve success. Practical steps: 1. Identify key areas: Focus on crucial aspects like client satisfaction, staff performance, and financial health. 2. Set SMART goals: Ensure your goals are Specific, Measurable, Achievable, Relevant, and Time-bound. 3. Delegate tasks: Assign specific tasks to team members to foster accountability and teamwork. 4. Review regularly: Schedule weekly meetings to review progress and make necessary adjustments. Remember, consistency is key! 🌟 Let’s make this week productive and successful! #SalonManagement #BusinessTips #SalonSuccess #GoalSetting #TeamMotivation #MagicalSehba
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It's not only what you ask, but how you ask. Our new blog post dives into why a respectful, guest-centric approach to asking for feedback is crucial for better insights and stronger guest relationships. #guestexperience #hospitality #hotelindustry #hoteliers #cx https://lnkd.in/ejTP228b
How to Get More (and Better) Guest Feedback: A Respectful Approach
guestinsight.com
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It's not only what you ask, but how you ask. Our new blog post dives into why a respectful, guest-centric approach to asking for feedback is crucial for better insights and stronger guest relationships. #guestexperience #hospitality #hotelindustry #hoteliers https://lnkd.in/eVgmv7yY d
How to Get More (and Better) Guest Feedback: A Respectful Approach
guestinsight.com
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Founder Global Hair Academy| Business Coach |Profitable Business Blueprint for Salon Owners 🎓 Salon Skills Training in advanced like blonde balayage, 📈 Marketing Strategies: increase your profit margin by 42%.
Calling all salon owners and their incredible teams! 🚀 Discover the game-changing benefits of personalized client experiences. Prioritize Training and Skill Development: Invest in ongoing training for your salon team, ensuring they are equipped with the skills needed to offer personalised client experiences. A team that continuously refines their expertise contributes significantly to the success of your salon. Create a Welcoming Atmosphere: Foster a warm and inviting environment in your salon. Ensure that clients feel comfortable expressing their preferences and concerns. A welcoming atmosphere enhances the overall experience and contributes to the formation of lasting connections. Utilize Client Feedback: Actively seek and utilise client feedback. Regularly collect insights on their experiences, and use this information to refine and improve your services. Clients appreciate being heard, and adapting based on their feedback shows a commitment to their satisfaction. When you tailor services to individual preferences, you're not just creating beautiful looks—you're forging lasting connections. Witness increased client retention, loyalty, and let positive word-of-mouth become the driving force behind your salon's success! 💄💇♂️ #SalonBenefits #PersonalizedBeauty #ClientRetention
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L D Professional | BASE Coach | Certified Marriott Interviewer | Trainer | Trilingual | Aesthete | Pet Lover
🌟 GUEST Model Training 🌟 12.12.2023 Recently, I had the pleasure of facilitating a GUEST Model Training, and it was an incredible journey through the art of guest interaction. The G.U.E.S.T. model breaks down the essential steps to create memorable experiences for our guests: 🔍 G - Greet the Guest: The first impression sets the tone. A warm and genuine greeting can make all the difference. ✨ U - Use the Guest's Name: Personalization matters! Using a guest's name creates a connection and adds a personal touch to the interaction. 🤝 E - Establish Guest Needs: Understanding and addressing the unique needs of each guest ensures a tailored and positive experience. 💬 S - Show Interest in the Guest: Engaging in meaningful conversations shows that we care. Active listening fosters a sense of connection and builds rapport. 🙏 T - Thank the Guest: Gratitude goes a long way. Expressing thanks at the end of an interaction leaves a lasting impression. 💡 Each step of the GUEST model plays a crucial role in elevating the guest experience. Whether you're in hospitality, customer service, or any field that involves interaction, these principles can make a significant impact. #CustomerService #Training #GuestExperience #GUESTModel #Hospitality #ProfessionalDevelopment #learninganddevelopment #AloftCreek Camille Aira Parlan Kuleni Jimilu Sumana S. Paul
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5 Simple Salon Reception Rules for a new team member or receptionist to learn. ⭐ ALWAYS FOLLOW UP MISSED APPOINTMENTS I emphasise to receptionists always to contact a client if they have missed an appointment. ⭐ NEVER MOVE APPOINTMENTS I find it incredibly disrespectful when a regular client gets moved from one column to another without being asked or consulted. ⭐ DO LEARN AND USE THE CLIENT’S NAME Always introduce yourself and preferably wear a name badge. One sure way to make a client feel worthless is to refer to them in a three-way conversation as “he”, “she”, “him” or “her”. ⭐ NEVER LEAVE THIRD-PARTY MESSAGES If you need to contact a client and cannot get in touch, please only ever leave a message on a personal mobile phone. Never leave a personal message with a family member or friend, or on a landline answerphone. ⭐ NEVER REACT I always say that there is one thing you don’t ever know about a client – and that is what they don’t want you to know. When a client arrives, you don’t know what kind of day they have had, or what is truly going on within their work, family or life in general. Follow these simple steps for Salon Success! Here’s to your great business! #SusanRoutledge #SalonSuccessFreedom #BeautyDirectorsClub #FinishingTouchClinic #BeautyBusiness #BeautyBusinessExpert #SpaOwner #SalonOwner #SalonOwnerSuccess #SalonBusinessCoach #SalonBusinessMentor #AwardWinningSalon #FREEMasterclass #FreeLearning
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✨ Elevate your business by mastering the art of guest experience! Explore the latest trends and best practices in our insightful blog post #GuestExperience #HospitalityExcellence #InMomentInsights
Guest Experience Guide: Top Trends & Best Practices | InMoment
https://inmoment.com
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Empowering ambitious organizations with innovative technology, services and solutions. #Ownthemomentsthatmatter #CustomerExperience #CX #EX #LetsTalkAboutExperienceImprovement
✨ Elevate your business by mastering the art of guest experience! Explore the latest trends and best practices in our insightful blog post #GuestExperience #HospitalityExcellence #InMomentInsights
Guest Experience Guide: Top Trends & Best Practices | InMoment
https://inmoment.com
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Giving our guests with a comfortable experience might be your number one goal as manager , but the fact of the matter is that you are running a business. You will need to sell more rooms and get more footfall to ensure profitability in the long run. And most of the time, inefficient processes will lead to lost prospects. For example, many of our generation's managers have been trained to answer all our incoming phone calls within an x number of rings. However today, mostly due to cutbacks and multi tasking, the role of phone operators in most hotels have been transferred to the front office. Not so easy to answer phone calls while all the front desk counters are occupied and guests are checking in non stop....and you are short handed. So unfortunately, many smaller hotels will fail to return most sales queries and inquiries are lost, ignored, or abandoned. Your prospects may then be headed to your closest competitor if that is the case. A well established sales process leads to smooth customer interactions. Use technology to help you streamline the process and make it as pain free for the guest as possible. For example , why not use simple web forms to take in leads from your websites and send them straight to the sales funnel?
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🌟 Unlocking Excellence: The Power of Mystery Audits in Hospitality 🌟 In the fast-paced world of hospitality, delivering exceptional experiences is paramount. That's where mystery audits come in – an invaluable tool to propel your business to new heights of success. Here's why every savvy hospitality company should make mystery audits a cornerstone of their strategy: - Operational Mastery: Mystery audits provide an unbiased lens to scrutinize every aspect of your operations, uncovering hidden inefficiencies and areas for improvement. From service quality to cleanliness standards, these audits offer actionable insights that drive operational excellence and elevate your brand reputation. - Cost Efficiency: Efficiency is the name of the game in hospitality. Mystery audits enable you to identify wastage, streamline processes, and optimize resource utilization. By pinpointing areas of unnecessary expenditure, you can enhance your bottom line without compromising on service quality. - Customer Delight: At the heart of hospitality lies the quest to exceed customer expectations. Mystery audits empower you to fine-tune every touchpoint of the guest journey, ensuring consistency and excellence. By addressing pain points and enhancing service delivery, you can create memorable experiences that keep guests coming back for more. - Benchmarking and Improvement: Stay ahead of the competition by benchmarking your performance against industry standards and peers. Mystery audits provide invaluable data that fuels continuous improvement initiatives. Set ambitious goals, track progress, and drive innovation to maintain your competitive edge. - Employee Empowerment: Behind every exceptional guest experience are motivated and well-trained staff. Mystery audits serve as a tool for employee empowerment, offering recognition for outstanding performance and constructive feedback for growth. By investing in your team, you cultivate a culture of excellence that resonates with guests. In conclusion, mystery audits are the key to unlocking operational efficiency, driving cost savings, and delivering superior customer experiences in hospitality. Embrace this powerful tool and watch your business soar to new heights of success! 🚀✨ #HospitalityExcellence #MysteryAudits #OperationalEfficiency #CustomerDelight
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Absolutely! Keeping your team trained on the latest trends and treatments is crucial for staying ahead in the competitive salon and spa industry.