What an excellent way to kickoff Automotive Training Institute's SuperConference 2024, David Avrin! "Becoming Ridiculously Easy to Do Business With" is exactly the headspace of our company right now. You asked, "If your customers could wave a magic wand, what would they change?" Reflecting on that question, we're taking a step back to walk our own customer journey at Lee Myles Auto Care & Transmissions in Southeast PA. This month's goal: Map out the CX step by step and self-identify the pain points for our customers. There is undoubtedly a good deal of friction we could remove in order to give our customers an even more convenient experience and claim our title as the "safest choice" in our market. 6-Month goal: Set up a Customer Advisory Board and ask THEM! Our Company's Mission is "Making Lives Better." We're excited to figure out how many more ways we can enhance our customers' lives! Thank you for the jumpstart!
Having a blast as the opening keynote for the Automotive Training Institute SuperConference 2024 at the Gaylord Texan outside Dallas for 800 small business owners and their teams. A bonus is being able to stick around to share dinner last night my good friends David Horsager, Stephen Shapiro and South African Ryan Stramrood and then watching them rock the big stage for their keynotes as well! Big thanks to Ross Bernstein, CSP, CPAE, GSF for the recommendation! #customerexperience #cxstrategy #keynotespeakers
