J.D. Power Utilities Intelligence’s Post

🚰 High costs, information gaps and low levels of trust leave a bad taste in water utility customers’ mouths. The combined water and sewer bill for a typical household in the United States has increased 54.8% since 2012 amid safety alerts, concerns about per- and polyfluorinated alkyl substances (PFAS) contamination and supply shortages. According to the J.D. Power 2024 U.S. Water Utility Residential Customer Satisfaction Study, 41% of customers say they do not feel the water provided by their local utility is safe to drink. 🔑 Key study findings: - Generational perceptions of water safety: Pre-Boomer and Boomer generations are the most likely to say their water supply is safe to drink (80% and 69% respectively). Among Gen X, 60% say their tap water is safe. That percentage falls to 53% for Gen Y and 45% for Gen Z. - Utilities mum amid growing PFAS concerns: Despite news reports of PFAS contamination, only 2% of residential water utility customers recall receiving any communication from their utility about PFAS. ➡️ View the press release for more insights: https://hubs.la/Q02vWHwk0 #Utilities #TapWater #WaterBill #Utility #CustomerSatisfaction

One of the requirements of a water bill as per the Consumer Engagement Guidelines is the applicable tariff schedule.Calculating water bills accurately is crucial, ranging from economic efficiency and resource management to customer satisfaction and regulatory compliance. It’s important because; 1. It ensures that water utilities recover the costs associated with water supply, treatment, distribution, and infrastructure maintenance. 2.Encourages proper water usage hence conservation and no wastage. 3. Provides a fair and transparent pricing mechanism for consumers, ensuring they pay for what they use. 4. Raises awareness among consumers about their water usage patterns and the environmental impact of their consumption habits. 5. Provides a clear basis for resolving billing disputes, as customers can see how their charges are calculated. #waterservicesforall

Water management slashes US giant’s maintenance costs - Annual Savings of Over $2.6 Million in Water Management In the food and beverage industry, high leakage and contamination in process fluids can lead to significant operational inefficiencies. One customer faced such challenges with a single-pass flow-through system, where over 1 million gallons of water were being consumed daily across 726 pumps. A deeper dive revealed that 405 of the flow control devices were set to maximum flow, leading to potential contamination, and 79 seals were leaking up to 192,000 gallons of water per day. Enter AESSEAL® with the solution: replacing the outdated system with 450 SW2™ Water Management Systems. This closed-loop system optimized water usage eliminated contamination risks, and improved seal reliability. 👉 Watch the full video to see how AESSEAL® transformed this operation. 🔗 https://hubs.ly/Q02QyRfb0 📩 [email protected] 📞 91 2113 233 333 #AESSEAL #mechanicalseals #pumptechnology #engineeringsolutions #watermanagement #sustainability #costsavings

Applications of Waterson's solution are diverse. Our real-time water monitoring solution can be connected in the pumping station to collect and analyze data on drinking water quality. When connected, Waterson doesn't just collect data – it analyzes it, providing invaluable insights into the quality of drinking water. 🔍 What sets Waterson apart? It's our device equipped with advanced sensors that deliver real-time water quality assessments at 1-minute intervals. Just 24 hours is all it takes to detect dynamics in water quality at any specific connection point. 💧 Here are the key benefits of the Waterson system: Continuous Monitoring: Provides real-time data on minute-by-minute changes in water quality, allowing for continuous assessment of the impact of operational processes on water quality. This creates opportunities to improve the water quality management and audit monitoring programs. Proactive Communication: Helps to facilitate proactive communication with drinking water consumers in cases of water quality deterioration, such as discolouration of water during firefighting events or repairment works of water distribution or treatment systems. Data-Driven Maintenance: Regular measurements enable the planning of service works based on real-time water quality instead of relying on calendar-based maintenance plans. Disinfection Program Evaluation: Enables evaluation of the effectiveness of disinfection programs by assessing immediate changes in drinking water quality in real-time. It's about ensuring safe, clean drinking water for everyone. Waterson is not just a tool but a partner in enhancing water quality management and consumer safety. #WaterQuality #Innovation #WatersonTech #RealTimeMonitoring #SafeDrinkingWater @watereurope

Article on the 2024 Utah State Research Study on Water Main Breaks. https://lnkd.in/dFr6PGPF Interesting Notes: -“Overall distribution main failure rates at 13.3 breaks (annually per 100 miles) are 505% higher than for transmission mains at 2.2 breaks,” - "The study also found that “43.5% of utilities do use some form of regular condition assessment of their water mains,” the report notes. “This highlights the need for pipe performance data and pipe condition assessment as part of a cost-effective asset management program.” - Overall, 19.4% of water mains, for a total of 452,000 miles, “were reported to be beyond their useful lives but have yet to be repaired or replaced due to lack of funds,” If you need assistance in monitoring #waterflow, #waterpressure, and #leakdetection on your transmission and distribution main lines, Badger Meter has a suite of smart water solutions to assist you in your efforts. Syrinix #Telog

Setting the record straight on water and waste water supply contracts! 💦 It has come to my attention that some Energy brokers and Energy consultancies have been claiming they can obtain fixed rate water and waste water supply contracts for 1 to 3 years with no increases giving the impression thee are no service supply increases, Unfortunately, this is FALSE! I have read these claims on both LinkedIn and "X" Wholesale water charges in some areas of the UK have increased by over 15%, and it's common sense that the Water Retailer is not going to absorb the annual increases and not pass them onto the customer. The Water Retail Market already has enough challenges without false claims in an effort to secure new business. So, let's spread the word and make sure everyone knows the truth. Thank you for your attention. #Water #WaterindustryNews #WaterIndustry #WaterRetailMarket #BusinessWaterSupplier #SwitchingBusinessWaterSupplier #BusinessNews #Energy #EnergyMarket #EnergyNews

SWITCHING MADE SIMPLE! We Are The ONLY Business Water Comparison site that tenders YOUR Water Supply Contract To The WHOLE Water Market Giving ALL Water Retail Companies The Opportunity To Bid For YOUR Water Supply Contract In A Unique Competitive Environment. There Is NO OTHER Platform In The Water Market Right Now. Developed And Managed By A Top Tier Team Of Water Industry Experts To Ensure YOU Get The BEST VALUE DEAL Maximising Your Savings And With EVERY Switch You Also Recieve A FREE Water Audit Report Which Will Identify Savings And Refunds Due To Any Overcharges By Your Previous Water Supplier. We Are The ONLY Water Business That Is Governed, And Abides By The Water Regulator- OFWAT Codes Of Conduct We Are Independant, Impartial And Transparent And definitely NOT Brokers! "Switching Made Simple" Order Online> 💦 https://lnkd.in/ekRtDAGG Free water audit with every switch Our water audits can identify further savings and you may also be entitled to refunds due to incorrect historical water bills! Our customers are saving in excess of 30% off their water bills. #Water #TalkingWater #SwitchMadeSimple #SwitchWaterSupplier #WaterIndustry #Procurement #EnergyNews #Energy #EnergyBroker #EnergyManager #BusinessWaterSupplier

🧊🔍 As the cooling season winds down, it's time to evaluate: How did your water treatment company perform this summer? Proper service should be focused on preventing equipment failure, improving efficiency and lowering costs, as well as local compliance. From corrosion control to legionella management, to cutting monthly overhead costs, every detail matters. Learn what to look for and determine if a change is needed. https://lnkd.in/e9UpS5En #CoolingTowerMaintenance #FacilitiesManagement

The foundation of confidence in our drinking water lies in our production process. The production process of the district drinking water system (DWS) at Unisus Green Energy adheres to NSF International standards, including the filtration processes, disinfection procedures, piping systems, and smart drinking faucets in all rooms. NSF is an independent, internationally recognized organization that develops public health standards and provides testing, auditing, and certification of products and services. NSF also establishes robust standards to evaluate the quality of the drinking water production process. The practice encompasses the scrutiny of all materials that come into contact with water to ensure they are safe and free from chemicals that could harm consumers. Learn more about district drinking water at https://lnkd.in/g_YrmVw5 #UnisusGreenEnergy #NSFInternational #DistrictWater #Sanitation #SmartFaucet

Another successful year using less water and receiving payment for water we produce ------------ In 2015, we performed an audit of our drinking water system. It showed that 45% of the water our municipal system was producing was “non-revenue" water. This meant we were only collecting revenue (water bills) for 55% of the water produced at the treatment plant on Mountain Rest Road. This was the highest rate of non-revenue water the auditor had observed among communities in New York State. Non-revenue water is defined by the American Water Works Association as the sum of unbilled authorized consumption (water for firefighting, hydrant flushing, public buildings, etc.) plus apparent losses (customer meter inaccuracies, unauthorized consumption, etc.) plus real losses (system leakage and storage tank overflows). We made improving this figure a priority and are pleased to report 2023 was another successful year. Non-revenue water averaged 21.5% during the last 2 years through 2023, and 24% during the last 6 years through 2023. Now we are receiving payments for over 75% of the water produced, up from 55%. Additionally, we are simply using less water overall. For the last three years through 2023, we averaged using 246.9 million gallons annually. In comparison, we averaged 321.3 million annually for three years through 2015. New Paltz is using 74.4 million gallons of drinking water less per year and has been receiving payment for at least 75% of the water we produce.