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Greetings from Unique System!! We are Hiring for IT Helpdesk Technician with fully Remote Position Position: #IT_Helpdesk_Technician Location: Remote in India Interested candidates can share their resume on [email protected] Description: #Technical_Support: Providing #support\ #helpdesk to users experiencing #technical_issues. This can include #troubleshooting problems, running PowerShell scripts, #L1 to #L4 diagnosing #system errors\issues and offering immediate solutions or workarounds. #System_Maintenance: Regularly checking and maintaining IT systems to ensure they function smoothly. This includes software updates, hardware repairs, and network checks. #User_Assistance_and_Training: Helping users understand and efficiently use various #IT tools and #software. This may involve creating user guides, conducting training sessions, or offering one-on-one assistance. #Process_Improvement: Continually assess current processes for potential improvements using PowerShell automation. Collaborate with the IT team to implement automation strategies. #Network_Management: Overseeing and maintaining the organizations internal and external networks. This includes network security, connectivity issues, and managing #network access for users. #DataManagement and Security: Ensuring the security and integrity of data. This involves implementing data backup procedures, data recovery plans, and security measures to protect sensitive information. Documentation: Maintain accurate documentation of updates, processes, scripts and related systems. Problem-Solving: Identifying and solving complex IT issues, which require analytical skills and creative thinking. Staying Updated with Technology Trends: Keeping up to date with the latest technology trends and developments to recommend upgrades and improvements. Collaboration and Communication: Working with various teams and departments to ensure IT alignment with business goals. Good communication skills are essential to explain technical concepts in non-technical terms.

Are you thinking about hiring a new IT company? If you are, or if you already have one, here's a question that you should ask them: "Is your helpdesk local or outsourced?" Be careful about hiring smaller IT companies that may outsource this critical role. When the helpdesk is outsourced, you may end up speaking with a tech who is not familiar with you, your network, previous problems & personal preferences. Worse yet, they may not be as qualified to help you. At PrydeTech, we provide a dedicated technician to your account who will get to know you and your company, as well as your preferences and history. This means they'll be more capable of successfully resolving your IT issues. For a complete IT Buyers Guide: 18 Revealing Questions To Ask Any Computer Consultant Before Giving Them Access To Your Company's Network, visit www.PrydeTech.com #technology #managedserviceprovider #arlingtonbusiness #helpdesk #dfwbusiness

#hiring Application Support Supervisor, Atlanta, United States, fulltime #jobs #jobseekers #careers #Atlantajobs #Georgiajobs #HRRecruitment Apply: https://lnkd.in/g_PmvbsZ DataStaff, Inc. is currently seeking an Application Support Supervisor for a long-term contract opportunity with one of our direct clients in Atlanta, GA. This position is hybridResponsibilities: Supervises a team of IT professionals that define, develop, and maintain information systems within the organization. Reports to IT Manager.Assign the issue tickets, prioritize them, ensure the tickets are attended to in a timely manner and addressedManage all relevant communication with the users as well as the external stakeholders connected to the issue.The Supervisor is also responsible for ensuring that all team level tasks are actively managed, logged, tracked, monitored, and reported appropriately following the established practices and protocols established.Read and Understand Provided Application Documentation:Application documents will be provided to use as reference while providing technical assistance to end users.Research and Attempt to Resolve Tier-I GIMS Issues:While the Tier-I support team will handle most typical workflow related questions, the Tier-II support team will be required to support any issues where users are experiencing unique challenges from going through all the steps accurately and yet not able to complete their assigned tasks. These will most commonly arise from a phone call but in certain cases, the issues may be reported via email. In some cases, the Tier-II support team will work collaboratively with the Tier-I team to resolve the issue, and on other occasions, the Tier-II team may be required to work directly with the end user.Assume ownership of Issue Log of all issues:The Supervisor will be required to establish an issue log with the Tier-II support team to maintain a tracker of all support issues presented with the corresponding status as follows:Date/Time of reporting.Issue ID.End-User name, company contact email and phone number.Issue title.Issue Details.Issues status.Assigned support staff.Date of resolution and final communication to end user.Document and Communicate Unresolved Issues to IT Staff:In the rare instance that the Tier-II GIMS App support team is not able to resolve an issue they will need to document the problem; the steps attempted towards resolution, and challenges faced, and send the information to the IT team for further analysis.Qualifications:Minimum 5 years of similar working experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.This position is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision cove

Opportunity

I am #HIRING!! Please hit #Like or #Comment so that i can review your porofile. Just comment "YES" We Will let you know if we have opportunities for you. Thanks #DesktopSupportEngineer #ITTechnician #FullTimEngineer #DispatchEngineer #TechnicalSupport #ITSupport #HelpDesk #Troubleshooting #NetworkSupport #HardwareSupport #SoftwareSupport #ITInfrastructure #ITOperations #ITServiceManagement #TechnicalProblemSolving #OnsiteSupport #DataCenters #MigrationsSupport

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Someone who works as IT support is commonly referred to as an "IT Support Specialist" or "IT Support Technician." Depending on their specific role and level of expertise, other titles might include: Help Desk Technician Technical Support Specialist IT Support Analyst Desktop Support Technician Systems Support Specialist Network Support Technician IT Support Engineer IT Help Desk Support These professionals are responsible for assisting users with technical issues, maintaining IT systems, and ensuring that technology-related problems are resolved efficiently. Technical support involves providing assistance to users of technology products and services. This can encompass a wide range of tasks and responsibilities, including: #Troubleshooting: Identifying, diagnosing, and resolving technical issues with hardware, software, networks, and other IT systems. #Customer Assistance: Offering support through various channels such as phone, email, live chat, or in-person to help users resolve their technical problems. #Software Installation and Configuration: Assisting customers with the installation, setup, and configuration of software applications. #Hardware Support: Providing guidance on the use and maintenance of hardware devices such as computers, printers, and mobile devices. #System Monitoring: Continuously monitoring systems to identify and address potential issues before they become critical. #Documentation: Creating and maintaining documentation, such as user guides, FAQs, and knowledge base articles to help users solve common problems independently. #Training and Education: Educating users on how to use products and services effectively, often through tutorials, webinars, or one-on-one training sessions. #Upgrades and Updates: Assisting with the implementation of software updates, patches, and hardware upgrades. #Security Support: Helping users secure their systems by installing and configuring security software, and educating them about best practices for online safety. #Feedback and Improvement: Collecting user feedback to identify areas for improvement in products and services, and communicating these insights to the development team. Effective technical support requires strong communication skills, technical knowledge, problem-solving abilities, and a customer-centric approach.

Actively Hiring for "Help Desk Consultant" || Michigan Feel Free to reach me out @ [email protected]/678-374-6656. - Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems.  - Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12. Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents.  - Monitors server and network system monitoring tools and responds appropriately to alarms.  - Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation.  - Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution.  - Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Track and monitor security concerns. - Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution.  - Monitors system resources (e.g. processor, memory and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer.  - Opens trouble tickets and assign to the appropriate support group.  - Grants physical access to hosting centers both locally and remotely. Administers established security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal.  - Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers.  - Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis. Uses communications tools appropriately to receive and disburse information.  - Answers and makes phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders.