Instacart’s Post

so if anybody’s wondering, the reason why I’m on here and saying anything about the Instacart issues is because you figure on any given day at the that I sit at on a slow day it would be about five batches per hour, the Safeway, depending on the could be anywhere from 2 to 5 an hour, Walmart probably another at least five an hour maybe more uncertain days and of course we got Costco now the morning drop has at least enough batches to take one of their flats which they have at least 16 probably nether six people using carts this is supposed to be the busiest area of town. The thing is they keep telling us there’s lot of shoppers and not enough orders, but that’s not the case because if they would come down here and spend the time like I requested since it are only 45 minute drive down from San Francisco and actually look at it with their own eyes, what’s going on? You take all those doors. I’m doing this sprout Safeway we’re talking 779 and we’re talking Walmart Costco. We’re talking at least 9 to 12 an hour. Remind you that I’m out here from 6 AM on most days till at least five 536 so that’s about 12 hours. That many batches by 10 to 12 hours. This is how many batches that are being blocked from me.

do you know what’s frustrating? Is when you go to the Costco parking lot and all the people with the bottom multiple phones let you only have batches in the low dollar range but with the high miles. Well, one person sits there with her two orders, not two customers two orders waiting for somebody to come pick them up she says fiddling with her three phones. Meanwhile, my phone is telling me it’s looking for orders. Do you know why you can’t find orders because between the bots in their multiple phones it makes it hard for me to get bashes unless I have heavy with my order dead out the range but not long and not high and alcohol, but it was only $19. Guess what I made my own delivery

So nice that you’ll be partnering with Über, but sadly I doubt you will put an end to the exploitation of us shoppers. Do you know or even care that I have been subsidizing this multibillion dollar company’s deliveries and your “Customer Experience Team” will argue with us until we’re blue in the face over $2. Yep. $2. Meanwhile, they tell us we’re the #1 shopper in the area, how much we’re appreciated (all scripted gibberish that’s frankly insulting) and then in the same breath chastise us for being ungrateful because we’re not happy using our own fuel for deliveries. Nothing says “We appreciate you!” more than having to pay my own fuel costs back from a 60 mile drive to Cascade Locks from Longview, Washington… nothing says “We appreciate you!” more than some customer complaining because they expect a miracle during rush hour traffic, only to have your account “temporarily suspended due to suspicious activity”, the tips from the other two orders stolen and batch pay stolen from all three orders.. then you throttled my account so I can’t receive more than 1 order a day! Yet you have job listings clearly claiming $45k to $60k ANNUAL SALARY, but how can I make that when you drop batches down to $4 and throttle my account??

I actually wish that I could get someone at Instacart to understand that they do not control the distribution batches. The longer they let the people with the box out here and using them the last control they will have them. They may send them out, but it comes down to the groups and which bashes they’ll actually let us see. I can sit in a spot that is Walmart and be there for an hour even longer and still not see a batch for either store. I’ve suggested you put things into the batches to make it so that they can’t use their bots, but I don’t know if people aren’t listening or if they don’t think it’ll make a difference. I do think it’ll make a difference because even as much as they will take a lot of batches, they will take all the easy ones, all the close ones, and there are a few that will take some heavy stuff, but that’s about all

The amount of times in the last year and a half since have been around. The amount of times that I’ll sit in a place and when I go to leave the parking lot, I’ll get a patch back there. The fact is if I wasn’t already in the process of leaving, if it wasn’t for the fact when I’m getting ready to leave no matter how I sit in a parking lot. It almost feels like it’s been done on purpose with how often it happens. My point is on the whole year and a half since the issue is gotten to be out of control and the theory is is there somebody in your company either in software engineering or IT is helping all these people, which I believe. But it also seems the more I talk on here the more it seems like my accounts being affected. I certainly hope you’re doing it, but if you are this more ammunition for when I go to be reimbursed. This is not a threat. This is just.

so I’ve been watching the screen and noticed there’s a blip when batches are supposed to be coming out. Sometimes they just get the batches taken all by the box and sometimes it goes to the bus screen and you still get nothing. So happens at 12:11, the busy signal came at 12:16. The busy signal disappeared at 12:27. And guess who got no batches out of it, while sitting in the parking lot so don’t tell me about how things are supposed to be happening and start listening to what things are happening. because during the last hour, only bash I got offered was $11 bash going almost 4 miles. Why did I not take it, well one of the items I’m almost for sure was not going to be there at said store or not in that quantity which means my $11 bash will now go down to possibly 10 or nine depending on whether they did 5% or a flat.

so continuation of the reason not mine here so much is it if you take those batches and you figure because these guys aren’t doing the smaller dollar ones, you figure minimally about 24 dollars per batch that I’m not getting the opportunity at. No, I’m not gonna be able to do each of those batches because you know it being possible to do every bash for the hour, but if you take an account, how many hundreds and even thousands of dollars with the batches that are going out that I don’t get to see at all. I’m just asking for the opportunity like anybody else to be able to do either be in a parking lot and see bashes because that’s the way she has it set up or to be able to drive around and pick up batches, I don’t have a problem with either sitting or driving, but I do have a problem with is not being able to see batches for hours on end, especially when watching these people walk in and out of stores with batches that are not coming to my phone because of them. This is why telling them that I am keeping track of all of this and they’re going to have to prove to the arbiter that there were no batches for me to get, as their system says in the parking lot, with diamond here and high ratings, should give me priority

I know that Instacart probably doesn’t wanna open the proximity, but since you guys made the choice not to do anything with the people using the bottom multiple phones. If you want the rest of us to see the batches you’re going to have to do that. We can’t spend our time chasing after batches that may not be there. I’m telling you just because something says it’s busy does not mean there’s actually a batch there. The busy could mean that they’re holding a batch and your system does not acknowledge that the bash has been taken because it’s not in the process of being actually worked but being held. And if it stays busy at a certain store for a long period of time, it’s for sure that you that is happening or the batches that bad. so unless you want to lose more customers, and then have to raise the fees on customers that remain at which point you take a chance of losing more customers because there’s only so many fees that they can pay where you’re getting crappy service from the people using the bots and the multiple phones. I’m just trying to help you. I don’t understand, why the effort has not been made to do anything about them. We keep getting told it is, but it isn’t anywhere anywhere to where it needs to be.

do you know how we have the screen that tells us certain stores are busy? Will you have to know if that’s a line of bowl. The reason it’s a line of bowl is because you keep telling us there’s more shoppers than there are orders and that’s why we’re not seeing them. So if there’s a lot of shoppers out here, then why are there any busy stores because the Shopper should be taken care of those stores. The reason those busy stores come up is because of the people using the pots. Because they take batches and then the whole batches with their bots and sometimes they let them go. They decide not to do them but a lot of times it’s because they’re holding him and your system, can’t see it, so it hasn’t been done, so is it still busy to do it but when they go over to go see with the batches they won’t see it because the people with the bots have it hidden in their butt. Again, another reason you need to do something about them.

The mom & pop restaurants don’t like DoorDash Uber grubhub because they take a 30% of already slim margins. The customers end up paying more. The national brands have already increased fast food prices to the point it’s not convenient. We have a lot of out of touch executives trying to appease shareholders with innovation and integration that spites the vendors and end users. The only winners are the shareholders who see perpetual growth at all costs. There’s no mechanisms in place to test the impact at the micro level.