Thank you Hilton!
It has been a privilege to partner with Tru by Hilton to create hyper-local murals for over 200 properties around the US, delighting guests and supporting independent artists.
The Manassas mural by artist Jay Crum is Tru-ly spectacular!
#hotelpartnerships#localmurals#hospitalitydesign
"Tru spirit is offering more than a room. We offer personality, we offer comfort.” - Lautice C., general manager, Tru by Hilton Manassas.
Learn more about Tru by Hilton, a Hilton brand that focuses on providing guests with a fun stay of color in collaboration with Indiewalls, a full-service art consultancy that curates bespoke murals for each hotel. https://lnkd.in/eP4Wu3zA#HiltonForTheStay
Experienced strategist specializing in Banquet Hall & Hotel business optimisation. Leveraging a decade of industry insight, I craft innovative strategies for revenue maximisation and guest satisfaction.
Ever attended a banquet where the grandeur faded but the stories lingered?
Magnificent chandeliers, gourmet meals, and sparkling silverware often paint the first layer of a memorable banquet. However, strip away the opulence, and the essence truly unravels. It's not the lavishness that etches these gatherings in our memories; it's the stories shared between the walls.
Imagine a room buzzing not with the clinking of glasses but with laughter, heartfelt conversations, and the warmth of shared experiences. These are the moments that stick, long after the last guest leaves. It's the unexpected connections, the shared vulnerabilities, and the laughter that resonates through time.
In a world captivated by materialistic charm, the true magic of banquets unfolds in the human spirit's resilience to find joy, companionship, and understanding in the most ordinary moments. It's a gentle reminder that at the heart of every grand event lies the simple, yet profound power of storytelling.
Next time you find yourself amidst the splendour of a banquet, look beyond the surface. Engage, listen, and share.
Because the most unforgettable banquets aren't remembered for how they looked, but for how they made us feel.
"Welcome Home, Mr. & Mrs. Wood"
Last night as we got back to our hotel, we were warmly greeted by staff who recited so effortlessly, "Welcome Home, Mr. & Mrs. Wood".
Of course my mind went directly to how tirelessly their operational team worked to architect the arrival experience and labored over what would be the most impressionable words depicting their service style. Cudo's to how they executed guest notes from the gate to the bell man to make sure we were addressed warmly and properly.
But it did have me asking, what are my favorite gestures done at hotels that show care that cost nothing. As promised here are my Top 5.
1. An arrival experience that is warm and addresses me by name.
2. If I ask for directions (where is the bathroom, restaurant, spa) I am walked by a teammate.
3. When I leave to use the bathroom during a meal my napkin is folded.
4. After a hotel sponsored workout someone hands me a cold scented towel.
5. Refreshing ice bucket ice (whether its for wine at dinner, water at breakfast, beverages at a pool)
Yours?
Rules and Guidelines for the World's Top Waiter Competition
Follow the link to register:
https://lnkd.in/gFuYe6n4
Sportsmanship and Professionalism
1. Respect: Treat all participants, judges, and staff with respect and courtesy.
2. Integrity: Compete honestly and fairly. Any form of cheating or dishonest behavior will result in immediate disqualification.
3. Positive Attitude: Maintain a positive and professional attitude throughout the competition.
4. Handling Feedback: Accept feedback graciously. Constructive criticism is meant to help you improve.
5. Dealing with Negative Feedback: Understand that negative feedback, including trolling, can occur. Do not take it personally.
6. Report any inappropriate behavior to the competition organizers for appropriate action.
#waiter#waitress#finedining#restaurant#hotel#competition#awards#restaurantmanager#restaurantmanagement#hotelmanager#hotelmanagement
Hospitality Service is not only about serving F B Service, HK service or any related fields...
But It is about how will you deliver the best hospitality service inside of you.....
Here's a post a recently share with the internal team at MHG:
I just finished reading Unreasonable Hospitality by Will Guidara and wanted to share some insights:
For background Will Guidara owned and operated the restaurant Eleven Madison Park (EMP). EMP ranked #1 on the Top 50 restaurants list in 2017, has 3 Michelin stars and 4 stars from the NYT. Needless to say EMP is one of the top restaurants in the world.
One section in particular stood out, a section where Will talked about how Hospitality isn’t a transaction. Will looked at every aspect of the guest experience at EMP and noticed that their welcome could use some work, as Will tells it:
“Ordinarily, you walk into a restaurant and approach the maître d’ standing behind a podium, bathed in the ugly glare of an iPad screen. You say: “Hey, I have a reservation tonight,” and give your name. They look down, stab around the screen a little bit. Then the maître d’ turns to the host and says, “You can take them to table 23.” Everything about that is transactional—the screen, the fact that you’re being transported around the restaurant like cargo, the table number…
…Before long, when guests walked through our doors, instead of having to approach someone who was looking at a screen, they’d be welcomed by name: “Good evening, Ms. Sun—and welcome to Eleven Madison Park.” I never tired of seeing the reaction on people’s faces when they experienced this for the first time
…No one was doing this then; very few restaurants do it now.”
Will gives more examples, from serving an NYC street hot dog to a group of tourist at a 4 star restaurant, to feeding parking meters for guests, and other simple but personal touches that create memorable experiences.
The overlap between hotels and restaurants is enormous. We both are delivering an experience, the food/the rooms, those are important, but just a part of the overall experience, a part of the memory.
What are we doing to create wonderful experiences and memories for our guests? How are we providing exceptional service, that a guest wouldn’t receive at our competitors?
If anyone would like a copy of the book, please send me a message and I’ll send you one. I highly recommend the entire book, but Chapters 17 & 18 is a must read for anyone in hospitality.
You can watch Will’s Ted Talk where he talks about the NYC hot dog here: https://lnkd.in/gATvMeuu
