imogene willie’s Post

How long do your customers wait for a meal at your convenience store? One-third of customers say five minutes is the longest they are willing to wait for a meal at a c-store. Ordering-at-the-pump technology can give your kitchen more time to prep food while the customer is fueling up at the pump. Speedy service leads to more satisfied customer experiences and increased loyalty. Learn more about DX Market™ powered by GRUBBRR®: https://brnw.ch/21wKKpW #SelfOrdering #ConsumerExperience #DXMarket

Day 2 of NRF. Do know where is the first place customers go when they enter your store? What about where they spend most of the time? Come learn how 130 industry leaders are understanding the customer journey to enhance visitor experience and discover new revenue opportunities. Ariadne is at booth 1115 #nrf2024 #retailinnovation #retailsolutions #locationanalytics #peoplecounting

Say goodbye to long lineups and frustrated customers. With WaitWell, you can transform the waiting experience – reducing walkaways and boosting revenue. Now, your customers can wait from anywhere and arrive just in time for seamless service. Learn more: https://hubs.la/Q02c1Frp0 #customerexperience #innovation #retail #queuemanagement

Are you, your business or your employees champs oriented? Or do you know? What is CHAMPS, Let's make it a little easier CHAPMS standers for six universal areas of customer expectations common to all culture and retail concept. Watch vidieo for details. #Advanced_Customer_Service_Training: Part-8 #customerservicemanagement #customersatisfaction #customerexperience #customerserviceexcellence #customerservicemanagement #twelveclothing #teamgroup

Be the Hero in Our Happily-Ever-After #customerservice Tale! 🦸♂️📚 Customer #feedback is crucial in shaping services, driving improvements, and fostering a culture of #listening and responding effectively to customer needs. When you speak, we listen... and magic happens! 🎧✨ 📢 But wait, there's more to this #story! 🌈 Every happy customer is a hero in our book. 🎯 Join our league of extraordinary shoppers, where every purchase is a step towards #victory! 🦸♀️🛍️ Step Right Up! Be the Star of Our Show! 🌟👯 #businessoperations

If you didn't see the newsletter already - I wanted to share Kevin's latest results with you. Under the scope is the Supermarkets - the big guns out there with their offers and how we feel in their shops. Customer Experience is all about how people feel - it is the impression they walk away with when business finishes - how you leave your customers feeling is so important.... What do you think on the views of Kevin - how do they match up to your experiences? Each shop has a different set of people, but the values of how they should treat people, should be the same across all - in case I haven't drummed that into you folks enough! 🤣 #undercover #kevintheundercover #customerexperience

The connection between behaviour change and commercial success has never been stronger ⛓ “Just by looking at the behaviour towards the customer I can predict how the commercial result will turn out” says Kjetil Engen, Managing Director of Norwegian optical store chain Brilleland. Maze became the obvious choice for Brilleland when they wanted a tool to improve their sales processes. Lean more about how Brilleland manages to change behaviours and predict commercial success by reading here: https://hubs.la/Q02v_bSp0 #retail #phyiscalstores #customerfeedback #brilleland #behaviourchange

Exceptional Customer Experience is not just good for the customer, it's good for the business. Great story of how John Boccuzzi became a loyal advocate of an optician's shop. #cx #customerexperience #businessmanagement #smartbusinessdecisions

By combining the ability to book both appointments and resources, and the analytics to measure utilization versus capacity, JRNI helps its customers to manage its inventory of people, locations, and resources, driving both financial performance and consistent staff and customer experiences. #customerengagement #appointmentbooking #appointmentscheduling #resourceallocation #capacityutilization

Tomorrow, join industry experts Dan Gingiss, international keynote speaker and CX thought-leader, and Saira Zia, SVP of Retail Excellence and Customer Success at Tulip, for a 40-minute deep dive into the small details that make a big impact in CX, how to surprise and delight your customers at scale, and the overlooked CX elements that make a big difference. Secure your spot now: https://loom.ly/DGyq_YE