Miami International Airport’s Post

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15,064 followers

3mo Edited

Making every interaction count! Introducing our new #IamMIA Customer Service training, designed to equip our staff with the means to create positive and memorable experiences. Thanks to the Greater Miami Convention & Visitors Bureau for their partnership! Learn more: https://lnkd.in/egJffMEk Mayor Daniella Levine Cava Director Ralph Cutié

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Transcript

We're so excited to be launching Miami Begins with Mia customer service training. We have 37,000 employees here at the airport. 1500 of them are county employees, but the rest concessions, all kinds of service personnel are airlines. And we want everyone to be part of the good news. We want them to be proud of all the investments that are being made here and we want them to be able to talk about it to our customers. So first impressions. Best impressions, every kind of impression. We are here making Mia the best it can possibly be and we want to share that with everyone. Most of you know that about three or four months ago we kicked off the IMEI program under the Mayors leadership and it's been extremely successful. Most of you have seen how we've rolled out the program. Our lightning teams have been out in the terminal. The program is already bearing fruit because of that and it will continue to do so with your help. I wanted to thank the mayor for the investments. Knowing the hardware, which obviously the infrastructure, the moving sidewalks, but the software and, and you are that software, you are the people that make am I run. I just came out of our customer service training. I think it was awesome, especially the portion that reminds all of our employees of what now some place we live in and the importance of treating all our customers in the best possible way. Just completed the Mia customer service training and it was fantastic. It made me feel like it was a restart for customer service and it really incorporates the overall city with the airport and how important it is that we all provide excellent customer service. I thought the training was crucially important to change our culture, how we perceive customer service, how we perceive our importance to community, how we perceive. And my role in welcoming our travelers.

James McKnight

Retired

3mo

This should be asked of the leadership at each carrier & there respective training departments to attend

1 Reaction

Lizana Negrete Caro

Global Corporate Trainer | Digital Strategy,Travel & Expenses Global Designer | CX Service Head | Corporate & Leisure Travel Leader | People Strategist

3mo

Training from the INSIDE will always be the best approach to reflect the knowledge and transformation from the root🙌🏻.

Carolyn Marsalek

Agent at American Airlines

3mo

Well done!

Desiree Blandon

Customer Service Advocate-Airport operation - Contract negotiations ,| Helping others is my passion.

3mo

Great news!

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Miami International Airport’s Post

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Customer Service Week: Service Quality Regime

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