This week, the team is at the #HITEC conference. It's been a great chance to connect on how a modern approach to identity verification can help create fast, convenient and secure customer journeys in the hospital space. https://lnkd.in/eZdt-Ecv #hospitality #identityverification #CX
IDology’s Post
More Relevant Posts
-
Treat your customers with empathy to foster lasting relationships and grow your business. Let a hospitality mindset be your guiding light to humanizing your experiences. Hospitality isn't just an industry, it's a mindset that benefits any company. In this recent Customer Experience Magazine (CXM) article co-authored by our Cheif Empathy Officer, Michael Mattson and Apex‘s CXO, Nick Bond, CCXP, they explore how leveraging this mindset drives growth and creates lasting relationships through empathy. At Walk A Mile CX, we help you transform your culture, revolutionize customer experiences, and unleash growth potential through empathy-driven solutions. Check out the article to discover how a hospitality mindset can be your competitive advantage. #CustomerExperience #Empathy #HospitalityMindset #BusinessGrowth
Customer Relationship Rescuer | Empathetic Leader | Problem Destroyer | Experience Humanizer ❤️ I help organizations thrive by becoming more emotionally intelligent ❤️
Is humanity a part of your business strategy? Many business systems, whether purposely or inadvertently, strip the humanity from customer interactions. Yet, at the heart of every business/customer dynamic is a human relationship. Without a focus on humanity, businesses often jeopardize the benefits of long-term relationships for short-term gain. When we hear the word “hospitality” we often think of hotels or restaurants. But what if I told you that hospitality goes far beyond an industry, and the concepts can improve businesses of any kind? In this Customer Experience Magazine (CXM) article, Nick Bond, CCXP of Apex and I share our learnings as we explore the magic of hospitality. Check it out here: https://lnkd.in/gG2Z-qbs Let us know what you think in the comments! #Humanity #Hospitality #CustomerExperience #Collaboration #EmpathyinBusiness
Hospitality: The heartbeat of exceptional experiences - Customer Experience Magazine
https://cxm.co.uk
To view or add a comment, sign in
-
Customer Relationship Rescuer | Empathetic Leader | Problem Destroyer | Experience Humanizer ❤️ I help organizations thrive by becoming more emotionally intelligent ❤️
Is humanity a part of your business strategy? Many business systems, whether purposely or inadvertently, strip the humanity from customer interactions. Yet, at the heart of every business/customer dynamic is a human relationship. Without a focus on humanity, businesses often jeopardize the benefits of long-term relationships for short-term gain. When we hear the word “hospitality” we often think of hotels or restaurants. But what if I told you that hospitality goes far beyond an industry, and the concepts can improve businesses of any kind? In this Customer Experience Magazine (CXM) article, Nick Bond, CCXP of Apex and I share our learnings as we explore the magic of hospitality. Check it out here: https://lnkd.in/gG2Z-qbs Let us know what you think in the comments! #Humanity #Hospitality #CustomerExperience #Collaboration #EmpathyinBusiness
Hospitality: The heartbeat of exceptional experiences - Customer Experience Magazine
https://cxm.co.uk
To view or add a comment, sign in
-
Values-driven SERVICEBRAND design and implementation Excellence, Creation, Kindness, Adaptability, Enjoyment
This month has been a fascinating exploration Customer Experience. For the final post on the subject, I wanted to highlight an effective model for successfully managing problem resolution. While it's inevitable that occasionally things don't unfold as expected, leaving customers dissatisfied with their experience is one of the most damaging things you can do to your brand. Drawing inspiration from a model attributed to Disney and adapted by Marriott Hotels, here's a practical framework for addressing such scenarios: Empathize (Low severity/low responsibility) – Imagine a conference event organizer expressing disappointment due to unexpected rain curtailing outdoor activities. A response might involve acknowledging their frustration: "I understand how disappointing it is, especially with the forecasted sunny weather. Perhaps we can..." Fix it (Low severity/high responsibility) – Picture a shopper returning a shirt due to a missing button. A straightforward response could be: "Would you prefer a replacement shirt or a refund?" Red carpet (High severity/high responsibility) – Consider a scenario where a dinner party host has wine spilled on their jacket by a restaurant staff member. A proactive approach might entail: "We deeply apologize for the accident and will arrange for dry cleaning or reimburse you. Additionally, please accept a complimentary bottle of wine for your next visit." Hero – Envision a hotel guest who's left their passport in their room and is en route to the airport. A heroic response could involve: "We've located your passport and will promptly deliver it to you at the airport." In each instance, the severity of the issue is assessed from the guest's perspective, recognizing variability based on individual circumstances. Despite meticulous planning, hiccups in customer experience can occur. However, a remarkable SERVICEBRAND responds adeptly. It's often said that a customer whose complaint is resolved effectively becomes even more loyal than one who never encountered an issue. Consider complaints as valuable insights, offering an opportunity to rectify immediate concerns, address underlying issues, and foster lasting loyalty. They serve as a catalyst for continuous improvement, ensuring enhanced experiences for all. Explore more about SERVICEBRAND design, implementation and improvement at www.servicebrandglobal.com. #ProblemSolving #Resolution #CustomerExperience #CustomerService #CX #Business #Development
To view or add a comment, sign in
-
Transforming organisations by putting the customer, citizen or patient at the centre of everything they do
Love the thinking here Ben in terms of how we take #CustomerExperience up a gear with "Cam the Concierge" 💕 This is exactly what putting the customer / citizen / patient at the centre of the organisation entails. Where can I buy Cam the Concierge? I want one now! How do we achieve this paradigm and realise the tremendous benefits that it could provide for our customers, and the operational advantage that it could offer our organisations? https://lnkd.in/eQzmWwA9
Is This The Future Of CX? 🤔🔮
cx-trends.beehiiv.com
To view or add a comment, sign in
-
Underrate tip: Unified Systems for Tour and Travel Businesses. (Highly recommended for all our travel agency partners and friends.) 5 ways to transform and streamline your travel business systems: 1. Unifying Fragmented Data: ↳ Integrated systems bridge gaps between databases. ↳ This eliminates inefficiencies and data discrepancies. 2. Elevating Customer Experience: ↳ Utilize unified data for tailored customer experiences. ↳ This balances personalization with automated processes. 3. Fortifying Security Measures: ↳ Implement robust security protocols across systems. ↳ This ensures data protection against cyber threats. 4. Enhancing Trust and Transparency: ↳ Showcase safety measures transparently post-pandemic. ↳ This rebuilds and maintains traveler confidence. 5. Optimizing Operational Efficiency: ↳ Streamline booking, inventory, and customer databases. ↳ This eliminates bottlenecks in your agency’s operations. You need a unified system solution that integrates essential components seamlessly — booking systems — customer databases — inventory management Our tailored software solutions are designed precisely to address these challenges. DM to discuss how our custom-tailored solutions can elevate your business! P.S. Have you considered the benefits of integrating your systems for a more efficient and secure travel agency? #travelandtourism #travelindustry #travelapp #softwaredevelopment #Webdevelopment #toursandtravels #hospitality #tourism #tourismindustry #tourisminnovation #tourismdevelopment #crm #ai #automationtech #websitedevelopment
To view or add a comment, sign in
-
Eleanor’s digital, contactless check-in feature offers resorts the opportunity to streamline operations, enhance data capture, and increase guest satisfaction, all while reducing costs and eliminating paper waste. #eleanorapp #HospitalityTech #GuestExperience #ContactlessCheckIn #ResortManagement #innovativesolutions
Discover the Benefits of Eleanor's Digital, Contactless Check-In
https://eleanorapp.com
To view or add a comment, sign in
-
"Creating Memorable Guest Experiences": A series of interactions between a brand and its consumers that make them feel appreciated, understood, and satisfied with the services offered by the company can be marked as a great customer experience. It's critical to focus on the details when creating outstanding guest experiences. Some of the examples of how making the most of the small details can truly make a guest's stay unforgettable. Make the area welcoming, hospitable, and visually appealing. Consider the decor, music, and lighting to create the perfect ambiance. A well-managed setting can significantly enhance the entire experience. While support encounters are just one moment in time, the customer experience encircles the entire journey. This could have a big impact on how your customers view your company. It's important to pay attention to the little things. An atmosphere that has been well-considered can greatly improve the whole experience. This may significantly affect your customer's perception of your business. It's essential to follow up with guests after they've left in order to extend the experience beyond their stay. When creating a memorable guest experience, a meaningful thank-you card or a future visit discount illustrates how much the details impact. Positive referrals and repeat business are mostly encouraged by the delicate, attentive gestures that visitors remember and tell others about. As all these little things come together, a typical visit can turn into something quite special and unforgettable. Customer satisfaction can sometimes mean limiting all touch with the support staff. Give your guests the self-service tools they need to succeed without your help so they can do so freely or independently. Maurice Davis #HOTL752
To view or add a comment, sign in
9,731 followers